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Krystal Chrysler Jeep Dodge Ram Fiat, Inc. - Service Center
WARRENSBURG, NY
508 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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508 Reviews of Krystal Chrysler Jeep Dodge Ram Fiat, Inc. - Service Center
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January 22, 2023
The Service Department is "great", with good customer care! It has always been a good experience and I'm alway satisfied with the maintenance done on my car. care! It has always been a good experience and I'm alway satisfied with the maintenance done on my car. More
by skags_1011
Verified Customer
January 12, 2023
Service is terrible. Parts is terrible. Trucks under their recommended extended warranties but "it's not covered." Question it, argue, then it's covered. Multiple visi Parts is terrible. Trucks under their recommended extended warranties but "it's not covered." Question it, argue, then it's covered. Multiple visits to get things repaired. Most "repairs" don't fix the problem. My personal truck, 5 visits [over 3 months] to fix a suspension clunk. Still not repaired. They keep finding "new" things wrong. Example. Visit 2 they replaced axle joints. Nothing on suspension. Visit 5 they do drivers balljoints and cab mount bolts. So they didn't check the suspension when I told them I had a noise? Techs don't check the vehicle thoroughly, vehicles aren't test driven. Another truck of mine, a 19 ram 3500 [33k miles at the time] wasn't drivable with death wobble. They sent it back "A OK" with nothing done. Paid local mechanic a lift fee-didn't tell him what was wrong. He found it. Truck got new balljoints/tie rods/track bar/etc. but only after I cornered the manager with the lift report from the local guy. Andy's excuse was "I can only go off what the tech tells me". Asked if they test drove the truck? Nope. Terrible service. DO NOT GO THERE! More
by contacts
Employees Worked With
Other Employees :
Jason in service. 2.5 stars., Andy Studler, Sharon Rounds
December 31, 2022
The service department was quick to look at our car, diagnose the problem and fix it. Jarod kept us informed throughout the process and was very patient and informative diagnose the problem and fix it. Jarod kept us informed throughout the process and was very patient and informative More
by annette
Employees Worked With
Jarod, Andy Studler
December 22, 2022
Kind, Helpful, Fast, and the only Jeep dealership I will ever buy from or get my Jeep serviced at! ever buy from or get my Jeep serviced at! More
by ginski24
December 21, 2022
I was given an appointment right away. Friendly and knowledgeable staff. They had my car done quickly. The new building is state of the art. Friendly and knowledgeable staff. They had my car done quickly. The new building is state of the art. More
by chev63409
December 11, 2022
Always love the crew at Krystal, and the new building is so comfortable! Cookies and coffee :)..... Great service, highly reccommend! so comfortable! Cookies and coffee :)..... Great service, highly reccommend! More
by cmead3
