Kunes Buick GMC of Greenfield - Service Center

great service Very friendly and helpful service staff, always very helpful and courteous. Would highly recommend John Paul's service department. The waiting room Very friendly and helpful service staff, always very helpful and courteous. Would highly recommend John Paul's service department. The waiting room is entertaining too with the beautiful birds!! More

Not happy I have a feeling my wife was taken advantage of, but haven’t had a chance to talk with the service center about the invoice. Somehow they charged us I have a feeling my wife was taken advantage of, but haven’t had a chance to talk with the service center about the invoice. Somehow they charged us over $900 on labor to fix a power steering tube. Doing some research online, the entire fix should have only been a couple hundred dollars. Hopefully this can be cleared up as to why it required so much labor. Also there is no explanation on the invoice for number of hours or anything so I don’t even know what rate or amount of hours were charged. More

First oil change on new vehicle Great and quick service. Joe was very thorough and went through all the service check points as well as explained everything to me in a manner that w Great and quick service. Joe was very thorough and went through all the service check points as well as explained everything to me in a manner that was easy to understand. More

Oil change, tire rotation. Made an appointment, took me in on time. Sol, at the service desk wrote my work order promptly and explained the costs and time for service. Work was Made an appointment, took me in on time. Sol, at the service desk wrote my work order promptly and explained the costs and time for service. Work was finished as promised. Everyone was very accommodating and courteous! More

Radio Repair They did a great job fixing my radio problem. They were fast and friendly. They were able to answer all of my questions about my car. They did a great job fixing my radio problem. They were fast and friendly. They were able to answer all of my questions about my car. More

Oil change and tire rotation The appointment process was easy and they accommodated my schedule; the service was completed quickly and they offered a complimentary car wash. The The appointment process was easy and they accommodated my schedule; the service was completed quickly and they offered a complimentary car wash. The waiting area was comfortable. More

Unknowledgeable mechanics This was my 1st oil change on my Encore and rather than drive to Rockford (to the dealership I leased the Encore from) I came to John Paul. Within 4 This was my 1st oil change on my Encore and rather than drive to Rockford (to the dealership I leased the Encore from) I came to John Paul. Within 4 hours after leaving the John Paul dealership I received an e-mail from OnStar indicating my Encore had an emissions issue. The check engine light also came on. When I came back to the dealership on Mon. at 7:00 a.m. I explained my situation to the service advisor and he said he’d do his best to get things checked and corrected. I mentioned to him that I had to be at work by 7:30 a.m. and since this was a new job I did not have paid time off. Given the information I provided I had thought the service advisor, tech or mechanic would have checked the oil using the dip stick, saw the oil was low, noticed the dip stick appeared not to be correct, double-checked the dip stick against a manual and said ah let me get the correct dip stick. Instead, it seems as though someone started to pour oil into the oil filler hole until something appeared on the dip stick. At this point, I am told the oil was overfilled so now some oil had to be drained out. I wasted 2 hours of my time in the customer lounge waiting for my car - not at work where I should have been and not getting paid; as I have recently started a new job and do not have paid time off as of yet. Once everything was cleaned up the service advisor told me the factory had put in the wrong dipstick and since it did not seal properly that caused the emission warning and check engine light to come on. The incorrect oil dip stick was replaced with the correct dip stick and the check engine lite reset. I drove the car for 7 months with the wrong oil dip stick and never once did the check engine light come on nor did I get an email from On Star that I had an emission issue. Granted the factory may have put the wrong oil dip stick in the car, but don't your service technicians know what should be in a Buick? You are a Buick dealership! I have to believe it was the errors on your mechanics part that created the majority of my issues. More

Impala issues Even though my son's car is a Chevy Impala and not a Buick your team was able to 'fix' all the concerns and of course the normal oil change/tire rotat Even though my son's car is a Chevy Impala and not a Buick your team was able to 'fix' all the concerns and of course the normal oil change/tire rotation. Great job, thank you More

Always a great experience. Bought our 2012 Buick LaCrosse new from John Paul and have always taken it to John Paul for service. It was time for an oil change and tire rotation a Bought our 2012 Buick LaCrosse new from John Paul and have always taken it to John Paul for service. It was time for an oil change and tire rotation and although I could go to one of the “quick” change places for less money, I know several people who do that and it rarely ends well. The worker incentive seems to be speed and many times they cross thread the plug causing a leak or spill on the engine and not wipe it off. Solomon Bunn and Steven Buczak have always treated me well to ensure the best experience and outcome. More

excellent customer service and friendly staff Every time I am in need of car repair/service I would not go anywhere else. My concerns are taken seriously and the service is always excellent. Ste Every time I am in need of car repair/service I would not go anywhere else. My concerns are taken seriously and the service is always excellent. Steve and Solomon are knowledgeable and friendly and easy to work with, always providing explanations and updates. More