I did 3 deals with Kuhn VW (Tampa), and all times I was disappointed.
1st deal: I bought a pre-owned certified VW Tiguan 2016 from them 2 month ago. During the deal, we together with salesman from office were reviewed the paper with a price for vehicle (the price was specified as on their web site on that day), I signed it. Then, was signed the rest of papers with taxes, dealership fee, license plate fee, the contract itself, the registration, etc. I took a vehicle home that day, and next day I visited the bank to do the payment for vehicle (yes, I did it exactly in this order, and it bribed me that I didn't recheck each single sign on the papers and it was my fault!). Nothing suspicious: smiles, jokes, handshakes, good wishes. Two weeks later I did the review of the documents and I found, that the original price for vehicle was quietly increased on $134 against signed document before! Sadly to feel myself as a fool, but nothing to say: deal is over. It seems that I was so excited by my purchase and was charmed by Kuhn's attention and courtesy.
2nd deal: Later I found, that A/C airflow opening from passenger side is not working. Called to Service, took an appointment, visited to Kuhn's Service. OK, they confirmed that that component was not working, but all are covered by warranty, and I didn't paid anything, that was good. But no excuses, no sorry from Kuhn: I did two visits to their Service, I wasted a few hours of my working time – it seemed that the fully working vehicle is more important. That day later under the driver's seat I found the big (14") knife for hunting. I was surprised and disappointed: who blind did the clean-up of the vehicle before the sale? Wait a minute, please! That was PoC vehicle that was checked by 100+ points by VW certified Kuhn's specialists and was provided the long list of Kuhn's advantages with interior cleaning! Not sure in that now, really.
3rd deal: Yesterday I again was calling to Service with another issue: start-stop button. Today it was replaced, I paid it from my pocket with 50% deduction only. As an owner of such problematic vehicle I dared to ask few technical questions to service consultant, and which was his reaction? Yes, it was negative. I felt the disrespectful attitude, and therefore I recalled to that service consultant (who serviced me today) that I'm a customer who pay money, that's why I'm asking about the cause of this broken button and how to avoid this issue in future. As it was clear later, that man didn't know all answers, but his defense was to attack me by words and by aggressive questions instead to show me more skilled and experienced person who can help with answers. Good customer oriented service, isn't it? Pay and do not ask questions.
All above are completely destructive and shameful position towards to customer: lie, forgery, aggression. Service is below of expectation, lack of technical knowledge, staff with no manners.
Money is priority, customers are below. Am I right, Kuhn?