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Lou Bachrodt Auto Mall

Rockford, IL

Overview
Employees
Reviews
4.3
2,249 Reviews
Since opening our doors, Lou Bachrodt Chevrolet has stayed true to our commitment to providing quality products and services to all of our customers. Conveniently located in Rockford, IL., we help customers from Janesville to the suburbs and everywhere in between. We'll do our best to ensure our showroom hosts a variety of cars, trucks, minivans, and SUVs in many different shapes, sizes, and prices. We not only have an amazing selection of brand-new cars but an impressive selection of pre-owned vehicles that are just as fantastic. Here at Lou Bachrodt Chevrolet, we pride ourselves on being one of the best Chevy dealers in Illinois!
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7070 CHERRYVALE N BLVD

Rockford, IL

61112

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Showing 2,249 reviews

April 14, 2026

Brand new car---two weeks later it already has the check engine light on . When I went into the service department they could not help me. My contract was incorrect. I had to contact the finance dept mys More

by mleaf7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jeremiah Moore-wonderful salesman!
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April 04, 2026

Great Job Adam Dokken ! This was the second vehicle bought in a year at dealership.. More

by GOLANDAVE57
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Dokken
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Ferrille
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 06, 2026 -

Lou Bachrodt Auto Mall responded

Thank you for the great review. We’re glad to hear Adam took great care of you again. It means a lot that you’ve chosen us for a second vehicle in such a short time. We truly appreciate your continued support and look forward to helping you again in the future. Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

April 04, 2026

Was very pleased with the way we were treated. Patrixk Morris was very friendly and knowledgeable. Was a good experience More

by TWARNING56
Recommend Dealer
Yes
Employees Worked With
Adam Dokken
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Egan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Ferrille
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Morris
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Apr 06, 2026 -

Lou Bachrodt Auto Mall responded

Thank you for the great review. We’re glad to hear you were pleased with how you were treated and that Patrick provided a friendly and knowledgeable experience. We appreciate your support and look forward to helping you again. Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

April 03, 2026

Been a customer for a long time and bought a few cars from them friendly and fasr More

by andreaallen1018
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike
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Apr 06, 2026 -

Lou Bachrodt Auto Mall responded

Thank you for the great review. We truly appreciate your continued loyalty over the years and are glad to hear you’ve had friendly and fast experiences with us. It means a lot that you’ve chosen us for multiple vehicles, and we look forward to helping you again in the future. Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

April 02, 2026

I had my truck serviced and it was easy to get an appointment and the service rep Joshua was very helpful More

by beebop2591
Recommend Dealer
Yes
Employees Worked With
Joshua in service
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Apr 06, 2026 -

Lou Bachrodt Auto Mall responded

Thank you for the great review. We’re glad to hear scheduling was easy and that Joshua took great care of you. We appreciate your support and look forward to helping you again. Sincerely, Chris Miranda, Service Director chris.miranda@bachrodt.com

April 02, 2026

I have 2 Volkswagens. A 2015 & a 2017. Both are in excellent condition thanks to the technicians and especially Chelsea. Thanks Chelsea for taking such great care of my ca More

by skzoe
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chelsea
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Apr 06, 2026 -

Lou Bachrodt Auto Mall responded

Thank you for the great review. We’re glad to hear your vehicles are being well taken care of and staying in excellent condition. It’s great to know Chelsea has made such a positive impact on your experience. We truly appreciate your continued trust in us and look forward to helping you again. Sincerely, Chris Miranda, Service Director chris.miranda@bachrodt.com

April 01, 2026

Mike Fair is doing an excellent job giving me confidence in the diagnosis and any needed repair. That was not always the case at this dealership, so I welcome his professionalism and knowledge. More

by dhoppe59
Recommend Dealer
Yes
Employees Worked With
Mike Fair, Ron Harris
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Apr 01, 2026 -

Lou Bachrodt Auto Mall responded

Thank you for the great review. We’re glad to hear Mike Fair has given you confidence in the diagnosis and repairs. It’s great to know his professionalism and knowledge made a positive difference in your experience. We truly appreciate your feedback and your continued trust in us. Chris Miranda, Service Director chris.miranda@bachrodt.com

March 30, 2026

Chelsea is a the best person i have ever dealt with at any service department.....thank you! More

by dail_51
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Don't remember it was 2017
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Apr 01, 2026 -

Lou Bachrodt Auto Mall responded

Thank you for the great review. We’re glad to hear Chelsea made such a strong impression and took great care of you. We truly appreciate your kind words and look forward to helping you again. Chris Miranda, Service Director chris.miranda@bachrodt.com

March 23, 2026

We are definitely satisfied with the customer service and great deals they have !thank you! More

by ladriana1985
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Al Luna
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 01, 2026 -

Lou Bachrodt Auto Mall responded

Thank you for the great review. We’re glad to hear you were satisfied with the customer service and the deals. We truly appreciate your support and look forward to helping you again in the future. Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

March 20, 2026

The service advisor was knowledgeable and helped with a recall that I wasn’t aware of. Friendly and service was quick. More

by bstaley4654
Recommend Dealer
Yes
Employees Worked With
Tiffany
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Mar 20, 2026 -

Lou Bachrodt Auto Mall responded

Thank you for the great review! We’re glad to hear your service advisor was knowledgeable and able to catch that recall for you. It’s great to know everything was handled quickly and in a friendly manner. We appreciate you choosing us and look forward to helping you again. Chris Miranda, Service Director chris.miranda@bachrodt.com

Apr 01, 2026 -

Lou Bachrodt Auto Mall responded

Thank you for the great review. We’re glad to hear your service advisor was knowledgeable and able to catch that recall for you. It’s great to know everything was handled quickly and in a friendly manner. We appreciate you choosing us and look forward to helping you again. Sincerely, Chris Miranda, Service Director chris.miranda@bachrodt.com

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