Kunes Buick GMC of Greenfield

I recently had my car serviced there and the experience was a nightmare to say the least. After having a bulb replaced I had to go back because the job was not properly done- my signal was no longer workin was a nightmare to say the least. After having a bulb replaced I had to go back because the job was not properly done- my signal was no longer working! So I explained this to Sol. After about 20 minutes he comes back and says I need to hand over 30 bucks to have it fixed. At this point I'm confused and start asking questions about what had happened the day before when my car had been serviced. He immediately became annoyed and started talking to me in a condescending way. At one point he stands up, barks that he's done with me throws away my bulb and storms off. Not only am I in shock at this point but so are the other people in the waiting room who heard and saw his unprofessionalism.So I ask for the manager and then Sol does a 180 and says that the problem will be taken care of free of charge. I talk to the manager anyway and he says that if I want to come back again he will take care of me. Humm... that was really nice of him but do I really want to go back to a place where I am not sure I will be treated with respect and have my car servicedright the first time? More

Great experience at John Pauls. Jeff was great during the entire process. I love my car and the "perks" from the dealership. (car wash, tires brakes, etc) entire process. I love my car and the "perks" from the dealership. (car wash, tires brakes, etc) More

I bought my Yukon XL elsewhere and had a bad experiance with them, I was recommeded to try John Paul's and haven't looked back since. Everyone is great from the service writers, talking to the sales people with them, I was recommeded to try John Paul's and haven't looked back since. Everyone is great from the service writers, talking to the sales people while waiting for my truck, and to the cashiers. I will be buying my next new Yukon from them n a few years. More

I have been buying and servicing my cars at John Paul for many years. Steve Krivos in service is by far the biggest reason I use John Paul Buick and recommend them to others. Steve has always been friendly many years. Steve Krivos in service is by far the biggest reason I use John Paul Buick and recommend them to others. Steve has always been friendly, helpful and a very straight shooter. I above all TRUST Steve and that makes my service experience totally stress-free. I send my wife and daughter to Steve knowing they will be taken care of by the best! Sal in sales has also been a person that makes the car buying process as painless and smooth as anyone could ask for. I work out of my car and put a ton of miles on each year. Having the car running well and problem free is a important and the people at John Paul make that happen. More

Excellent service as always! Solomon was courteous, helpful, and respectful. John Paul's will be my 1st stop for my upcoming new car purchases. Thank you. helpful, and respectful. John Paul's will be my 1st stop for my upcoming new car purchases. Thank you. More

I have been using this Dealership for some time now. I have followed Soloman thru the city of Milwaukee. I have always been very satisfied with the work done on my 2004 Pontiac Grand Am GT. have followed Soloman thru the city of Milwaukee. I have always been very satisfied with the work done on my 2004 Pontiac Grand Am GT. More

My boyfriends car totally broke down on me on 6 days ago, had it towed to John Pauls after recommendation. They fixed the problem saying it was a blown fuse, payed them 130.00$....same thing happened the ver had it towed to John Pauls after recommendation. They fixed the problem saying it was a blown fuse, payed them 130.00$....same thing happened the very next day. Had to get it towed AGAIN there. We only took it there again because we thought we might get some kind of deal since it was just there the day before and they obviously didnt fix the problem. BOY were we wrong. Lets just say 5 days later and $850.00 later (which $525.00 of it was for LABOR) we will NEVER EVER go there again. Also had the same problem where the guy would say he'll call back in an hour and 3 hours go by and no call. More

We used John Paul for oil changes and generally did not have any problems. Then the solder on the rear defroster came off several times last winter - last repair was to replace the entire rear window. Then have any problems. Then the solder on the rear defroster came off several times last winter - last repair was to replace the entire rear window. Then this winter when we started the rear defroster the solder failed again. I believe it was that the new coil was pulling on the solder and it came off again. They wrote on the bill that it was pulled on and pulled off the glass. We never even open the window and the coil does shows no signs of stress or damage. I would conclude that when the defroster was turned on the tight coil pulled on the solder and then it detached. Also - we asked for a new key FOB and the dealer said we could not get it at any other location. We did find replacement keys for 1/3 of the price. Plus, I asked that they not re-program the key because I knew it would only take 5 minutes to do. The service rep., Jeff, said it was already done (which he did not confirm) and charged us $35 for 5 minutes of work. I am very dissappointed in this entire transaction. We will be taking all our YUKON services and next purchases elsewhere. More