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Kunes Buick GMC of Greenfield - Service Center

Greenfield, WI

4.5
2,054 Reviews

2,054 Reviews of Kunes Buick GMC of Greenfield - Service Center

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February 03, 2023

Sol is ABSOLUTELY the best. He always is so congenial, efficient and totally upfront. Trust is what it's all about. Love the way I am treated by the entire staff. More

by robert.steffan1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Solomon Bunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph CariniĀ 
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2023 -

Kunes Buick GMC of Greenfield responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Joseph Carini - Service Director - jcarini@johnpaulsautomotive.com

February 03, 2023

I like the respect they have for their customer and looking to do more business with them in the future. If respect is professional in the service is great I look forward to more encounters with this d More

by terryrobertson958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
Feb 04, 2023 -

Kunes Buick GMC of Greenfield responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I am glad that our team made such a great impression on you. Sincerely, The Sales Management Team - John Paul's Buick GMC - (414) 545-7000

February 02, 2023

Service was quick and efficient! They diagnosed the problem right away and made sure I was constantly informed of progress and expected completion. More

by rmg27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Solomon Bunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Buczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph CariniĀ 
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2023 -

Kunes Buick GMC of Greenfield responded

Thank you for the kind words. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At John Paul's Buick GMC, we value our customers and we look forward to seeing you down the road. Sincerely, Joseph Carini - Service Director - jcarini@johnpaulsautomotive.com

February 01, 2023

Service department was very nice and returned phone calls in a timely manner. I was not pleased to find out they do not give loaner vehicles when they are waiting for parts. More

by AK2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Solomon Bunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Buczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph CariniĀ 
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2023 -

Kunes Buick GMC of Greenfield responded

Your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, The Sales Management Team - John Paul's Buick GMC - (414) 545-7000

January 31, 2023

Steve is the best in service, and so is Chris the gentleman driver. My car is aging and I am there often now. May have to get an updated Buick…and will always use your service. Thankyou More

by Frogy1973
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Walberts
4.0
This rating includes all reviews, with more weight given to recent reviews.
Digital Air Strike Support
5.0
This rating includes all reviews, with more weight given to recent reviews.
Solomon Bunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Buczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cherie Fitzpatrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edward Kosmatka
3.0
This rating includes all reviews, with more weight given to recent reviews.
DAS Admin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alicia Santiago
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph CariniĀ 
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2023 -

Kunes Buick GMC of Greenfield responded

Thank you for this great review! Steve is truly an exceptional employee and I appreciate him for giving you a great experience. Sincerely, Joseph Carini - Service Director - jcarini@johnpaulsautomotive.com

January 31, 2023

Everything was done in a timely manner. Everyone is friendly and helpful:) Nice job too! More

by JCZURAWIK2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Solomon Bunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Buczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph CariniĀ 
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2023 -

Kunes Buick GMC of Greenfield responded

First and foremost, thank you for stopping by to leave this incredible review. Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values and that our team assisted you in such a detailed and customized manner. Sincerely, Joseph Carini - Service Director - jcarini@johnpaulsautomotive.com

January 29, 2023

This is the 2nd time I received less than spectacular service. I was not impressed with the service agent and process. More

by SCOTT.MAGNUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Solomon Bunn
3.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Buczak
3.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph CariniĀ 
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2023 -

Kunes Buick GMC of Greenfield responded

Thank you for sharing your experience with us, Scott. I apologize for any delays or issues you may have encountered during your visit. I will be sure to address these concerns with our team to improve the quality of service we provide to all of our customers. Please contact me with any questions or concerns that you may have. Sincerely, Joseph Carini - Service Director - jcarini@johnpaulsautomotive.com

January 29, 2023

Always great to talk to and service has always been good. Shuttle service is a bonus! More

by tanyamg69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Solomon Bunn
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2023 -

Kunes Buick GMC of Greenfield responded

Thank you for leaving us your positive review. I am pleased to hear that you were satisfied with the shuttle we provided and the thorough service you received from us. If there's anything more that I can do, please come back and see me again. Take care! Sincerely, Joseph Carini - Service Director - jcarini@johnpaulsautomotive.com

January 29, 2023

Great service. For everything that I had done....it was really fast. Very professional. I had the oil changed and tires rotated. More

by PAWILLI1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Buczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2023 -

Kunes Buick GMC of Greenfield responded

Thank you so much for your review! I really appreciate your business and I am so happy that our team could provide great service to you and your vehicle. I look forward to seeing you again! Sincerely, Joseph Carini - Service Director - jcarini@johnpaulsautomotive.com

January 29, 2023

DURA is awesome! You pay dealer shop fees but worth knowing it will be fixed by a knowledgeable mechanic. More

by Nhitchcock
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Checkout lady is great!
Feb 01, 2023 -

Kunes Buick GMC of Greenfield responded

I appreciate your kind words about Dura. Thank you for choosing John Paul's Buick GMC for your vehicle needs. Sincerely, Joseph Carini - Service Director - jcarini@johnpaulsautomotive.com

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