Koons Woodbridge Ford

Great Experience This was the best day EVERY!!! Gail Jasper is very professional and knowledgeable. She represents your dealership very well! Best customer service I'v This was the best day EVERY!!! Gail Jasper is very professional and knowledgeable. She represents your dealership very well! Best customer service I've every had. More

Awful finance manager Finance manager was incredibly rude and even suggested at one point that a slightly lower APR should not matter. Started at almost 4% and they agreed Finance manager was incredibly rude and even suggested at one point that a slightly lower APR should not matter. Started at almost 4% and they agreed to beat 3.2. Wanted me to start signing documents without seeing final rate. Finally after I push back, the rate comes down again, when they actually run a credit check. When I say I am not committing to buy the car because I did not appreciate the games and all the back the forth -- simply expected the best APR right off that bat -- the finance manager gets testy and tells me he's not doing to do 'all that work' again for me again if I come back. Competing dealership beat them easily on financing by having me complete an online credit form in 5 minutes. Have visited about 10 area dealerships and have never been treated so rudely as I was here by the finance manager. More

bait and switch? I expressed interest in a car that I saw on Carguru and within hours I received numerous emails from the dealership, Cowles Parkway Ford in Woodbridge I expressed interest in a car that I saw on Carguru and within hours I received numerous emails from the dealership, Cowles Parkway Ford in Woodbridge. One of their salespersons, Joyce, sent me a half dozen emails stating that this particular car was still available and urging me to make the one hour drive to their dealership to see this car. At the same time, I checked the Cowles online inventory to read more about this car and this car was not listed. I immediately sent an email to Joyce and asked if they actually had this car and our email correspondence abruptly stopped. A day later, Joyce sent me an email to inform me that the car had just sold. I am certain that this car had already been sold before Joyce asked me to visit their dealership and from this experience I will not even consider buying a car from Cowles Ford. More

Dishonest and very unorganized. Dishonest sales person and finance associates. They lied to us about a factory buy back vehicle and dishonest sales person Mo, never mentioned the fac Dishonest sales person and finance associates. They lied to us about a factory buy back vehicle and dishonest sales person Mo, never mentioned the fact that the vehicle was 're acquired by FORD from previous customer under LEMON LAW and tricked us into signing an acknowledgement that he described as a recall notice. Everyone is ONLY nice until the vehicle is sold and NO one knows you afterwards. More

Not as promised!! Had a car for less than a week. Car would not start had to tow back to this dealer ( car still had warranty) 3 days later we were told to pick u Had a car for less than a week. Car would not start had to tow back to this dealer ( car still had warranty) 3 days later we were told to pick up the car because they couldn't figure out what was wrong and told us to go to a jeep dealership on our cost n time. I called and asked for explanation as to what the warranty is for ? At this time we already had to pay for tow to the dealer. We are pretty sure if this car is not under warranty and we are paying for the Service they will go the extra length to fix the issue and made sure we are bill for it . Basically the answer I got was the run around n suggestion to talk to more people which i am pretty sure will not get us anywhere. We still have a car that would not start at times . We are very busy and don't have the time to go back and forth on this matter. Very very dissapointed after all the promises ! More

For service only I use this dealership for service only. The service department is fabulous. Richard and his crew are the best. Matt is very sure that all customers ar I use this dealership for service only. The service department is fabulous. Richard and his crew are the best. Matt is very sure that all customers are taken care of very well. More

Excellent customer service. They go above and beyond to meet the clients needs, their expectations and budget. The turnover was reliable and considerate with cl customer service. They go above and beyond to meet the clients needs, their expectations and budget. The turnover was reliable and considerate with clients time. Informative and caring. More

Observation Outstanding for the most part. However one of your sales manager was very rude. His name I believe is Anzar... Gail Jasper is very professional a Outstanding for the most part. However one of your sales manager was very rude. His name I believe is Anzar... Gail Jasper is very professional and knowledgeable. She represents your dealership very well! More

Cowles Ford solidified the reason I do not have my cars serv I did not have a positive experience at this dealer’s service center. I do not like to use dealerships for car repairs, but because this involved a wa I did not have a positive experience at this dealer’s service center. I do not like to use dealerships for car repairs, but because this involved a warranty I was forced to. I took my car to have a repair that was to be covered under warranty. I made my appointment in person with “James”, he was coordinating his lunch order with another employee and apologized and went on to say he gets very “hangry”. James then took my information, I explained this was a warranty repair, he took the phone number the warranty company provided as well as what needed repaired, I went on to tell him my mechanic had told me the calipers needed replaced and I realized this was covered under warranty so I figured I would get use out of the warranty and the warranty company instructed I bring it to the dealer to have them replaced. James set the appointment for Friday morning, this was Wednesday. He told me I could drop my car off the night before and drop the key in the box, he even gave me envelopes to take with me. End of appointment scheduling no mention of anything about cost or even about coverage. I drop my car off Thursday night. Friday morning, I get a call from James saying my car had been looked at and there was no issue found with the calipers and they were not going to be replaced and I must pay 126.00 for a diagnosis fee. Now mind you I was never told I would be charged 126.00 diagnosis fee, so I was not happy about this at all. I was at work when I received the call and therefore was not able to discuss further at that moment. So, I called back shortly after and got a voicemail, so I left a voicemail, I then get a call from a Richard Link who basically says the same thing James says. I contacted my mechanic and he provided me with what his diagnosis of my car was (which he diagnosed without charging me anything), I provided this to Richard Link, made no difference they were not willing to do anything. Friday evening I arrive to pick up my car and decided I would discuss the 126.00 charge at that time. I begin to explain the entire ordeal to the person checking me out and it is obvious by his condescending tone he was not going to see my perspective. He is shuffling through my documents saying I signed agreeing to the 126.00, only to find I signed nothing, then “James” chimes in and says, “I spoke to you earlier and told you about the 126.00 diagnosis fee” I tell him” I was never told this upon making my appointment” He goes on to say, “Yes I did, I even told you to contact the warranty company and ask if they cover diagnosis fees”, (now if this were the case I certainly would have contacted them to find out) and then the guy checking me out says “We are trained to tell this to everyone”. I guess in James’s moment of being “hangry” he forgot to mention the diagnosis fee. He then goes on to insinuate I was offered a brake deal since I needed new rotors & Pads which could have reduced the diagnosis fee, I told him I was not offered anything. He tries to act like he is doing me a favor and offers some bogus deal, which was more than my mechanic charges, and seriously like I would do business with them. I had to pay the 126.00 to get my car. But I will tell you that 126.00 they took from me will cost them a lot more because I will tell everyone I know not to do business with them in any form or fashion. Word of mouth is a powerful thing. A decent company would have realized they were wrong for not telling me upfront and made it right by no charging me, or at least reducing the charge. There is even a check box on their night drop envelope that indicates you do not want any work done that incurs cost without notifying you first, I checked that box. The kicker, the Sunday following this I drove the car and it’s making a horrible squeaking noise, so I reach out to Richard Link via email and explain my car is making a terrible squeaky noise, he responds “is it the front or the back”, I responded it was from the back, the same location they supposedly checked the calipers out. Crickets after that, no response to this day nothing. I got my car fixed elsewhere and they had a xxxx of a time getting the caliper off because of the way Cowles Ford had put it back. Cowles Ford solidified the reason I do not have my cars serviced at dealers. More