If you're anything like me, you want a quick, smooth car buying process. That is EXACTLY what I got here at Kuhn VW!! I test drove 4 cars, which took less than 15 min (I just wanted to feel them each on the road). I picked one and off they went to work on it. I did NOT have any good cop/bad cop, let me ask my manager. I called ahead of coming to let them know my situation, which wasn't the ideal situation. Very complicated actually. But, at the end of the day...I walked out with the car I wanted and payments that I could afford. Every single person that touched my car buying process, were professional, compassionate, friendly and acted like they wanted nothing more than to help me get this car!!! I hold the entire dealership in high regard. I will never go anywhere else for a car again!