Kunes Buick GMC of Greenfield - Service Center

Excellent I was met with polite questions and everything explained so I could understand. Also had good explanation when my car was ready (especially happy wit I was met with polite questions and everything explained so I could understand. Also had good explanation when my car was ready (especially happy with the car wash). More

John Paul Service reps extremely polite, informative, and thorough. Communicate well during repair making my sure customer is up to speed on repairs and downtime. thorough. Communicate well during repair making my sure customer is up to speed on repairs and downtime. More

Outstanding customer service and support I went in with what I thought was a small oil leak. It turned out to be a $4000 repair. I was not concerned I have an extended warranty. Well the in I went in with what I thought was a small oil leak. It turned out to be a $4000 repair. I was not concerned I have an extended warranty. Well the insurer did not want to pay the whole bill, because of the age of the car 13 years. The dealership assured me that this had never happened before. My service advisor Solomon Bunn said don't worry he would start pursuing a reason and a solution. Being unable to solve the issue himself, he got the service manager Mike Evans and several other people involved. They worked with the insurer and were able to resolve the issue and get the bill paid. In over 50 years of buying cars and having them repaired I have never had this level of concern for the customer shown to me. More

I was very satisfied with the service I received. I received courteous and prompt services. I also appreciated the explanation of my bill. I highly recommend this company received courteous and prompt services. I also appreciated the explanation of my bill. I highly recommend this company More

Excellent, friendly service. I asked that the tire pressure be checked and they said that was part of the routine oil change and fluid top off. Nothing was mentioned on my paperw I asked that the tire pressure be checked and they said that was part of the routine oil change and fluid top off. Nothing was mentioned on my paperwork afterward, even though all the other details were mentioned. Not sure if tire pressure was done. I will find out next time I'm in my car and I will check the pressure on my dash. More

Excellent Service The service professionals were competent and provided good customer service for my new vehicle maintenance service and oil change. They listened to me The service professionals were competent and provided good customer service for my new vehicle maintenance service and oil change. They listened to me fully before beginning the requested services. More

Frist oil change Had my first oil change and tire rotation done during my check in with the service advisor(Joe C.) he noticed a new recall issue for my vehicle, some Had my first oil change and tire rotation done during my check in with the service advisor(Joe C.) he noticed a new recall issue for my vehicle, some hardware update, said it shouldn't take long so I said go ahead and do it the whole process took a little over an hour to have everything completed. Very satisfied with the service. More

I failed emissions and they were helpful in helping me resolve the issues.. they were very Informative with explaining the problems and showed me other options that I had. My last review was in haste as I resolve the issues.. they were very Informative with explaining the problems and showed me other options that I had. My last review was in haste as I was not expecting the quote that I received. More

I've dealt with Buick since 1983. John Paul has consistently provided both excellent sales and service for me, just as Salentine had done for years before. consistently provided both excellent sales and service for me, just as Salentine had done for years before. More

Return Customer My most recent experience with your dealership was due to an accident I was recently involved. The insurance company asked if there was a repair shop My most recent experience with your dealership was due to an accident I was recently involved. The insurance company asked if there was a repair shop that I preferred to use, I told them John Paul GMC, it didn't surprise me to hear that John Paul was listed as one of their preferred vendors. The majority of my dealings relative to this visit were with Ed, the body shop manager and from his initial call to me, he was professional and straight to the point. He took care of all the arrangements with the rental car facility and made my experience smooth and easy from start to finish. The work that was performed on my vehicle was excellent and it looks better than it did when it bas new. Keep up the great work and thank you for exceeding my expectations as a customer! More