Koons Woodbridge Ford

So far, so good. I got an email from Cowles Ford asking me to review my purchase on Yelp or Google, which I find surprising, because I use DealerRater when making my d I got an email from Cowles Ford asking me to review my purchase on Yelp or Google, which I find surprising, because I use DealerRater when making my decisions (my father-in-law was a GM of a Honda dealership, and always said DR was the most reliable site and the one he paid the most attention to when it came to resolving complaints). So, I went to use DR when I researched Cowles Ford, and I almost cancelled my appointment to look at the car because of the feedback on here. The purchase experience was a good one. I'm a financial planner and my wife spent her formative years with her dad at the dealership, so we are "no-nonsense" type people. I walked in with the parameters of the deal, made it clear I had two other appointments to look at the same vehicle at other dealerships, and that we would be leaving within an hour and a half if we weren't pleased. Andre Graham (sales) took that to heart and, I think, did his best to meet our needs. The sales manager (can't remember his name) threw out, in typical fashion, the whole "oh I hope you DON'T buy this car because it is 'accidentally' priced too low and I'm losing money" to which I told him I'm happy to oblige because I have two other appointments after this, at which point he cut that nonsense out. Finance was just "OK"-it took a lot of run-around to get what I needed as the rep I worked with kept trying to tell me with a credit score in excess of 820 that I'd be paying almost 5% interest. It took a finance manager to come in and find a loan at just north of 2%. The positives: the car is WONDERFUL so far and has more features than were even listed online. It has been a blast to drive and we got a terrific deal that was fair on both sides, based on my research. Andre Graham was a very nice guy who seemed to respect the parameters of what I wanted, as well as my time while I was there. Andre also took care of a missing headrest in the backseat within 3 days. Really nice guy. The negatives: I made the appointment 24 hours before we were there. I should have pulled up and seen the car ready. It was "in the shop" for 45 minutes before we even saw it. This was a pure waste of time. The guys we dealt with above Andre were nice, but took them a while to get the job done. Overall, as of now, I would buy another vehicle from Cowles Ford. One recommendation: consider your DealerRater online presence. As I said above, it almost made me cancel my appointment. More

Service is TERRIBLE We had a major truck issue that was just repaired a week prior from our local FORD dealer. On our way to Myrtle Beach for vacation we were stranded o We had a major truck issue that was just repaired a week prior from our local FORD dealer. On our way to Myrtle Beach for vacation we were stranded on 95South. We drifted into Cowles Ford with a Ford, F350 dually, pulling a 40 foot toy hauler fifth wheel at 11:30am on Friday July 8th. Seeing the caravan of 5 RV's coming into the parking lot, a mechanic came out immediately to assess our situation. He knew exactly what was wrong, 2 screws sheered off the part that was just replaced from another Dealer. We then went it to speak to James MDowell about a repair. Wow!! He said he couldn't get to us until Saturday but maybe not even until Monday. WHAT!! I do think this was an emergency situation and James gave us no help whatsoever. LUCKILY Matt Norris stepped up and called other Ford dealers in the area. None could help us. He called rental truck places with no luck. Finally he found someone that could fix our truck that day but we had to get it 1 1/2 hours south. Thankfully they did fix the truck in 2 hours, $400 and we were on our way by 6:30pm. We are so grateful for Matt going that extra mile for us. If it wasn't for us pulling a 14000lb RV and 2 dogs we would have left the truck and rented something. We really felt let down by Ford. Not a happy Ford Truck owner. More

Terrible Experience I made a huge mistake it buying my used vehicle from Cowled Ford in Woodbridge. They were all about making the sale, but when we found out they overl I made a huge mistake it buying my used vehicle from Cowled Ford in Woodbridge. They were all about making the sale, but when we found out they overlooked issues with the vehicle that should have made it fail the state inspection they pointed blame elsewhere. The issues that were found were as follows; a bolt was left off the front wheel bearing, there is a major power steering leak, and several oil leaks. The dealership replaced the bolt (thankfully), but continue to deny there are any leaks when the mechanic has proved them to be there. Keith Franklin, the used car manager, accused the reputable mechanic shop of lying to us before they even looked at the vehicle. I wouldn't recommend this dealership to anyone. They provided me with an unsafe car that will likely cost me money to fix. More

