Krause Family Ford

Salesman was very knowledgeable of my purchase options utilizing Ford incentives, x-plan, financing etc. Buying experience was pleasant and low pressure which was appreciated. This is my fourth car from utilizing Ford incentives, x-plan, financing etc. Buying experience was pleasant and low pressure which was appreciated. This is my fourth car from Cheorkee Ford and will continue to use and recommend them. More

First and foremost it is worth noting that I absolutely hate dealing with salesmen. I am not exaggerating when I say that working with Bill Montooth at Cherokee Ford was the single best experience that I h hate dealing with salesmen. I am not exaggerating when I say that working with Bill Montooth at Cherokee Ford was the single best experience that I have ever had buying a car or anything else. He was sincerely friendly and made me feel that I represented more than a possible sale to him. He took the time to talk about what I need and how the car would fit into my situation. He (and I suspect the finance department) went the extra mile to get me financed despite a less than stellar credit rating. He gave me his card and made it abundantly clear that I could call him whenever I wanted about the car or any questions that I had. Even as he dealt with other customers who had dealt with him in the past I could see from his actions and hear in his voice that he cared about their situations too. I am originally from Michigan and my father retired from Ford; in fact, the car I bought was built at the plant he worked at. So needless to say that I try to be loyal to the brand because I understand how hard the workers work and what it means to the local economy back home. However, I have had bad experiences in the recent past and as loyal as I try to be, I was leery about buying a FORD again. With all of this in mind I want it to be clear that I believe that the highest compliment a person can give to another person is their loyalty. So I am not just "talking rainbows and lollipops" when I say this: I do not intend to buy a car from anyone other than Bill Montooth for as long as I live. More

Exceptional buying experience. Did not feel preasured. The sales person explained the vehicles and options I asked about and answered all of my questions directly and honestly. I would buy for Cherlokee The sales person explained the vehicles and options I asked about and answered all of my questions directly and honestly. I would buy for Cherlokee Ford again and would ask for Pete Gay. The Finance Manager, Nathan Wyman was also easy to work with and very helpful. More

I feel these guys really bent over backwards to get the price to where I needed it to be. I will be back for my next purchase. price to where I needed it to be. I will be back for my next purchase. More

Mary Shmokel was so knowledgeable and honest, she really made feel completely satisfied with my purchase. Ford Cherokee is a great place, and I would recommend it to anyone. made feel completely satisfied with my purchase. Ford Cherokee is a great place, and I would recommend it to anyone. More

Bob made this purchase effortless. He was professional, informative and went the extra mile to make sure I was satisfied. Will definitely recommend Bob Ahrens and this dealership! informative and went the extra mile to make sure I was satisfied. Will definitely recommend Bob Ahrens and this dealership! More

We had a specific 2013 Ford Flex that we wanted. The Cherokee Team found the Ford Flex that fit our needs and it was not on there lot. They went further to satisfy our needs. Cherokee Team found the Ford Flex that fit our needs and it was not on there lot. They went further to satisfy our needs. More

My husband is disabled with a mobility impairment. Cherokee Ford was exceptional in helping him around and accomodating him as we shopped! So nice! They actually made spending a bundle of money str Cherokee Ford was exceptional in helping him around and accomodating him as we shopped! So nice! They actually made spending a bundle of money stress-free and fun. They paid attention to detail. The dealership was clean and well-lit. They had a Receptionist! Too many businesses (including car dealers) think a Receptionist is expendable. So not true. A receptionist often times gives both the first and last impression to a business. A receptionist can hold the key to whether someone returns and whether they will recommend you to others. Cherokee Ford obviously knows the value of a good Receptionist. Kudos to them. We were made to feel welcome, our decisions seemed important to the Cherokee Ford staff and they genuinely wanted us to be happy and to secure the vehicle that would best work for all of our needs. A+ to Cherokee Ford and their staff - they earned it! More

I really enjoyed my customer service experience with Bill I really enjoyed my customer service experience with Bill Montooth. He was courteous, not pushy, letting me look around at my pace and helping me wi I really enjoyed my customer service experience with Bill Montooth. He was courteous, not pushy, letting me look around at my pace and helping me with all my questions. I had been recently widowed and was interested in buying an good, used car to replace my old 1996 Explorer. However, once Bill turned me over to the Financial Rep, Todd, by the time I walked out of there, I felt uneasy and taken advantage of. It was my own fault for not asking the right questions, I guess, and looking over my paperwork carefully. I did not do that until 2 days later and discovered I paid $1,000 more for my car than I expected. The selling price was $7990 but I was charged $997 more without any explanation. Bill had made me feel so comfortable that I simple signed where Todd said to without really looking - which made me feel totally stupid and took away the joy I had had since I bought the car. Todd did NOT explain the extra charges - which I believe he should have done. I returned to the dealership and spoke with Bill who explained what each charge was for. While I would have bought the car anyway, I still feel I was taken advantage of - maybe because I was a single woman - maybe because I didn't ask. I bought my car on 2/6/13 and today is 3/26/13 and I still haven't been able to purchase a tag for my car. Bill says the original title was lost and a replacement has been applied for but not yet received. My original temporary tag expired 3/10/13 so I was forced to go to the tag office to get another temporary tag. Perhaps this is normal but this is yet one more thing that has taken away the joy I felt the day I decided to purchase my car. I had told a friend of mine about another used car on the lot I had looked at with interest and he decided he was going to come and talk to Bill about it since I didn't purchase it. However, after I explained what I considered the dishonesty of Financial Rep, Todd, he changed his mind. After driving the car for 2-3 weeks, I noticed it was pulling to the right and knew it needed an alignment. I came over to the Service Dept. and they rotated my tires and did the alignment to my satisfaction. I would give Bill a "Great" rating as well as the Service Dept. I was very happy with the sticker price of $7990 and would rate it "Great" had Todd been honest about the additional charges of $997. This makes me rate the Overall Experience as "Good" instead of Great. Again, I accept the fact that I did not look carefully at what I was signing and this makes me responsible for not noticing the extra charges and questioning them but as the Financial Rep. I believe Todd should have explained them to me without my asking. I hope my future dealings with Cherokee Ford will be good. As a single woman now, I need to have a dealership and service department in whom I can trust. Thank you for reading my review. More

During the journay of my quest to search for a practical vehicle I would be purchasing I took quality time by connceting with multiple Ford Dearlerships within the immediate area. Already having the knowle vehicle I would be purchasing I took quality time by connceting with multiple Ford Dearlerships within the immediate area. Already having the knowlege each dealerships are independently owned and operater this is an honor to share why I chose Cherokee Ford. It took only a few visits to other dealership to quickly make my selection. The primary reason I selected Cherokee Ford was due to the experience my son and his wife shared with me about their experience with sales associate, Bob Ahrens. Bob not only met their needs but spontaneously came to meet my needs. This spoke VOLUMES to me, Plus, the fact that Cherokee Ford had the vehicle I was in search of. Bob's hearfelt passions to treat my family with with utmost respect to repeat such an experience again for all to reap rewards is priceless. Bob has left an impression on me, my family and the representation of Cherokee Ford . Bob is about the customer, he looks to get them in the vehicle of their choice without intimidation or pressure tactics. This is a true testimony he is rooted in honesty. I will be a return valued customer and I will recommend Cherokee Ford to family and friends. May all continue to reap a plentiful harvest More