I have brought vehicles for service for a long time. At the same time that a family member died, our car started heating & cooling simultaneously. We dropped off the car and keys, called the next morning and explained what the car was doing. A few hours later, we receive a call from the service person; again, i explained the car was heating and cooling at the same time. He told me the problem was under the hood, not the dash; for $1200, the problem would be corrected. He called again, saying the problem is in the dash, and it will cost another $500. I told him to put the car together; we would go 2 1/2 hours to the funeral without air conditioning. The $1200 worth of work did not correct the problem, nor was that work necessary. I took the car elsewhere, and in 2 hours, it was fixed for $445; it was the blend air motor all along. I did NOT need the evaporator for $1200.