Kunes Buick GMC of Greenfield - Service Center

You should have to pay me You charge for your time spent to not fix the issue. How about I invoice you for my time having to bring my car back and for the time I don’t have a v You charge for your time spent to not fix the issue. How about I invoice you for my time having to bring my car back and for the time I don’t have a vehicle. Did I mention trying to get to work? So far it cost me $1200 to have to bring it back. When it is fixed will you pay my fees for my time and inconvenience? I’m thinking at best you may offer an oil change, My response to that is why would I come back? More

All went well , from check in to checkout Called and made an appointment for my wife’s Jeep Cherokee, I ask the new person if non GM cars could get an oil change and rotation, she was not sure Called and made an appointment for my wife’s Jeep Cherokee, I ask the new person if non GM cars could get an oil change and rotation, she was not sure but promptly ask an associated and found out yes. Loaded my wife’s car into my GM profile and booked appointment. Sol as usual took care of everything from A-Z More

One stop shop I called for a routine oil change and the receptionist was exceptionally friendly and professional. She booked my appointment for the very next openin I called for a routine oil change and the receptionist was exceptionally friendly and professional. She booked my appointment for the very next opening. When I arrived the Manager (I believe his name is Mike) noticed I had a recall on my vehicle. Mike asked if I wanted them to get to it today, and it would possibly take 1.5 hours. I said Yes, he later came back and said there are parts they would have to order and it can’t be done today. He was very apologetic and even gave me a discount. I brought my car in the very next day for the recall. John (George) helped me and called approximately under two hours to tell me my car was ready. Talk about fast service. I was told 4 hours! I am very pleased about the overall service provided. Thank you! More

Quick service, very accommodating Everyone is always super nice. Shuttle service is always helpful and on time. Friendly drivers. Appointments are always very available which is very h Everyone is always super nice. Shuttle service is always helpful and on time. Friendly drivers. Appointments are always very available which is very helpful with my busy schedule. More

Always polite! John Paul is always a polite friendly group to work with. Service appointments are easy to set up and check in simple and straight forward. We have John Paul is always a polite friendly group to work with. Service appointments are easy to set up and check in simple and straight forward. We have used Night Drop Off too and they always call in the morning to let you know your car has been noticed in their lot and they are working on it. They always call too, to let you know what they found and how much it will cost. I followed my Salesman, Dick Kaul, from the Salentine Dealership after they closed, and John Paul has never disappointed me. More

No complaints! A pleasure doing business with John Paul Buick. Bought my Buick Encore with Lisa and she was very, very helpful as this was the first time I purchase A pleasure doing business with John Paul Buick. Bought my Buick Encore with Lisa and she was very, very helpful as this was the first time I purchased a car on my own. More

60k maintenance Everything was great. I bought another GM car 4 years ago solely so I could continue working with this service department. Very courteous and helpful. Everything was great. I bought another GM car 4 years ago solely so I could continue working with this service department. Very courteous and helpful. More

It's Important To Be Able To Trust People Sol and I have three decades of doing business together. When he came to Jon Paul from another dealership I inturn followed him because I know I can t Sol and I have three decades of doing business together. When he came to Jon Paul from another dealership I inturn followed him because I know I can trust him. I know he will deal fairly with me at all times. I like Jon Paul but I like more the quality people they employ!! More

Oil change I had no issues...Steve Buczak is always very pleasant and knowledgeable. I have been coming to this dealership since 1998 this is as long as Steve h I had no issues...Steve Buczak is always very pleasant and knowledgeable. I have been coming to this dealership since 1998 this is as long as Steve has been employed there. More

Out of town needed Help I was from of out town, car had locked up brakes had the car towed on a Sunday night call service on Monday morning talked to Joe Carini He was a Big I was from of out town, car had locked up brakes had the car towed on a Sunday night call service on Monday morning talked to Joe Carini He was a Big Help. I was 80 miles away back home and not knowing car status he review the car and updated me on the problem.He was able to have the parts and service the car so I could drive back 80 miles that Monday late afternoon and pickup the car. Being from out of town Joe took the time to work with me as if I was a customer of John Paul Brick that had done my service for years.THANKS JOE More