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Kunes Chrysler Dodge Jeep Ram of Belvidere
Belvidere, IL
315 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 315 reviews
June 03, 2026
I dropped my Vehicle off early in the morning at my appointment time 7:30 with Nichole , after taking a day off of work to have your wonderful certificated technicians look at they check engine light a appointment time 7:30 with Nichole , after taking a day off of work to have your wonderful certificated technicians look at they check engine light and a transmission issue. I was told they had a compatible computer to hook up for a diagnostic to find the problems with my Fiat 500L. I was going to just sit there and wait for the my car but decided to not. I asked how long it would take to be looked at they said it should be mid afternoon they would call me will be done by then. I called at 1:30 because I had not heard anything from them. They called me back at 2pm to let me know they had not even looked at it and I could bring it back in on Tuesday when they reopened, to have them look at it, since they only have 3 certified technicians who are able to work in my fiat. If you have a Scheduled appointment for your car your car should be looked at, you make sure you have the car scheduled with your xxxxing technicians for that day to be looked at. I went and picked my car up and drove it back home and will not ever set foot on a Kunes dealership in my life. I will be letting my family and friends and who ever I can tell you not deal with you. More
by Panmacamo
Employees Worked With
Nichole
May 22, 2026
Casey and the Kunes team was very professional and the service was great. They were extremely good at keeping me updated on the progress whether it was good news or bad, which is very important when it is service was great. They were extremely good at keeping me updated on the progress whether it was good news or bad, which is very important when it is your vehicle on the line. I wish I lived closer than 50 miles away so they could be my main service location. More
by pivothouse
Employees Worked With
Casey
April 22, 2026
Am very disappointed with the Kunes Service Department. When I initially took my vehicle to them, and explained the problems, they immediately started talking “Tech Speak” trying to talk over my head. Th When I initially took my vehicle to them, and explained the problems, they immediately started talking “Tech Speak” trying to talk over my head. They has no idea I am an Engineer, and have almost 50 years as a Maintenance Manager and Technician in the automotive and aviation fields. When I returned their “Tech Speak” it quickly deescalated their attempt to confuse the situation (i.e. “baffle with xx”). The vehicle has only 11,000 miles on it, and is under warranty. They have no loaners available. I made an appointment to bring the vehicle in, only to be told they are “way backed up” and may not get to my car right away. Because of these things, and them thinking they had fixed it a couple times, I had to bring it back several times. They kept it over night a couple times, getting very little to nothing done the first day. They did replace a couple items, thinking they had fixed it, but to very little avail. I ended up bringing it into them half a dozen times total. Finally they tried to blame my battery for the problems. Since it was the only “Non-OEM” part in the car (I had Advance Auto replace the Mopar battery with a Die-hard AGM battery prior to deciding to bring the car into the Dealership for repair). The battery tested fine with the place I purchased it, but Kunes tried to charge me a couple hundred dollars (fully under new car warranty supposedly) claiming the battery was the problem (?!?) and outside warranty. Advance Auto was very accommodating, even though the battery tested 100%, I convinced them to give me a new one. To no surprise, the new battery changed nothing. I will say this Service Department use to be pretty good, they had a Service Manager named “Chad” back then. Apparently they lost Chad, and it appears their quality of service went with him. I ended up both going to a different Dealership Service Department in a neighboring town, and also communicating with Stellantis support through phone calls, to get a solution to the problem. Stay away from Kunes. I know I will not have anything to do with them again. More
by Disappointed
Employees Worked With
Johnny Garner
March 06, 2026
The salesman Ken Penson was great. They even gave me a truck to drive while they were getting mine ready. They also have a great service department. They even gave me a truck to drive while they were getting mine ready. They also have a great service department. More
by Brent THOMAS
Employees Worked With
Ken Penson, Johnny Garner
February 21, 2026
Sent truck to service on 2/16 , after 2 days was told it was coming to this service department, called Friday 2/20 , service said they would know something by the afternoon, I waited but no call back for a was coming to this service department, called Friday 2/20 , service said they would know something by the afternoon, I waited but no call back for a update . Called and was on hold 30 minutes to talk to someone for a update , was told no one could take my call , I asked for a loaner due to missing work for 4 days , service never called back about the loaner vehicle or update on the car . The guy earlier just said he had no clue what was wrong with it . My 3rd purchase here and I get treated this way is just awful and I don’t know if we will buy from any Kunes again . More
by maichamoreno
Employees Worked With
Alex
January 28, 2026
No issues with first oil change for 2025 Pacifica we purchased there. We didn’t have to wait long for an appointment or when the service was taking place. Comfortable waiting area. purchased there. We didn’t have to wait long for an appointment or when the service was taking place. Comfortable waiting area. More
by C&D Mallory
Employees Worked With
Aaron
