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Koons Westminster Toyota

Westminster, MD

4.7
1,606 Reviews
Here at Koons Westminster Toyota, we strive to provide local drivers with a convenient, reliable auto experience that puts drivers first. From our array of online shopping tools to our continued commitment to the Westminster community, we truly care about providing excellent, reliable service.
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375 Baltimore Boulevard

Westminster, MD

21157

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Showing 1,606 reviews

March 21, 2026

The ease of making an appointment and then the level of professionalism when arriving is great. More

by Tlcole5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miles
Mar 24, 2026 -

Koons Westminster Toyota responded

Tlcole5, your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!

March 20, 2026

It is convenient and they pick my car up in front of my work and deliver it later. Thanks Koons! More

by scopskey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Eckard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2026 -

Koons Westminster Toyota responded

Hi, thanks so much for rating us so high! Be safe on the road!

March 20, 2026

This dealership is very easy to work with. AI answers the phone and sends me where I need to go. Todd Eckard is very helpful arranging service. Drivers who give me a ride home and come to p More

by rswilhelm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Eckard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2026 -

Koons Westminster Toyota responded

rswilhelm, we are delighted to see this rating! Have a great day!

March 20, 2026

A a a a a a a a a a a a a Awesome service. More

by kress.tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bridgett Kirby
Mar 23, 2026 -

Koons Westminster Toyota responded

Thanks for the great rating! We are always happy to help!

March 20, 2026

We enjoyed our experience! We recommend Josh - he helped us the entire way through & now I have the car of my dreams! More

by lizz.moring
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh
Mar 23, 2026 -

Koons Westminster Toyota responded

Hi lizz.moring, thanks so much for rating us so high! Be safe on the road!

March 19, 2026

Excellent service, pleasant and professional, quick service, nice waiting area, have had positive experiences, four year customer More

by Jkepner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Eckard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2026 -

Koons Westminster Toyota responded

Jkepner, thank you for taking the time to leave us this positive review! Have a wonderful day!

March 18, 2026

So far Koons has been great servicing our truck and Todd has been great as well More

by fb_rider
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Eckard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2026 -

Koons Westminster Toyota responded

Hi, thank you for taking the time to rate us! You really made our day today.

March 18, 2026

Jacob Staub was excellent as always! Friendly and helpful. He helped me understand which repairs were critical and which weren't. More

by dmaglietta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Eckard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2026 -

Koons Westminster Toyota responded

dmaglietta, we really appreciate this positive review! Thanks so much!

March 18, 2026

My experience with Koons Westminster Toyota had been a pleasant with no negative interaction. Professional staff that take time to explain procedures and do not look for an opportunity to take advantage o More

by alberto.morales7000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Eckard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2026 -

Koons Westminster Toyota responded

Hi, we are delighted to see this rating! Have a great day!

March 18, 2026

Great service during those appointments included in my vehicle purchase but was mislead on my first paid oil change when quoted that was what I was due for then at the appointment several other items were More

by dorough35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave in service and I believe Sarah called to schedule and quoted the service I was due for
Mar 22, 2026 -

Koons Westminster Toyota responded

Thank you for sharing your experience. We apologize for the miscommunication regarding your first paid oil change and additional services. We strive to provide transparent and upfront pricing, so please reach out to our team to address any concerns and we will make things right. We value your business and appreciate your feedback.

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