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Krystal Chrysler Jeep Dodge Ram Fiat, Inc. - Service Center
WARRENSBURG, NY
482 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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482 Reviews of Krystal Chrysler Jeep Dodge Ram Fiat, Inc. - Service Center
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May 03, 2025
All staff were courteous, professional and very easy to deal with. I would recommend this dealership to all. deal with. I would recommend this dealership to all. More
by shirleyneander
Verified CustomerEmployees Worked With
April 29, 2025
We took our pacifica there for a battery/charging issue. The dealer had the van for a month. We were provided a loaner vehicle even though one was covered under our aftermarket warranty, which was very nice The dealer had the van for a month. We were provided a loaner vehicle even though one was covered under our aftermarket warranty, which was very nice. The van battery would go dead after sitting for one day. After 2 weeks of the van being at the dealer and no contact, I contacted them and they stated that the cause was narrowed down to 2 possible problems. 2 weeks later on a Friday I was notified that the van was repaired and that I could pick it up whenever I wanted. I wasnt able to pick the van up until the following Tuesday. I did not notify them that I was coming to get the van. When I arrived my van was out front of the shop running which I thought was strange since they did not know that I was coming to pick it up. I then asked the service writer why it was running and he stated that it was jump started and after sitting over the weekend it was normal. Well I know this is not normal, and it is the exact reason why I brought it to the dealer in the first place. So the van sat at the dealer for another week before I called again to get a report on it. The service writer stated that the mechanic did not fully charge the batteries before parking it and was reassured that it was ok to take.As a mechanic I know that the first thing that must be done when a vehicle has a battery/charging issue is the battery must be fully charged and tested as you can not test these new electrical systems with a weak battery. Second you do not let a customers car charge the battery using their gas. You always put the vehicle on the battery charger. So I was pretty upset to see my vehicle out front running to charge the batteries burning fuel for no reason. After I retrieved the van from the dealer my wife used it for a week. The van then sat for a full day on Sunday and would not start on monday morning and she was leaving the house at 5:30 to be to work at 6:00. I was extremely upset that I had to go out and jump start the van that early in the morning and concerned about the reliability of the vehicle being that she carries our children around in it. Krystal really dropped the ball on this one. Their sales department was excellent. I'm sorry to say the service department was terrible. More
by jmbdodge20
April 27, 2025
Jared helped with a discount on an alignment to off-set the unexpectedly long wait for pre-scheduled service. However, an employee in the office/sales area was walking around with a terrible cough. She so the unexpectedly long wait for pre-scheduled service. However, an employee in the office/sales area was walking around with a terrible cough. She sounded as if she was sick enough to be at home, not spreading sickness to customers in nearby waiting area. More
by thetrimbles1
Employees Worked With
April 24, 2025
They were able to get me the vehicle at the sticker price with out any negotiation. with out any negotiation. More
by pjones2212
April 21, 2025
They helpful and explained the repairs made and needed throughout the process. They are understanding of the distance I drive to get work done and respect my time. throughout the process. They are understanding of the distance I drive to get work done and respect my time. More
by karenirwinrn
April 15, 2025
Love the service Tavel 70 minutes to come. I hope that supports the great service I hope that supports the great service More
by kasiapisarski
April 10, 2025
They go out of there way to help get you into the vehicle that you like . that you like . More
by wbross1216
April 01, 2025
Jared is great to work with. Shop did a full engine swap. Tech was knowledgeable and pleasant to talk to. At my age [78] things can be a little overwhelming but Jared and crew ex Shop did a full engine swap. Tech was knowledgeable and pleasant to talk to. At my age [78] things can be a little overwhelming but Jared and crew explained everything in simple terms. I use this shop for all service on my Jeep. More
by johnandpam65
Employees Worked With
March 29, 2025
Great customer service and honest service people to work with. Timely and accurate service is important. with. Timely and accurate service is important. More
by Mwest315
Employees Worked With
March 28, 2025
Very friendly and accommodating. Addressed all my concerns and also provided me with a ride home when my vehicle was being serviced. I will continue to bring my vehicles in for servi Addressed all my concerns and also provided me with a ride home when my vehicle was being serviced. I will continue to bring my vehicles in for service and buy my vehicles from Krystal!!! More
by ncamp1012
Employees Worked With
