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Kunes Buick GMC of Greenfield - Service Center

Greenfield, WI

4.4
2,054 Reviews

2,054 Reviews of Kunes Buick GMC of Greenfield - Service Center

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September 15, 2019

Awesome Service Team!! I will always take my Enclave to John Paul Buick. The team is professional. They explain what my SUV needs in terms that I understand. I trust them an More

by BluFab
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Buczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Evans
Sep 18, 2019 -

Kunes Buick GMC of Greenfield responded

Thank you for the positive review, and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Best regards, Mike Evans - Service Director

September 12, 2019

Super Service Was a Wonderful Experience! Thank you ! They took wonderful care of me and very friendly staff. Solomom is so nice and attentive. Would definitely re More

by Kmkastner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Solomon Bunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2019 -

Kunes Buick GMC of Greenfield responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team and we look forward to working with you again down the road. Best regards, Mike Evans - Service Director

September 10, 2019

Excellent service on a Saturday. I received excellent service on a Saturday when my car needed attention. I had my car back by early afternoon and all the service personnel that I dea More

by sjlo@att.net
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Solomon Bunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa Kaluzny
Sep 13, 2019 -

Kunes Buick GMC of Greenfield responded

Thank you for sharing your feedback! It’s delightful to know that we were able to provide you with an excellent service experience. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Best regards, Mike Evans - Service Director

September 08, 2019

Very great There staff is very nice and pleasant that's why we go to that dealership and I would recommend this dealership to friends and family More

by JAHESS85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dick Kaul
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Buczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2019 -

Kunes Buick GMC of Greenfield responded

We cannot thank you enough for your wonderful review of John Paul's Buick GMC and for your recommendation! It was a pleasure to assist you and please let us know when we can do so again! Best regards, Mike Evans - Service Director

September 06, 2019

Frustrating and long wait Spent an hour and a half in waiting room for tire rotation and oil change. The rotation wasn't even done because they say lug nuts swelled. I had to f More

by vinfoglia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steven Buczak
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2019 -

Kunes Buick GMC of Greenfield responded

Thank you for your feedback. Here at John Paul's Buick GMC, we pride ourselves in customer satisfaction, so it's very disappointing for me to hear about your recent experience with our staff. Please contact me at your earliest convenience so that we can discuss this issue in greater depth. I look forward to hearing from you soon. Best, Mike Evans - Service Director.

September 06, 2019

Friendly service center at John Paul’s Everyone in the service department was friendly and ready to help!! I was in and out for an oil change and tire rotation in about an hour More

by mpganske
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Buczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2019 -

Kunes Buick GMC of Greenfield responded

Thank you for the great review. Please come visit us if you need anything else, be it service or sales. Best regards, Mike Evans - Service Director

September 06, 2019

Great Service Thank you! Took my truck in for oil change & tire rotation. I waited in the waiting room. The Bird was kinda annoying, but not horrible. Service & peo More

by LLJUBIC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Carini
Sep 11, 2019 -

Kunes Buick GMC of Greenfield responded

Thank you for the feedback. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Best regards, Mike Evans - Service Director

September 04, 2019

Great service! I was able to get my truck in quickly for service. I really like the night drop box if you don’t have time to make it there during the day. Ready when More

by scottymo31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Solomon Bunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2019 -

Kunes Buick GMC of Greenfield responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. We look forward to working with you again! Best regards, Mike Evans - Service Director

September 04, 2019

Oil change An oil change should not take an hour and a half. I hate having to come and get my oil change here but feel obligated because I leased my car from her More

by ERIC_RUH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure
Sep 09, 2019 -

Kunes Buick GMC of Greenfield responded

I appreciate you reaching out to us. Please know your review is taken very seriously by myself and the team here at John Paul’s Buick GMC. We always strive to improve and give our customers top-notch service. I invite you to contact me at your earliest convenience so I can learn more and help resolve this situation together. I hope to hear from you soon. Best, Mike Evans - Service Director.

August 31, 2019

Unresolved issue We took the Terrain in to have a sensor replaced (under warranty) and within driving 100 miles the sensor it failing again-I will need to bring it bac More

by H-Zello
Recommend Dealer
No
Employees Worked With
Sep 05, 2019 -

Kunes Buick GMC of Greenfield responded

Thank you for sharing your thoughts and feedback with us. We strive to provide the gold standard of service for all of our customers. I’d very much like to learn more about your experience and work toward a solution with you. Please reach out to me directly at your earliest convenience. Best, Mike Evans - Service Director.

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