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Kunes Buick GMC of Greenfield - Service Center

Greenfield, WI

4.5
2,054 Reviews

2,054 Reviews of Kunes Buick GMC of Greenfield - Service Center

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July 15, 2021

Solomon is a caring and very fair customer service rep. Highly satisfied … will use services again if needed in the future. Communication was off the charts More

by hugepackerfan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Solomon Bunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2021 -

Kunes Buick GMC of Greenfield responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Mike Evans - Service Director

July 13, 2021

Excellent, fast work. Explained everything to me and got my truck back to me early. I will use them again for and future trousers. Great work More

by ulesha_ml
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Solomon Bunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Buczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Evans
Jul 16, 2021 -

Kunes Buick GMC of Greenfield responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Mike Evans - Service Director

July 13, 2021

As usual, the service people were quite helpful and kept us posted on the necessary work. Finished in good time and treated well. Thank you! More

by sandersdl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Solomon Bunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2021 -

Kunes Buick GMC of Greenfield responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Mike Evans - Service Director

July 12, 2021

Friendly and timely service in all facets. I was extremely pleased with the results and it was my first time having my GMC vehicle serviced here. More

by A Werner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Buczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2021 -

Kunes Buick GMC of Greenfield responded

We cannot thank you enough for this glowing review of our service center! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, Mike Evans - Service Director

July 10, 2021

Hustled me out my money I was told that all I needed was a key comb and then It was something else and I didn’t need the part so I’m out of 330 More

by ANDREYOUNG0970
Recommend Dealer
No
Employees Worked With
Solomon Bunn
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2021 -

Kunes Buick GMC of Greenfield responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Mike Evans - Service Director

July 09, 2021

My experience coming to this dealer was very pleasant, everyone there were very professional friendly and most of all helpful, I would definitely recommend going there for any of your car vehicle needs. More

by Luis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe in the service department
Jul 12, 2021 -

Kunes Buick GMC of Greenfield responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Mike Evans - Service Director

July 08, 2021

The service advisor and the technician did a fine job. The voucher program leaves me disappointed. The process is not well explained. It is not flexible. How is it possible to create a voucher for service More

by Phynque
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Block
5.0
This rating includes all reviews, with more weight given to recent reviews.
Solomon Bunn
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2021 -

Kunes Buick GMC of Greenfield responded

Thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. We look forward to seeing you again. Sincerely, Mike Evans - Service Director

Jul 12, 2021 -

Phynque responded

Your response does not address my disappointment with the GM voucher system. You don't even acknowledge that the customer has zero options if the voucher is more than the repair. At the very least, when paying for the service, I should have been told that if the process wasn't what I expected, I could not use the voucher and save the points for a later service. The inflexibility of the program should not be at the cost of the customer.

July 08, 2021

My truck had a problem with the blind spot and a weird noise and when i picked it up everything worked as good as new. Love going here i got it the same day i left it in the afternoon, amazing customer se More

by herrera_emy95
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Solomon Bunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Buczak
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Evans
Jul 12, 2021 -

Kunes Buick GMC of Greenfield responded

Thank you for leaving us this great review, Emy! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, Mike Evans - Service Director

July 07, 2021

People weren’t very knowledgeable. Went in for a service twice and they still aren’t having any luck. They can’t determine the issue More

by suchomelj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steven Buczak
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2021 -

Kunes Buick GMC of Greenfield responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact me at your convenience. Sincerely, Mike Evans - Service Director

July 07, 2021

Gr Thank you for the good service you gave me especially for Mr. Solomon since they completely repaired my roof now it does not leak and everything was perfect More

by isermeno40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Solomon Bunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2021 -

Kunes Buick GMC of Greenfield responded

Thank you for leaving us this great review! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, Mike Evans - Service Director

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