Kunes Chrysler Dodge Jeep Ram of Belvidere

Am very disappointed with the Kunes Service Department. When I initially took my vehicle to them, and explained the problems, they immediately started talking “Tech Speak” trying to talk over my head. Th When I initially took my vehicle to them, and explained the problems, they immediately started talking “Tech Speak” trying to talk over my head. They has no idea I am an Engineer, and have almost 50 years as a Maintenance Manager and Technician in the automotive and aviation fields. When I returned their “Tech Speak” it quickly deescalated their attempt to confuse the situation (i.e. “baffle with xx”). The vehicle has only 11,000 miles on it, and is under warranty. They have no loaners available. I made an appointment to bring the vehicle in, only to be told they are “way backed up” and may not get to my car right away. Because of these things, and them thinking they had fixed it a couple times, I had to bring it back several times. They kept it over night a couple times, getting very little to nothing done the first day. They did replace a couple items, thinking they had fixed it, but to very little avail. I ended up bringing it into them half a dozen times total. Finally they tried to blame my battery for the problems. Since it was the only “Non-OEM” part in the car (I had Advance Auto replace the Mopar battery with a Die-hard AGM battery prior to deciding to bring the car into the Dealership for repair). The battery tested fine with the place I purchased it, but Kunes tried to charge me a couple hundred dollars (fully under new car warranty supposedly) claiming the battery was the problem (?!?) and outside warranty. Advance Auto was very accommodating, even though the battery tested 100%, I convinced them to give me a new one. To no surprise, the new battery changed nothing. I will say this Service Department use to be pretty good, they had a Service Manager named “Chad” back then. Apparently they lost Chad, and it appears their quality of service went with him. I ended up both going to a different Dealership Service Department in a neighboring town, and also communicating with Stellantis support through phone calls, to get a solution to the problem. Stay away from Kunes. I know I will not have anything to do with them again. More

Good service only one problem takes to longer only for oil changes or probably it's for to much apoiments on the same time. oil changes or probably it's for to much apoiments on the same time. More

Friendly service and efficient do not have to wait long for my service to be done for my service to be done More

Joe Whalen is awesome! Easy process to get my oil change done and good service. Easy process to get my oil change done and good service. More

No issues with first oil change for 2025 Pacifica we purchased there. We didn’t have to wait long for an appointment or when the service was taking place. Comfortable waiting area. purchased there. We didn’t have to wait long for an appointment or when the service was taking place. Comfortable waiting area. More

The service department is wonderful and knowledgeable. Joe is always so kind and helpful. I recommend them highly! Joe is always so kind and helpful. I recommend them highly! More

Friendly, knowledgeable staff! A great value and respectful of my time!! Would highly recommend their services A great value and respectful of my time!! Would highly recommend their services More

Mi servicio cambió de aceite y rotación de llantas fue rápido y la atención perfecta por lo tanto mi recomendación es 10 de 10. rápido y la atención perfecta por lo tanto mi recomendación es 10 de 10. More

Would not recommend the service department here. Every other time there is an issue. Poor communication if your service writer is gone no one knows anything. Never loaner cars available. Shuttle dri Every other time there is an issue. Poor communication if your service writer is gone no one knows anything. Never loaner cars available. Shuttle driver is however awesome. More

Best service department I’ve ever been to, all the service writers are upfront and truthful never try to sell, they are all very, very professional and was really nice when you walk in they know you b service writers are upfront and truthful never try to sell, they are all very, very professional and was really nice when you walk in they know you by name. More