Koons Woodbridge Ford

Jared Kreamer was great to work with. He explained what service would be done and how long it may take. Excellent representative of Coles Ford. service would be done and how long it may take. Excellent representative of Coles Ford. More

Made an appointment three weeks ahead for a Takata air bag replacement. Called the night before to make sure my appointment was scheduled and that a free rental was available, and I was assured that a Fo bag replacement. Called the night before to make sure my appointment was scheduled and that a free rental was available, and I was assured that a Ford Taurus would be available. When I showed up for my appointment, I was told that no free rental was authorized for my recall service. After making it clear that was incorrect, the service rep spent twenty minutes reading the recall bulletin only to find that a free rental vehicle was authorized. But then I was told that no vehicle had been reserved for my use and all rental vehicles were on a first come first serve basis and they were all gone. I asked to speak to the service manager and was told he was too busy to talk with me. I asked to talk to the general manager, but was told he was not in the building and there was no way I could talk to him by phone. I left the dealership disgusted with the way I was treated and will never go back to Cowles Parkway Ford again. What a disgusting place! More

Chester was great and worked extremely hard to solidify the sale quickly for us as we were under a time crunch. Not only was he able to make it happen he beat out 3 other dealers in the area! the sale quickly for us as we were under a time crunch. Not only was he able to make it happen he beat out 3 other dealers in the area! More

I only had a warranty work accomplished . I was in and out quickly and the service staff was very kind and helpful and the coffee service was good. out quickly and the service staff was very kind and helpful and the coffee service was good. More

Easy, professional, and quick. Brought my f250 in for a recall and James took care of the rest. Highly recommend the Cowles Ford service department. recall and James took care of the rest. Highly recommend the Cowles Ford service department. More

Sales Rep listened, didn’t waste time, and made the process actually hassle free and enjoyable!!! I would recommend customers ask for Chris to help them meet their automobile wants/needs. process actually hassle free and enjoyable!!! I would recommend customers ask for Chris to help them meet their automobile wants/needs. More

I thoroughly enjoyed my service visit. The staff was fantastic. The service was quick and efficient. I couldn't have had a better experience anywhere else fantastic. The service was quick and efficient. I couldn't have had a better experience anywhere else More

Employee was courteous and they promised me last time to wash my car (detailed) because I had bad experience last time. They kept the promise and did a good job! wash my car (detailed) because I had bad experience last time. They kept the promise and did a good job! More

Cowles Parkway Ford provided excellent (5-star) service for my Ford F150. It was easy to schedule a service appointment. The maintenance was performed well within the allotted time and at a reasonable pric for my Ford F150. It was easy to schedule a service appointment. The maintenance was performed well within the allotted time and at a reasonable price. More

Everyone that I came in contact with was very friendly. Everyone seemed to love working there. I was very happy will my salesman Will he was very nice and polite. I would buy from them again. Everyone seemed to love working there. I was very happy will my salesman Will he was very nice and polite. I would buy from them again. More