Kuhn Volkswagen

Consistently Superior Personalized Service: Tim Heil Since 2009, when I leased my very first of what proved to be three identical VW Custom Coupes, I have had the completely unexpected pleasure of worki Since 2009, when I leased my very first of what proved to be three identical VW Custom Coupes, I have had the completely unexpected pleasure of working with Tim Heil (and Kyle Enos) at Kuhn Volkswagen Service. Tim Heil and Kyle Enos are VW Service superstars: It's as simple as that! The other day I found myself facing a battery crisis, which Tim expertly resolved. (I didn't realize it, but my 2014 CC was long overdue for a new battery, and so it had unexpectedly given up the ghost in our local Walmart parking lot.) As I waited for the battery charging truck to arrive, I called around to check battery prices, but ultimately I found myself driving to Kuhn VW Service where a new battery with an excellent warranty and a fair price could be installed in a fashion that would ensure that all of my electronics and sensors were properly reconfigured. While I was at Kuhn, Tim worked with me to get a few other service items taken care of, and we also worked out a specific service plan (it saved me a few hundred dollars) for my very low mileage 2014 CC. (Believe it or not, my 2014 CC only has 15,000 miles on its odometer.) Over the years, I have been consistently amazed by Tim's expertise, by his professionalism, and by his customer-first/customer care philosophy. Tim provides extraordinary service every single time...that's who he is, not simply what he does. With my very first 2009 black-on-black CC, I remember how a tail light bulb unexpectedly failed. I noticed a reading on the dash and immediately called Tim. In his inimitable style, he said, "Can you bring it over right away?" Within a few short minutes I was in the Kuhn Service area, and before I knew it, Tim had replaced the defective bulb himself, and then I was on my way. That little story is a metaphor for the service that I have received from Tim (and from Kyle) during every single service visit since 2009! Frankly, Tim sets the gold standard for service, as does Kyle, and their personalized expert service, along with the VW CC's styling, engineering, and handling, have motivated me to stay with Kuhn (and to stay with 3 identical CC's in a row) since 2009. Bravo, Tim! (and Bravo, Kyle!) More

Fix of my driver side mirror My few visits to Kuhn have been great. Ryan is very nice. This time I wasn’t as impressed. I ordered a part that was supposed to be at willcall but th My few visits to Kuhn have been great. Ryan is very nice. This time I wasn’t as impressed. I ordered a part that was supposed to be at willcall but they had a hard time finding. It was supposed to take 30 minutes to replace part and then car wash. Ryan said in total hour and 30 minutes which didn’t make sense but I said ok. When it was over 1 hour and 30 minutes I went looking for Ryan and my car Ryan was not there. A few minutes later another guy came and got me and said my folder was laying on Ryan’s desk. A little annoyed but I will let it slide. Later in day my back up wasn’t working. I called service Who said I could not make an appointment after 3:30 PM on Monday even though they are open until 7 PM p.m. I was upset about that. He said I could stop by after work and maybe they can look at it. I really wasn’t happy with that answer. He said he will have someone from service call me tomorrow. Later I got in my car in the back up camera is working. More

Process too long Kuhn has to change its practice of having customers wait hours to receive a car agreed upon online. Never again will I wait three hours to purchase a Kuhn has to change its practice of having customers wait hours to receive a car agreed upon online. Never again will I wait three hours to purchase a car. More

Thank you! Will Diamond did a wonderful job helping my wife and I pick her new car. He gave us a number of test drives and showed up great patience as he answer Will Diamond did a wonderful job helping my wife and I pick her new car. He gave us a number of test drives and showed up great patience as he answered our many questions as made our decision ultimately on a Golf SE. More

No Trust There was no follow up with original service rep and then we had 3 different people we had to deal with. No one including the regional rep that we tri There was no follow up with original service rep and then we had 3 different people we had to deal with. No one including the regional rep that we tried to get help from was willing to work with us and even Mazda HQ told us to get a second opinion that the dealer just wants to make money off us. We got a call a week later from someone and they didn’t even know we had picked up our car. Just a mess and horrible service, no attention to detail, and we did not trust them. More

Good timing Arrived for an oil change and tire rotation. I was in and out. The Mazda certified guy took care of the process like a champ Arrived for an oil change and tire rotation. I was in and out. The Mazda certified guy took care of the process like a champ More

Great customer service I’ve worked with Tim several times now and I keep coming back to get my vehicle serviced at Kuhn because of Tim. He is always friendly, explains the w I’ve worked with Tim several times now and I keep coming back to get my vehicle serviced at Kuhn because of Tim. He is always friendly, explains the work being done, and doesn’t push services that aren’t required. Tim is very considerate of my needs and my means to afford the service. More

New tire install Tim is an excellent adviser. He advised me of the tire sale coming up in April and I was able to get a great deal. When an issue about the final bil Tim is an excellent adviser. He advised me of the tire sale coming up in April and I was able to get a great deal. When an issue about the final bill and communication arose, Tim handled with absolute professionalism. More

Awesome. In a word. I’m a picky shopper or consumer. I pay attention when someone has to put down the phone to help me or has a slight attitude when I ask for help. At Ku I’m a picky shopper or consumer. I pay attention when someone has to put down the phone to help me or has a slight attitude when I ask for help. At Kuhn I had nothing but awesome service and very helpful attitudes from everyone I spoke with. I also got honest and great advice from the service team. Thank you for being awesome and honest and I’ll see you next time! William is the best sales man I have ever spoken to. Best with every detail and obviously cares very much you can tell within 10 seconds. Tim gave me honest and great advice while going above and beyond to assist me. Carlos was very knowledgeable and helpful and took time to explain and help with understanding the work being done and other items I should look out for and take care of to save money down the line. All in all a very legit and professional team, I leave wanting to return again and again. More

Service Thank you Kyle! Great communication in regards to my cars service needs. Done in a timely manner. They allowed me to keep my vehicle there overnight. Thank you Kyle! Great communication in regards to my cars service needs. Done in a timely manner. They allowed me to keep my vehicle there overnight. More