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Kunes Country Ford of Antioch - Service Center

4.4

58 Lifetime Service Reviews

104 Rte 173, Antioch, Illinois 60002

59 Reviews of Kunes Country Ford Stateline Superstore - Service Center

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September 11, 2018

"$1200 of unnecessary work; problem not solved."

- KnowALittle

I have brought vehicles for service for a long time. At the same time that a family member died, our car started heating & cooling simultaneously. We dropped off the car and keys, called the next morning and explained what the car was doing. A few hours later, we receive a call from the service person; again, i explained the car was heating and cooling at the same time. He told me the problem was under the hood, not the dash; for $1200, the problem would be corrected. He called again, saying the problem is in the dash, and it will cost another $500. I told him to put the car together; we would go 2 1/2 hours to the funeral without air conditioning. The $1200 worth of work did not correct the problem, nor was that work necessary. I took the car elsewhere, and in 2 hours, it was fixed for $445; it was the blend air motor all along. I did NOT need the evaporator for $1200.

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Recommend Dealer
No
Employees Worked With
Service employees
May 22, 2018

"Great Service Manager"

- OOCHIE1

I am completely satisfied with the service I received. Mike and his crew made sure the problem was corrected. Debbie always makes the experience more pleasureful. They both make me feel like a valued customer.

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Recommend Dealer
Yes
Employees Worked With
Mike LoCassio and Debbie (service)
May 28, 2018 -

Kunes Country Ford of Antioch responded

Hi Oochie1, thank you so much for your positive comments about Kunes Country Ford of Antioch! If you have any further questions, please give us a call. We're always happy to help!

May 09, 2018

"Done well"

- foosjeffrey

Went in for 3,000-5,000 oil change. Nice place, someone always checking on you, making sure your good. Like to talk to my Salesman Russell Coulter, down to earth. He always answers my calls or replies. What else do you need.

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Recommend Dealer
Yes
Employees Worked With
Russell Coulter
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Jamie Hendrickson, Jason Opahle
May 11, 2018 -

Kunes Country Ford of Antioch responded

Hi Foosjeffrey, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

May 09, 2018

"EXCELLENT Full Service "

- beegledoc

Our experiences have been universally great- always identify the problem and come up with a solution that WORKS. Went to bat for us with the warranty company, too. Highly recommended!

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Recommend Dealer
Yes
Employees Worked With
Shawn Moore, Tracy Peterson, Joseph Serpico
May 11, 2018 -

Kunes Country Ford of Antioch responded

Beegledoc, thank you for your kind review; we are happy to pass along your comments to the team here at Kunes Country Ford of Antioch! If you have any further questions, please give us a call. We're always happy to help!

May 09, 2018

"Service was good "

- simrow

Service was good and service people were helpful but sales people and management were not helpful and didn't seem to have customers in mind.

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Recommend Dealer
No
Employees Worked With
Jon Castleman
May 30, 2018 -

Kunes Country Ford of Antioch responded

Simrow, we really appreciate your feedback! If you're ever in need of more help, please let us know!

May 07, 2018

"service review"

- jbaxgsxr50

Extremely pleasant and prompt employees at Kunes service department. Attentive, patient, and insightful. Actually enjoy the maintenance appointments because of the staff in back working on my truck and any questions I might have. By far best customer service I deal with on a daily basis! Hats offs

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Recommend Dealer
Yes
Employees Worked With
Aaron Olson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : A diesel mechanic who went out of his way to ask me my preference on tire pressure and other details that normally wouldn't be brought up. I think his name was John
May 11, 2018 -

Kunes Country Ford of Antioch responded

Hi Jbaxgsxr50, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

May 06, 2018

"Just wanted an oil change...."

- lredfern

This is the 3rd vehicle I have purchased frome Kujes Country Ford of Antioch. As always I was treated with respect. It is always a pleasure doing business with the Kunes Team. They go way above and beyond. This is the second time that I went in for an oil change & left with a new car. I would recommend Kunes, and have to anyone.

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Recommend Dealer
Yes
Employees Worked With
Mark Rosenbush
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Jon Castleman, Jason Opahle
May 09, 2018 -

Kunes Country Ford of Antioch responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!

May 04, 2018

"Does not keep his promises Tracy Peterson"

- tool1010

Does not keep his promises Tracy Peterson I bought a 2017 ford explore six months ago and Tracy Peterson said I would have a keyless entry on the door are yet to find it or have it what can you guys do for me sincerely John Krensis

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Recommend Dealer
No
Employees Worked With
Tracy Peterson
May 25, 2018 -

Kunes Country Ford of Antioch responded

Tool1010, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to have a better understanding about your experience. Please reach out to us at 847-395-3900 at your earliest convenience and we will do our best to resolve this with you.

May 03, 2018

"Oil Change and first check up"

- mbclakegeneva

Very convenient and thorough service provided by Kunes! They even cleaned my floor mats! It is a good service department to match a good sales department.

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Recommend Dealer
Yes
Employees Worked With
Jon Kunes
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Don't know the name of the service technician
May 09, 2018 -

Kunes Country Ford of Antioch responded

Hi Mbclakegeneva, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

May 03, 2018

"Great quick service, Nice people"

- jon.castleman

Great people to do business with, Service is fast and friendly, cant wait for the new building to get done. The popcorn and balloons are a nice touch for the family visit.

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Recommend Dealer
Yes
Employees Worked With
Ken Cavenough, Jon Castleman
May 09, 2018 -

Kunes Country Ford of Antioch responded

Jon.castleman, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Kunes Country Ford of Antioch. If you have any further questions, please give us a call. We're always happy to help!

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