Kuhn Volkswagen

Management cleaned up a customer service mess Ernie, the new service manager, was incredible however the same cannot be said for the service writer, Timothy. From the moment I arrived Timothy Ernie, the new service manager, was incredible however the same cannot be said for the service writer, Timothy. From the moment I arrived Timothy was short, accusatory, and unprofessional. I asked about simple call information and his response was “I am out of this 1000%, I don’t know what you’re talking about, or whatever”. (Ernie was able to provide a one sentence, professional answer on why the call record wasn’t viewable by Timothy’s screen.) I had to return to Kuhn, because a part that had been previously replaced, fell off a month later. When explaining the incident, Timothy persisted that I had been in an accident as that was the only way in which this would happen. I assured him that within the month after the repair, I had not had an additional accident. His response was “You’ll have to speak to the service manager. We don’t guarantee parts, so once we get it into the sky, we will know the full story.” I assured him that I was happy to do so. Thankfully, I was able to speak with the Service Manager, Ernie, and he provided the complete opposite treatment that I had received from Timothy. He gathered the information about the part, and the timeline. Ernie was friendly and professional. He confirmed that when the vehicle was inspected, there was no indication that I had ripped it off in an additional accident and replaced the part for free. Ernie seems to be a new addition to your team and I am thankful you have hired him. I am not sure that any other person would have been able to turn my view of Kuhn Service center around. I still have the service a 3/5 however if it weren’t for Ernie it would have absolutely been 1/5. More

Great! Very friendly and helpful. Kyle was a pleasure to work with. He presented all of the information in an organized manner and answered all questions I h Very friendly and helpful. Kyle was a pleasure to work with. He presented all of the information in an organized manner and answered all questions I had. Will definitely keep coming back to service my VW! More

Kyle is the man! Had a great experience at Kuhn VW. Went in to have an oil change and a diagnostic of the car, came back with helpful info on not only the status of m Had a great experience at Kuhn VW. Went in to have an oil change and a diagnostic of the car, came back with helpful info on not only the status of my breaks (still plenty of life) but also how my warranty works and how to beat leverage it. Great attitude and great personality. More

The best Service The waiting area was clean; the staff were kind and helpful. The advisor explained in details what the issues of my car were. The waiting time was per The waiting area was clean; the staff were kind and helpful. The advisor explained in details what the issues of my car were. The waiting time was perfect. More

Worth the drive Drove from east coast to pick up my ‘18 Golf R. Josef was able to beat all my local dealer prices by thousands and was very knowledgeable. Great exper Drove from east coast to pick up my ‘18 Golf R. Josef was able to beat all my local dealer prices by thousands and was very knowledgeable. Great experience! More

Tire and maintenance Kyle is great! The department is running much better than it has previously. Everyone was courteous and friendly. I appreciated the overall experience Kyle is great! The department is running much better than it has previously. Everyone was courteous and friendly. I appreciated the overall experience. Thank you More

Oil Change at Kuhn VW Kyle did a great job of keeping me informed of the status of my oil change and getting me in and out quickly. I have been dealing with Kyle for a num Kyle did a great job of keeping me informed of the status of my oil change and getting me in and out quickly. I have been dealing with Kyle for a number of years and he has always treated me fairly and with respect. More

Outstanding I appreciate you letting my son drop my car off to have a recall fixed on my car...In addition you leading a loaner car so that my son didn't have to I appreciate you letting my son drop my car off to have a recall fixed on my car...In addition you leading a loaner car so that my son didn't have to wait around for hours...I can not thank you enough for your outstanding curtious that is rare and hard to find at a dealership....Thank you so much for curtious you gave to my son while I was out of town More

Great Experience The moment I drove up I was acknowledged, greeted, and asked how I could be helped. Everyone I encountered was extremely polite. My phone was dying an The moment I drove up I was acknowledged, greeted, and asked how I could be helped. Everyone I encountered was extremely polite. My phone was dying and one of the greeters found a charger for me. Work was done on time and at a reasonable rate. Loved the complimentary wash/vacuum too. Nik was personable and knowledgeable. Thanks! More

Kyle is awesome!!! Kyle and Kuhn VW have been taking care of my car for almost 3 yrs. they are are so helpful and friendly and accommodating. Kyle is AWESOME! Kyle and Kuhn VW have been taking care of my car for almost 3 yrs. they are are so helpful and friendly and accommodating. Kyle is AWESOME! More