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Krenzen Auto Mall

Duluth, MN

4.9
229 Reviews
Call Dealership (218) 724-6698
View Awards

2500 Mall Drive

Duluth, MN

55811

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229 Reviews of Krenzen Auto Mall

May 02, 2024

Great place to have your vehicle serviced. The work on our CRV was fabulous. And I had the most comfortable area to visit with two other veterans and make our service time very rewarding. Than More

by daddy.bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric was a great employee
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Helpful
April 29, 2024

My family and I have purchased many vehicles from Krenzen over the years and we’ve been very satisfied with each one. The cars are high quality and very reliable. We’ve received fair prices and excellent ser More

by Johnson.david1176
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan Peterson
Report | Print
Apr 30, 2024 -

Krenzen Auto Mall responded

Thank you so much for your kind words and continued support, we truly appreciate your loyalty to Krenzen! We're thrilled to hear that you have had such positive experiences with our high-quality and reliable cars, as well as our fair pricing and excellent service. It's wonderful to hear that Dan has been an awesome sales representative for you -- we'll be sure to pass along your praise to him as well. Thank you again for choosing Krenzen, and we look forward to serving you and your family for many more years to come!

Helpful
April 26, 2024

I came in with a bit of an emergency and they got me right in….diagnosed the problem and repaired it within 20 minutes….polite and knowledgeable More

by Biscuit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Biskey
Report | Print
Apr 29, 2024 -

Krenzen Auto Mall responded

Thank you for sharing your positive experience with us! We are pleased to hear that we were able to promptly address your emergency and efficiently diagnose and repair the issue within a short timeframe. Our team values providing polite and knowledgeable service to all our customers, and we are glad to hear that we met your expectations. If you have any further needs in the future, please do not hesitate to reach out to us. We look forward to the opportunity to assist you again!

Helpful
April 18, 2024

Very good service, very comfortable waiting area. All over good experience. Nice to be able to drive in and drive out and never have to deal with the rain on a bad day. More

by bdoran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Receiving young man
Report | Print
Apr 22, 2024 -

Krenzen Auto Mall responded

Thank you for your fantastic review! We are thrilled to hear that you had a positive experience at Krenzen Auto. Our team works hard to provide top-notch service and ensure that our customers are comfortable and well taken care of during their visit. We take pride in our welcoming waiting area and are glad to hear that you found it to be comfortable.

Helpful
April 03, 2024

I’m sold on Hondas and Krenzen service department is great. 2014 civic has been economical to own. More

by Peter Kangas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I’m sorry I don’t remember service support persons name but he was good
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Apr 04, 2024 -

Krenzen Auto Mall responded

We are thrilled to hear that you are a loyal Honda customer and have had a positive experience with our service department at Krenzen! It's great to know that your 2014 Civic has been reliable and economical to own. We truly appreciate your feedback and value your continued support. Our team is always here to provide top-notch service and support for your Honda vehicle. Thank you for choosing us as your trusted automotive partner!

Helpful
March 30, 2024

Always have great service at Krenzen! I am loving the new decor in waiting area! More

by oddenchris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dark hair...I do not know
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Apr 02, 2024 -

Krenzen Auto Mall responded

Thank you for your positive feedback! We are thrilled to hear that you have always experienced great service at Krenzen. We take pride in our new decor and are happy to hear that you are enjoying it. We look forward to providing you with excellent service in the future. Thank you for choosing Krenzen!

Helpful
March 28, 2024

This dealership has always been very rude, overpriced, and most of the people we have come into contact with have had a snobby attitude. This includes the service, front desk and sales. We have gone to More

by snownerd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
NA
Report | Print
Apr 02, 2024 -

Krenzen Auto Mall responded

We are disappointed to hear about your negative experience with our dealership. We strive to provide excellent customer service to all of our customers, and it is unfortunate to hear that you did not have a positive experience. We apologize for any rudeness or snobbish attitudes you may have encountered and will take your feedback into consideration to improve our services in the future. We appreciate your feedback and hope that you will consider giving us another chance to provide you with a better experience. Thank you.

Helpful
March 21, 2024

From the moment I walked in I was greeted, treated with respect, and felt heard. That's not always the case for a woman walking into a car dealership. I went home with the car of my dreams. My sales agent More

by Nora Lee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jake B
Report | Print
Apr 02, 2024 -

Krenzen Auto Mall responded

Thank you for sharing your positive experience at Krenzen Honda! We are thrilled to hear that you felt respected and heard throughout the car buying process. Our team takes pride in providing exceptional customer service to everyone who walks through our doors. We are so glad that you were able to find the car of your dreams with us. If you ever need anything in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again!

Helpful
March 19, 2024

This was my first oil change and tire rotation. The service department was very professional and did a good job-related. Thank you ! More

by pamagrosnick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I can't remember
Report | Print
Mar 20, 2024 -

Krenzen Auto Mall responded

We truly appreciate your kind words and are grateful for the opportunity to serve you. If you have any further questions or need assistance in the future, please do not hesitate to reach out to us. We look forward to welcoming you back for your next service appointment.

Helpful
March 09, 2024

Service staff exemplary and professional vehicle was done within the stated time frame and the bill was below the estimate. More

by halcloutier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service writer. Mechanic, Jason Cloutier, and customer service coordinator, Shari Cloutier.
Report | Print
Mar 13, 2024 -

Krenzen Auto Mall responded

Thank you for your kind words! We are thrilled to hear that you had such a positive experience with our service staff and that your vehicle was completed within the stated time frame. We always strive to deliver exceptional service to our customers, and we are happy to hear that we were able to do so for you. We appreciate your feedback and look forward to serving you again in the future.

Helpful
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