Kunes Buick GMC of Greenfield - Service Center

Service Center-Routine maintenance Service center representative - JOE - was extremely helpful, met my needs relative to current health issue & request. Service was efficient, timely ( Service center representative - JOE - was extremely helpful, met my needs relative to current health issue & request. Service was efficient, timely (r/t appointment). and courteous. Joe extremely helpful, arranged for care delivery and return with minimal walking distance. Joe = "employee of day and month"! More

Great service! I had a problem with my vehicle and the service manager, Mike Evans,was extremely helpful in getting the problem fixed. He went out of his way to get I had a problem with my vehicle and the service manager, Mike Evans,was extremely helpful in getting the problem fixed. He went out of his way to get it taken care of in a timely manner More

Horrible experience I purchased a new car and then purchased the Zurich shield for it. After being delayed once I took my car in to have it applied to the exterior and in I purchased a new car and then purchased the Zurich shield for it. After being delayed once I took my car in to have it applied to the exterior and interior. When I picked up my car the inside was not done. It was still dirty and the out side was greasy and streaky. Also I’m not sure how they did it but there was a huge scratch or scuff on the top of my driver side mirror. I talked to my service rep Sol who was extremely rude and told me that it’s not their department or issue even though the service department is where I delivered the car and got the rental. They redid the Zurich shield 2 days later and buffed the scratch out. In all I had to miss about 7 hours of work dealing with issues or dropping cars off. If you do use them make sure you inspect everything they do. I also called their new car manager back after he left me a voicemail and I have yet to hear back days later. More

Finally an answer After visiting another dealership 3 times, my engine light is finally off. The service person took the time to listen to me and not make me feel stup After visiting another dealership 3 times, my engine light is finally off. The service person took the time to listen to me and not make me feel stupid. More

Customer Service Your service adviser Joe Carini is very customer service oriented and keeps customers aware of progress or any problems that come up He is a credit t Your service adviser Joe Carini is very customer service oriented and keeps customers aware of progress or any problems that come up He is a credit to your organization as are other advisers I have encountered over the years. Keep hiring good people. More

Park assist Didn’t try to fix something that wasn’t broke like some shops would have and I appreciate that. Your customers will always come back to a honest busin Didn’t try to fix something that wasn’t broke like some shops would have and I appreciate that. Your customers will always come back to a honest business. Great job! More

Oil change and tire rotation Service desk clerk was new and when I had a question she told me to ask another clerk instead doing it herself. I asked her also regarding the courtes Service desk clerk was new and when I had a question she told me to ask another clerk instead doing it herself. I asked her also regarding the courtesy driver and was told 15 minutes. Waited in the waiting area the 15 minutes and approached the cashier area. Asked about courtesy driver and was told it still would be an additional 20 minutes. During our conversation and mid sentence the phone rang. The clerk turn away from me without saying a thing and answered the phone. When she finished with her call she turned her attention back to me but at that time I needed to repeat everything again. The service itself on the vehicle was spot on. If this service center wasn’t so close to my home I would consider elsewhere. More

Love the customer service. They always take great care of me. I have never left unhappy. Also I love that they run my car through the wash after a service. They always take great care of me. I have never left unhappy. Also I love that they run my car through the wash after a service. More

Service Visit What can I say, every time I visit everything is great. The service team is always so friendly and efficient. This really means a lot to busy people. What can I say, every time I visit everything is great. The service team is always so friendly and efficient. This really means a lot to busy people., one less thing to worry about!! Thanks Solomon More

Great Service The service department is and always has been top notch. However, I have to say that Joe is the best. He made me feel like I was his only customer. The service department is and always has been top notch. However, I have to say that Joe is the best. He made me feel like I was his only customer. Friendly, caring, and best customer service I have Ever had. Thanks Joe and the whole John Paul GMC service department. More