Koons Woodbridge Ford

I had the opportunity to meet Phil Arellano today. He is the GM at Koons Woodbridge. I had a small matter where I needed some help finalizing the delivery of my Ford Maverick. His professionalism i He is the GM at Koons Woodbridge. I had a small matter where I needed some help finalizing the delivery of my Ford Maverick. His professionalism in working with me was very reassuring that this dealership will do all they can within their limits to create a customer for life and not just for the immediate sale. More

Overall it was a great experience and the recall work was done well. My only nit is that the time took longer due to the need to get parts from off site and I would have appreciated a text, email or call to done well. My only nit is that the time took longer due to the need to get parts from off site and I would have appreciated a text, email or call to update my expectations. More

They are horrible. And not very honest! There communication skills suck. My car has been in the shop literally 7 times since April 2020. It has been in for the same iss And not very honest! There communication skills suck. My car has been in the shop literally 7 times since April 2020. It has been in for the same issue, transmission issues. I purchased my car new in March 2020. More

Great and very professional with all the headache and stress the advisors go through 6 stars to Janet, Christina, sashin and Katie excellent stress the advisors go through 6 stars to Janet, Christina, sashin and Katie excellent More

I had an issue with getting the title to my new Ford Explorer squared away and Curtis Graves got it taken care of the same day. I went into the dealership about 3 weeks earlier and talked to a sales ma Explorer squared away and Curtis Graves got it taken care of the same day. I went into the dealership about 3 weeks earlier and talked to a sales manager and he assured me it would be fixed but did not follow through. Curtis made me feel like my issue was a priority and he proved it was. Thank you Curtis!!!!! More

I first visited this dealership when it was Cowles. I wondered if it would be as pleasant an experience now that it was Koons. A flat tire gave me an unscheduled opportunity to find out. I was very I wondered if it would be as pleasant an experience now that it was Koons. A flat tire gave me an unscheduled opportunity to find out. I was very pleasantly surprised. The staff was very pleasant, efficient, and accommodating. I very much appreciated working with Sachin Ramjoo. The dealership was clean and inviting. I actually got some work done while I was waiting! I will definitely be returning for my routine maintenance. More

Recently open dealership shows the quality of Ford at all their dealerships. Will get my 1st consideration if I purchase a new vehicle. their dealerships. Will get my 1st consideration if I purchase a new vehicle. More

Dealer stayed in touch with me during the repair of my vehicle. And kept me up to date with repairs vehicle. And kept me up to date with repairs More

My service Advisor was really Great , I walk in at 8:20 for my service at 8:30 he took in right way and got my inspection done very quickly Thank you for the great service. for my service at 8:30 he took in right way and got my inspection done very quickly Thank you for the great service. More