Service department 9000 miles on my Ford Escape and the transmission had issues. I paid for the extended service contract, the dealership said at the time "if your car i 9000 miles on my Ford Escape and the transmission had issues. I paid for the extended service contract, the dealership said at the time "if your car is in the repair center we will give you a loaner" weeeeell now comes the time to cash in on that service contract, Cowles has no loaner cars! They don't do loaners! You can rent a car and pay $250 security deposit or go pound sand. The service (I use that term loosely) have no idea how to communicate or repair. Infants with tools. Do yourself a favor, go to another dealer or another make. More

PoorPurchasing Experience In January 2015 I went to Cowles Ford to price a vehicle for my brother who lives in MA. I met with Steve Martinez, salesman and Dan Kasonga, sales ma In January 2015 I went to Cowles Ford to price a vehicle for my brother who lives in MA. I met with Steve Martinez, salesman and Dan Kasonga, sales manager. After some back and forth we agreed on an “out the door” price of $29,900.00 for a new Fusion. Mr. Kasonga and I signed a contract for that price. The best price my brother could get for the same car in MA was $700.00 more than the Cowles price and he readily agreed to drive 500 miles and purchase this car from Cowles. I have purchased many new cars and in fairness I would say that the negotiating process between Mr. Martinez, Mr. Kasonga and me was very professional. The car arrived six weeks later and my brother drove down to Cowles to finalize the buying process. As soon as he arrived Carlos Ramos, sales manager, told him that a mistake had been made regarding the agreed upon price and stated that $175.00 additional was needed purchase the car. My brother, not wishing to prolong this process paid him the money, took possession of the car and returned to MA. Three days later he received a call from the Cowles finance manager who told him that another mistake had been made and that he owed an additional $500.00. My brother told him that he had already paid $175.00 more than the contracted price and would not pay any more. Three weeks later his tags had not arrived and he called Cowles Ford and spoke to James Edwards, sales manager. Edwards told him that he would not receive his tags or have his taxes paid until he sent them $500.00 more. As my brother had no choice, this “black mailing” tactic worked and he paid them $500.00. I have spoken to other car salesmen. Not one has ever heard of this filthy practice. As one told me, “When the customer takes possession of the car the only money paid by the customer is to the bank that financed the car.” As of today’s date Cowles management has not responded to two Better Business Bureau (BBB) inquiries regarding this despicable business practice and I doubt they will. BBB ratings of the largest non- BBB accredited Ford dealers in N. Virginia as of June 13, 2015; Koon’s Ford A Ted Britt A+ Sheehy Ford No rating Cowles Ford D- More

Get you in with Internet price but.. We are returning FORD customers. In the past 15 yrs have bought new...2-150 trucks, 1-250 gas truck, 2-250 diesel trucks, 1 Fusion, 1 Edge and 1 used We are returning FORD customers. In the past 15 yrs have bought new...2-150 trucks, 1-250 gas truck, 2-250 diesel trucks, 1 Fusion, 1 Edge and 1 used Contour. 8 Total vehicles. I saw a Explorer on line for internet price of $30,462 + tax, tag, destination fees..which would be approx. $32,600. UNLESS you have a trade, I looked up the black book price for my 2013 Kia Optima - $17,170 .Pay off on my Optima is $17,100. When they came back with the paperwork it was over $40,000. REALLY!! Only wanted to give me $12,500for the Optima. I said no thank you. Sales person said let me talk to the sales manager (who in 2011 when he was a salesman sold us 2 vehicles). He then gave me a price of $17,000 for my car but then took away the incentives. Brought it down to $37,600. Doesn't add up. The car is supposed to be on sale for $7000 of the MSRP price. AS returning customers thought we came to the right place to buy a vehicle. We were wrong. Don't lie to your customers and tell them we will give you what your want for your vehicle and the take away incentives. Will not be returning and will not recommend Cowles Ford to anyone. Sales person was nice. More

