Lou Bachrodt Auto Mall

This dealer will not deliver on any promises they make. The service department runs like a failed business despite the large amount of brand new cars that swarm into the service department everyday, all d The service department runs like a failed business despite the large amount of brand new cars that swarm into the service department everyday, all day. Before buying a new Chevy just sit in the waiting room for 1 hour and you will see all models of their cars all stay constantly broken. When you have an issue with their service department and ask for a manager- they will not page one for you. More

The wife and I had an excellent experience with Sam and are very pleased with our new Buick. are very pleased with our new Buick. More

I went to Lou Bachrodt to buy a vehicle for my granddaughter. I received excellent service and attention from Nate and the management team. They understand the customers need and will do everythi granddaughter. I received excellent service and attention from Nate and the management team. They understand the customers need and will do everything in their power to assist. I appreciated that my granddaughter and I felt comfortable negotiating with Nate. He was very profesional and inspired trust. A month after, my son went and also bought a vehicle from Lou Bachrodt and received the same excellent service. Lou Bachrodt is a dealership to trust and buy from. More

Needed help with my license plate cover. Mr. Krieger was extremely helpful and fast with service. Would definitely recommend. Also, every time I come to the dealership, I'm always greeted an Mr. Krieger was extremely helpful and fast with service. Would definitely recommend. Also, every time I come to the dealership, I'm always greeted and get help answering any questions I have. More

First time at this dealership. Went here looking for a car for one of our teenagers. Tyson was our salesperson. He was very nice, respectful, no pressure, laid back, and friendly. Went here looking for a car for one of our teenagers. Tyson was our salesperson. He was very nice, respectful, no pressure, laid back, and friendly. He was awesome and I'd give him 5 stars. Trying to negotiate with the sales manager was frustrating to say the least. I was a cash buyer and granted, it wasn't an expensive car, he would not budget one dollar on the price. Top that off with nearly $400 of doc fees! The doc fees were a quarter of what the car cost. We didn't have to pay taxes, title, or license since we were in Rockford. So $400 seems really steep especially when there was ZERO negotiations on the car price. Then off to the business office with the business manager who had no personality what so ever. I even tried to joke and have friendly talk but he was cold as ice. Took 5 minutes to do the paperwork but that 5 minutes cost me $400. Seems like a poor exchange. When I went to pay, all I had was $100 bills. He got a little irritated and said he couldn't make change. WHAT? So I had to pay the "balance" with my debit card. So the doc fee seemed excessive for 5 minutes of work for a very unfriendly business manager who couldn't make change. Tyson the salesman was great! After that it felt like a rip off. If you go here, see Tyson but beware of the expensive doc fees and the business manager who has the personality of a corpse. I don't expect dealership people to be my new bff's, but a little negotiation and friendly personality goes a long way with me. More

Barb was amazing! she helped me with my car purchase, she was very knowledgeable very helpful and understanding to what I was looking for. She definitely knows her stu she helped me with my car purchase, she was very knowledgeable very helpful and understanding to what I was looking for. She definitely knows her stuff I would highly recommend her. I definitely will be back for sure. More