Kunes Buick GMC of Greenfield - Service Center

Everyone is so nice and very thorough when explaining what was done. I love going there. The waiting room is very comfortable and always fresh coffee. what was done. I love going there. The waiting room is very comfortable and always fresh coffee. More

The service writers are always nice and helpful. The parts department is just out of this world you alway have what I'm looking for r can get it the next day. parts department is just out of this world you alway have what I'm looking for r can get it the next day. More

Work was done on time with convenient pickup hours. Very smooth experience. I will be back in the future should I need service and repairs smooth experience. I will be back in the future should I need service and repairs More

Quality Service..If you can actually get an appointment The week day service hours are atrocious. For any normal working person, taking last appointments of the day for an oil change at 4:45 is unreasonable The week day service hours are atrocious. For any normal working person, taking last appointments of the day for an oil change at 4:45 is unreasonable. I tried for almost 6 weeks to get an appointment. On Saturdays, the appointments were either completely booked or smack dab in the middle of the day. Several times when I would call for an appointment I would be transferred to the service center voicemail and I wasn't even able to inquire about an appointment.So I would call back. One time I had to call back 4 times before the lady on the phone got the picture that nobody at the service center was answering. I would not consider this person very good at their job. Overall, the hassle of just trying to get one simple oil change appointment was pretty frustrating. I actually would not have bought my car here if I knew how awful this process would be. My advice for management is to consider a refresh of your business hours and to train the people who answer the phone to be more competent. Once I finally got an appointment the service was very good. I appreciate the car wash and fluid top off. More

oil change good work great service helpful excellent people willing to work with you in both new car service and pre owned because we have dealt with both good work great service helpful excellent people willing to work with you in both new car service and pre owned because we have dealt with both More

repair easy to get help and get the problem fixed. The check engine light was on. service was great. 25 word minimum too much. Great service sums it up! easy to get help and get the problem fixed. The check engine light was on. service was great. 25 word minimum too much. Great service sums it up! More

Dealership was great! Waiting room was comfortable, rest rooms clean and other staff very friendly. Coffee was monitored and replenished when low. Parrots were entertaining. rooms clean and other staff very friendly. Coffee was monitored and replenished when low. Parrots were entertaining. More

Prompt service for possible recall Received a notice there may be a recall on my vehicle due to excessive oil usage. Service department was quick to explain how the oil consumption is t Received a notice there may be a recall on my vehicle due to excessive oil usage. Service department was quick to explain how the oil consumption is to be monitored. Was able to get my vehicle in within 2 days, oil change was made within a reasonable time. Waiting room is very comfortable. More

Fantastic service from Sol in repairs! Chris was friendly and drove me to work. It was my first time here and I am a customer for life! and drove me to work. It was my first time here and I am a customer for life! More

Went there for a wiper problem that was purchased from parts dept.Went back replaced no problem.We also handled a open recall all in one visit.Great service. parts dept.Went back replaced no problem.We also handled a open recall all in one visit.Great service. More