Krieger Ford Inc

I had a great experience Carl Easley and the Krieger team were outstanding. Carl did a great job of navigating me through the process. I am a big fan of Carl and the whole tea Carl Easley and the Krieger team were outstanding. Carl did a great job of navigating me through the process. I am a big fan of Carl and the whole team. I will recommend Krieger to friends and family. More

Great experience I had the pleasure of working with Jim McDuffie when purchasing a 2014 Ford Edge. Start to finish Jim was absolutely wonderful to work with. He list I had the pleasure of working with Jim McDuffie when purchasing a 2014 Ford Edge. Start to finish Jim was absolutely wonderful to work with. He listened to what I was looking for in a vehicle, found me great options, and help set up the buying process to be as quick and simple as possible so I could get in and out after work. I cannot say enough great things about Jim and Krieger. Thank you! More

First rate service from Carl Easley I would highly recommend Krieger Ford and especially working with Carl Easley. I just purchased my second car with Carl's help and I find him to be ex I would highly recommend Krieger Ford and especially working with Carl Easley. I just purchased my second car with Carl's help and I find him to be extremely professional and efficient. He is able to assess what you need from a car and work with you to get exactly what you need. I find him to be honest and efficient which I really appreciate. Once my new car arrived he took all the time I needed to help me get the technology set up, saving me the time of figuring it out on my own when I got home. I drove off the lot with all of my settings in place and love my new Escape. Carl is so easy to work with and he is the reason that I returned to Krieger when I was ready for a new car! More

Poor Service Bill Price doesn't give the customer what they ask for. I told him I needed a new key fob and instead, he had the technician take out my alarm system. Bill Price doesn't give the customer what they ask for. I told him I needed a new key fob and instead, he had the technician take out my alarm system...that would have been fine...IF I WOULD'VE HAD A NEW KEY FOB. Now the key fob I have doesn't work and he said I can come back in to get a new one for an extra $225...after just paying $350. Then I called the mgr Kevin Willish twice yesterday...no call back.I called this morning and he said he had gotten my messages. How unprofessional that you don't call a customer back. Krieger Ford is a RIP OFF!!!..... About a week ago the GM Mike Smith contacted me with a solution....that worked!!! I thank him for coming up with the solution. Sad that it had to get to him before something was done...BUT I appreciate him for what he did! I give 4 stars on customer service to Mike Smith...not Bill or Kevin! More

Great experiences! Highly recommended by a friend who had very recently purchased a Ford Edge from salesperson Geno Frissora, my wife and I sought out Geno to hopefully Highly recommended by a friend who had very recently purchased a Ford Edge from salesperson Geno Frissora, my wife and I sought out Geno to hopefully lead us to a similarly good deal in a lightly used hybrid-electric. We knew very little about this type of car, but Mr. Frissora certainly did. He was straight forward about all aspects of hybrid-electrics, friendly, knowledgeable and definitely interested in helping us find the right car for us. We did find that vehicle, a 2013 Ford C-Max, which we like very much. Geno was very patient with us, and even took time, today, seven weeks later, when I dropped the car at Krieger's service department for a pre-winter check-up, to explain more about the gas/electric functioning. And, when I returned to the service department for my C-Max there was no charge for my pre-winter check over! Great people, fine dealership! More

Service is bad Had my car for a whole day and did nothing. Made the appointment two weeks in advance so they could order a timing belt. Dropped car off before 8am a Had my car for a whole day and did nothing. Made the appointment two weeks in advance so they could order a timing belt. Dropped car off before 8am and picked it up around 5pm. It was a standard scheduled 60,000 mile service and they made no apology. Rude, disrespectful, jerks. More