Kunes Buick GMC of Greenfield - Service Center

Very satisfied work was finished on time Happy with the service that’s why I keep coming back since it was only a oil change how much more can I say unless you want to send me a credit for th Happy with the service that’s why I keep coming back since it was only a oil change how much more can I say unless you want to send me a credit for the work done. More

Detailed and informative Quality service all around. Mr. Evans was detailed and informative. I left having a better understanding of the overall health of my vehicle while als Quality service all around. Mr. Evans was detailed and informative. I left having a better understanding of the overall health of my vehicle while also knowing what to expect at the next service. More

Among amazing work I really love they take me as soon as possible and help me get my car repair. It does look great! Thank you! Hope to see you guys soon. I really love they take me as soon as possible and help me get my car repair. It does look great! Thank you! Hope to see you guys soon. More

Lack of communication Made an appointment for 715 AM regarding an AC check since unit was not working. Told it would take 60-90 minutes for initial diagnostic and would re Made an appointment for 715 AM regarding an AC check since unit was not working. Told it would take 60-90 minutes for initial diagnostic and would recommend that they give me a shuttle ride home versus waiting there. Little did I know that this would place a priority 5 on my vehicle versus I higher priority if I waited there. After 2 hours of no feedback, I called and left a voice message for my service rep. After another 90 minute wait, I called again but asked for the service manager. Got his voice mail too (made me wonder if anyone was working). Hung up and called again - the individual answering upon hearing my situation, agreed to walk a note back for a response. A call back stated that they were still trying to diagnose issue, since it is probably a slow leak. If nothing shows by 2 PM, would recommend using vehicle and bring it back if something shows up in the next month or so. Around 220 PM, got a call from the shuttle driver, not the service rep, saying vehicle was down and he would be coming to pick me up. Summary - issue may not be resolved but overall communication experience was very poor. Seems service quality has been dropping. More

Not a good experience Came in to get my check engine light fixed, after paying almost 900 dollars I come to pick up my car and noticed that there was scratches on it and wh Came in to get my check engine light fixed, after paying almost 900 dollars I come to pick up my car and noticed that there was scratches on it and when I told them about it they started saying that it was from me and I’m trying to blame it on them, I got in to an argument with the employee 3 times about it and it also got loud and disrespectful. More

Very Easy and Pleasant Experience John Paul Buick made my service appointment easy. From the initial phone call to set up the appointment to walking out the door, everything went smoo John Paul Buick made my service appointment easy. From the initial phone call to set up the appointment to walking out the door, everything went smoothly. Thank you! More

Oil change review Called on Wednesday to see if I could drop off my car on Thursday morning for an oil change some time during the day while I was at work. The process Called on Wednesday to see if I could drop off my car on Thursday morning for an oil change some time during the day while I was at work. The process of getting to someone in the service department was not that smooth. Had to get asked a lot of questions before I was put through. Then ended up on hold for too long so I hung up and tried calling again only to have to go through all those questions. More

I took our vehicle in for an oil change. The staff was very kind and accommodating. They truely know what customer service means. I’ve gone there twice now fir service and will probably conti The staff was very kind and accommodating. They truely know what customer service means. I’ve gone there twice now fir service and will probably continue to do so. More

Troubleshoot I took the car back for an issue that I had 8 months ago and they were diligent and troubleshooting the issue. The end result was that they replaced I took the car back for an issue that I had 8 months ago and they were diligent and troubleshooting the issue. The end result was that they replaced a battery that they had put in At no charge. More

Screw on tire Joe was very kind and understanding to the situation it was close to closing and they were kind enough to put the donut tire on and order me a new ti Joe was very kind and understanding to the situation it was close to closing and they were kind enough to put the donut tire on and order me a new tire. More