Koons Woodbridge Ford

Sold the vehicle I wanted and failed to notify me. I live 2 hours away from here but I was interested in a specific vehicle on the lot so I scheduled a test drive for 8pm on a Friday night. The day of I live 2 hours away from here but I was interested in a specific vehicle on the lot so I scheduled a test drive for 8pm on a Friday night. The day of the test drive I received two e-mails from two different people at the dealership confirming my test drive (one at 10am, one at 6pm). When I arrived in the evening, it was only to be informed that they had sold the vehicle that morning and were apparently incapable of noticing they had other interested customers and contacting them. Needless to say, we were pretty frustrated to waste over 4 hours of our night on this. While the people present (not the same as those who had e-mailed me earlier) were polite enough, it doesn't change the fact that their dependence on their apparently automated e-mail system is a recipe for terrible customer service. I will obviously not do business with them because of this incident and I intend to deter everyone I know from dealing with them. To top it off, I received another automated e-mail today thanking me for coming and providing more information on the vehicle which is no longer available. More

Waste of time This was a month ago. It was time to buy a car, so I got a car loan from my bank and was finally able to do some serious car shopping. I checked out C This was a month ago. It was time to buy a car, so I got a car loan from my bank and was finally able to do some serious car shopping. I checked out Cowles Ford because it was close-by, man was I so wrong. Classic bait and switch... Went here to buy a Ford Fiesta SE for an AGREED UPON PRICE, it was even stated in the email for 12500, this turned out to be false. I down at the dealership signing all these papers thinking I got this car for exactly 12500. Turns out I did not qualify for some student rebate, which I AM A College student! I gave them a printed copy of my transcripts then the guy is gone for a long time maybe 40 minutes. Then he comes back to me with a way higher price than before with an extra $750 tagged onto the price. Then had the nerve to ask me about my rate that I got from my bank for the loan and asking me to finance with them after I clearly said I already had a loan and DO NOT NEED FINANCING. I walked right out after that. Avoid this place if you want to save time and easily just purchase a car. Wouldn't even rate this place with a one star lol. Overall terrible experience and they still have not even apologized. More

Terrible Dealership The absolute worst dealership that I have ever been to; poor management, poor customer service, etc. You would be better off to choose another dealers The absolute worst dealership that I have ever been to; poor management, poor customer service, etc. You would be better off to choose another dealership. More

Great Experience This was the best day EVERY!!! Gail Jasper is very professional and knowledgeable. She represents your dealership very well! Best customer service I'v This was the best day EVERY!!! Gail Jasper is very professional and knowledgeable. She represents your dealership very well! Best customer service I've every had. More

Awful finance manager Finance manager was incredibly rude and even suggested at one point that a slightly lower APR should not matter. Started at almost 4% and they agreed Finance manager was incredibly rude and even suggested at one point that a slightly lower APR should not matter. Started at almost 4% and they agreed to beat 3.2. Wanted me to start signing documents without seeing final rate. Finally after I push back, the rate comes down again, when they actually run a credit check. When I say I am not committing to buy the car because I did not appreciate the games and all the back the forth -- simply expected the best APR right off that bat -- the finance manager gets testy and tells me he's not doing to do 'all that work' again for me again if I come back. Competing dealership beat them easily on financing by having me complete an online credit form in 5 minutes. Have visited about 10 area dealerships and have never been treated so rudely as I was here by the finance manager. More

bait and switch? I expressed interest in a car that I saw on Carguru and within hours I received numerous emails from the dealership, Cowles Parkway Ford in Woodbridge I expressed interest in a car that I saw on Carguru and within hours I received numerous emails from the dealership, Cowles Parkway Ford in Woodbridge. One of their salespersons, Joyce, sent me a half dozen emails stating that this particular car was still available and urging me to make the one hour drive to their dealership to see this car. At the same time, I checked the Cowles online inventory to read more about this car and this car was not listed. I immediately sent an email to Joyce and asked if they actually had this car and our email correspondence abruptly stopped. A day later, Joyce sent me an email to inform me that the car had just sold. I am certain that this car had already been sold before Joyce asked me to visit their dealership and from this experience I will not even consider buying a car from Cowles Ford. More

Dishonest and very unorganized. Dishonest sales person and finance associates. They lied to us about a factory buy back vehicle and dishonest sales person Mo, never mentioned the fac Dishonest sales person and finance associates. They lied to us about a factory buy back vehicle and dishonest sales person Mo, never mentioned the fact that the vehicle was 're acquired by FORD from previous customer under LEMON LAW and tricked us into signing an acknowledgement that he described as a recall notice. Everyone is ONLY nice until the vehicle is sold and NO one knows you afterwards. More

Not as promised!! Had a car for less than a week. Car would not start had to tow back to this dealer ( car still had warranty) 3 days later we were told to pick u Had a car for less than a week. Car would not start had to tow back to this dealer ( car still had warranty) 3 days later we were told to pick up the car because they couldn't figure out what was wrong and told us to go to a jeep dealership on our cost n time. I called and asked for explanation as to what the warranty is for ? At this time we already had to pay for tow to the dealer. We are pretty sure if this car is not under warranty and we are paying for the Service they will go the extra length to fix the issue and made sure we are bill for it . Basically the answer I got was the run around n suggestion to talk to more people which i am pretty sure will not get us anywhere. We still have a car that would not start at times . We are very busy and don't have the time to go back and forth on this matter. Very very dissapointed after all the promises ! More

For service only I use this dealership for service only. The service department is fabulous. Richard and his crew are the best. Matt is very sure that all customers ar I use this dealership for service only. The service department is fabulous. Richard and his crew are the best. Matt is very sure that all customers are taken care of very well. More

Excellent customer service. They go above and beyond to meet the clients needs, their expectations and budget. The turnover was reliable and considerate with cl customer service. They go above and beyond to meet the clients needs, their expectations and budget. The turnover was reliable and considerate with clients time. Informative and caring. More