Kuhn Volkswagen

Great! Very friendly and helpful. Kyle was a pleasure to work with. He presented all of the information in an organized manner and answered all questions I h Very friendly and helpful. Kyle was a pleasure to work with. He presented all of the information in an organized manner and answered all questions I had. Will definitely keep coming back to service my VW! More

Management cleaned up a customer service mess Ernie, the new service manager, was incredible however the same cannot be said for the service writer, Timothy. From the moment I arrived Timothy Ernie, the new service manager, was incredible however the same cannot be said for the service writer, Timothy. From the moment I arrived Timothy was short, accusatory, and unprofessional. I asked about simple call information and his response was “I am out of this 1000%, I don’t know what you’re talking about, or whatever”. (Ernie was able to provide a one sentence, professional answer on why the call record wasn’t viewable by Timothy’s screen.) I had to return to Kuhn, because a part that had been previously replaced, fell off a month later. When explaining the incident, Timothy persisted that I had been in an accident as that was the only way in which this would happen. I assured him that within the month after the repair, I had not had an additional accident. His response was “You’ll have to speak to the service manager. We don’t guarantee parts, so once we get it into the sky, we will know the full story.” I assured him that I was happy to do so. Thankfully, I was able to speak with the Service Manager, Ernie, and he provided the complete opposite treatment that I had received from Timothy. He gathered the information about the part, and the timeline. Ernie was friendly and professional. He confirmed that when the vehicle was inspected, there was no indication that I had ripped it off in an additional accident and replaced the part for free. Ernie seems to be a new addition to your team and I am thankful you have hired him. I am not sure that any other person would have been able to turn my view of Kuhn Service center around. I still have the service a 3/5 however if it weren’t for Ernie it would have absolutely been 1/5. More

excelent the waiting room is very good but the time to wait maybe can be less or let us know about the wsiting time, and we can drop off the car and when ready the waiting room is very good but the time to wait maybe can be less or let us know about the wsiting time, and we can drop off the car and when ready pick up. More

Got in for an oil change 24 hours out. Waited for car Kyle is always extremely helpful, knowledgeable, and keeps to the time allotted. I used a coupon I found online for an oil change. They were out of d Kyle is always extremely helpful, knowledgeable, and keeps to the time allotted. I used a coupon I found online for an oil change. They were out of donuts but had free coffee. Fruit would be nice. More

Oil change I’m always greeted warmly by name and taken care of. It’s like I’m part of the family every time I visit the dealership and they always make sure to l I’m always greeted warmly by name and taken care of. It’s like I’m part of the family every time I visit the dealership and they always make sure to let me know everything that is going on with my vehicle. More

Outstanding I appreciate you letting my son drop my car off to have a recall fixed on my car...In addition you leading a loaner car so that my son didn't have to I appreciate you letting my son drop my car off to have a recall fixed on my car...In addition you leading a loaner car so that my son didn't have to wait around for hours...I can not thank you enough for your outstanding curtious that is rare and hard to find at a dealership....Thank you so much for curtious you gave to my son while I was out of town More

Oil Change at Kuhn VW Kyle did a great job of keeping me informed of the status of my oil change and getting me in and out quickly. I have been dealing with Kyle for a num Kyle did a great job of keeping me informed of the status of my oil change and getting me in and out quickly. I have been dealing with Kyle for a number of years and he has always treated me fairly and with respect. More

Tire and maintenance Kyle is great! The department is running much better than it has previously. Everyone was courteous and friendly. I appreciated the overall experience Kyle is great! The department is running much better than it has previously. Everyone was courteous and friendly. I appreciated the overall experience. Thank you More

Worth the drive Drove from east coast to pick up my ‘18 Golf R. Josef was able to beat all my local dealer prices by thousands and was very knowledgeable. Great exper Drove from east coast to pick up my ‘18 Golf R. Josef was able to beat all my local dealer prices by thousands and was very knowledgeable. Great experience! More

Good sales and service with no pressure to buy Bought a used car that had a couple of issues. Sales and Service dept. took care of it seamlessly. No gimmicks. No pressure. I have already recomm Bought a used car that had a couple of issues. Sales and Service dept. took care of it seamlessly. No gimmicks. No pressure. I have already recommended them to colleagues. More