Laughable Trade In Value I stopped into the Cowles Ford dealership today to see what type of used cars they had to offer as well as what type of value they would place on my 2 I stopped into the Cowles Ford dealership today to see what type of used cars they had to offer as well as what type of value they would place on my 2009 Dodge Ram 1500 with 67,000 miles. My truck has had all of its services done at Lustine Dodge. The vehicle is in very good running condition. The interior is in very good condition. The outside of the vehicle is has a dented rear bumper and scratches on the both the driver and passenger side. On KBB the trade in value in poor condition with that many miles is $12,500. The vehicle in good condition is $13,400. Carmax gave me an offer of $12,000 for the truck. My wife bought a new mustang at Cowles last year and I have had her and my daughters Fords serviced there so I felt that there was at least a good relationship. I truly felt that the dealership would give me a fair market assessment and would deal with me on good faith. Cowles Ford today offered me $7,500 for my 2009 Dodge Ram Big Horn edition. I couldn't believe how insulting this was. My wife and I are looking at purchasing a car for my daughter as she starts college this fall and it will not be at Cowles Ford and I will most definitively not be taking my business there again. More

Worst car dealership I have every experinced My wife and I together have over 50 years of military experience as Army officers, we have purchased cars and have had them serviced all over the coun My wife and I together have over 50 years of military experience as Army officers, we have purchased cars and have had them serviced all over the country and Cowles is by far the worst dealership I have dealt with for a number of reasons. I purchased a $50K ford truck a few years ago and because they did not have access to a fuel supplier, I left the dealership with the tank near empty. I have brought cars in for numerous repairs only to have to bring them back to have the repairs redone. The latest was a tire rotation where the service employee counter balanced the tires, basically achieving nothing. So go to this dealership only if you are retired and have all the time in the world to bring your vehicle back again and again. More

Buyer Beware First my sales person Brad Patty was great! I bought 2 cars from this dealership (different sales persons) and each time something different went wron First my sales person Brad Patty was great! I bought 2 cars from this dealership (different sales persons) and each time something different went wrong. I decided on going to Cowel's "just to look" at 1130am one day, but after making contact with Brad my wife and I decided to trade a car in and buy a 3rd car from Cowels. Brad was quick and very good about moving things along. We went on my daughters birthday and told the sales manager we needed to leave the dealership by 5 so we could take my daughter out for her birthday. The sales manager and finance manager dragged there feet until 8pm.. We walked out with a car and a little annoyed, but Brad called us the next day and made everything ok. We then decided on trading in our 2013 mustang for a 2015 mustang, heres where it went from bad to really bad. we went in and spent Halloween in the dealership for about 6 hours for the sales manager to say, "hey its to soon to do a trade after just buying a brand new car, and the banks get nervous about taking back to back loans out". I respected that and left. 2 hours later while home the dealership called me and said please come back we can get you a deal. I drove back to the dealership spent several more hours at dealership to hear the sales manager say, you would need to put almost 50% down on the car because no bank would approve other wise. I left the dealership pretty angry that my time was wasted. I contacted Jerry's Ford about a vehicle that I wanted and learned that Cowels got a bank approval for 115% of the car I wanted. 100% for the new car and 15% to cover negative equity in the trade. Cowels NEVER EVER told me about the 115% or even came to me and said hey put $2,000 more down and we can make a deal. They let me walk out of the dealership after wasting my time and not meeting me half way. Jerry's literally involved me filling in a online credit app, The finance department calling the bank Cowels got me approved for, and coming down $1,000 from the MSRP to close the deal. I called the sales manager Danny after discovering what Jerry's told me and asked why they did that. He said come in and I will get you in a car today. So I drove to Cowel's AGAIN and watched the sales manager sell me and another person the same car. After the other person's finance went through first, Danny sent the finance manager over to tell us thats its sunday and they couldn't do anything. I got up and walked out with Danny in tow. He pleaded with me to let him order us a car after wasting 3 days of our time. I went the very next day to Jerry's Ford and within 2hrs I had keys in my hand and signing paperwork for my new car. After the dealings with Cowel's I took to Yelp and gave a very poor rating. The very next day Danny called my wife more upset about the Yelp review then acknowledging that he acted unprofessional and wasted our time. My advice to anyone looking for a Ford dealership is to look elsewhere. I called the GM of the dealership and no return call. The mismanagement obviously starts up top and trickle down to the sales/finance level. Go to Jerry's Ford, you won't regret it... • • • More

not professional Not professional at all. Dont stick with the agreements made from the beginning. They told me that the car will be paid without a downpayment and no Not professional at all. Dont stick with the agreements made from the beginning. They told me that the car will be paid without a downpayment and now after holding the car for month, Mr.Ray is telling us that they need a downpayment for X reason. Its ridiculous. We want to return the car. More