LA Auto Exchange - Montebello

I called just before closing the night before to ensure they had the car. Asked the person to double check, he supposedly went out on the lot and physically checked. He assured it me it was on the lot and they had the car. Asked the person to double check, he supposedly went out on the lot and physically checked. He assured it me it was on the lot and still for sale. Got a follow up call from a sales person assuring me the car was on the lot and for sale. Showed up first thing the next morning, and they did not have the car. I looked online and it had suddenly been taken down. The sales person began questioning whether I was sure I asked about the right car, and did I know who I spoke to, and did I want to look at other cars they had for sale. Bait and switch tactics. I've seen lots of other cars listed well below market price from this lot during my search. One wonders if it is a "get them in the door, pretend that car has been sold, then sell them a different car at a higher price" approach. AVOID AT ALL COSTS. More

Great customer services I would recommended coming here they are very helpful and friendly with the process they are very helpful and friendly with the process More

Lupe was great I inquired on a particular vehicle he Lupe was great I inquired on a particular vehicle he answered all of my questions and sent photos i requested. I traveled from Hanford California 93 Lupe was great I inquired on a particular vehicle he answered all of my questions and sent photos i requested. I traveled from Hanford California 93230 to Montebello California to purchase the vehicle. He greeted myself and my passengers quickly and wrapped up my sale professionally. I would recommend this dealership to friends family and co-workers. In the future i will buy another vehicle from LA AUTO EXCHANGE. More

Cristian was professional and provided excellent customer service. It was honestly the best car buying experience I've had and I've purchased several vehicle over the years. Would highly recommend for anyone service. It was honestly the best car buying experience I've had and I've purchased several vehicle over the years. Would highly recommend for anyone in the market looking to buy. More

I bought my first car today and Herminio made it as painless as possible. He helped me out two days in a row and was extremely helpful and veryyy patient considering how Indecisive I can be. He was suc painless as possible. He helped me out two days in a row and was extremely helpful and veryyy patient considering how Indecisive I can be. He was such a down to earth salesperson, my mom and I felt so comfortable and felt like we were in good hands. More

Herman was great through the whole process. He answered all of my questions and was very transparent while we were traversing through the paperwork at the end. all of my questions and was very transparent while we were traversing through the paperwork at the end. More

Great service awesome energy and had a great experience. Finally was able to have a car under my name and it got to be a beautiful one. Finally was able to have a car under my name and it got to be a beautiful one. More

Great service! Herminio was extremely helpful and explained everything in detail to help understand the contract. Car felt like brand new, one of the best experiences ever buying a car. explained everything in detail to help understand the contract. Car felt like brand new, one of the best experiences ever buying a car. More

Thanks la auto exchange & Christian you guys where very helpful thank you guys I appreciate everything you guys did for me today, this spot will work you and anything you guys need I for sure going back a helpful thank you guys I appreciate everything you guys did for me today, this spot will work you and anything you guys need I for sure going back again for another car More

I worked with the sales representative Cristian he was amazing, professional, honest and kept his word. He never pushed me to get the car but he was very informative and responded quick. He gave me a grea amazing, professional, honest and kept his word. He never pushed me to get the car but he was very informative and responded quick. He gave me a great a price and great car I love my new car. He made sure he fixed everything on the car to the upholstery and cleaned the car immaculate with no more dog hairs. He fixed the alignment and went above and beyond and fixed the windshield and had the car delivered to my home himself. He made the process smooth and explained it step by step. I would definitely recommend this dealer and especially Christian to family and friends. I received the car 2 days before Christmas and it was a great Christmas gift to myself thank you Cristian and LA Auto Exchange for quality cars and your service. More