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Lou Bachrodt Auto Mall
Rockford, IL
2,277 Reviews
Since opening our doors, Lou Bachrodt Chevrolet has stayed true to our commitment to providing quality products and services to all of our customers. Conveniently located in Rockford, IL., we help customers from Janesville to the suburbs and everywhere in between. We'll do our best to ensure our showroom hosts a variety of cars, trucks, minivans, and SUVs in many different shapes, sizes, and prices. We not only have an amazing selection of brand-new cars but an impressive selection of pre-owned vehicles that are just as fantastic. Here at Lou Bachrodt Chevrolet, we pride ourselves on being one of the best Chevy dealers in Illinois!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 2,277 reviews
July 05, 2026
They do a very good job on my vehicles over the years to why I would recommend anyone 100% to them and also to why I’ve been with them for over 15 years now why I would recommend anyone 100% to them and also to why I’ve been with them for over 15 years now More
by mrrwep@gmail.com
Verified CustomerEmployees Worked With
Mike
July 05, 2026
In for service. Service admin person was good, but the actual service was a nightmare. Waited one and a half hours to get key FOB replaced. Then once I got home, I r Service admin person was good, but the actual service was a nightmare. Waited one and a half hours to get key FOB replaced. Then once I got home, I realized that the key FOB I received was the wrong one. It was missing remote start which my old unit had. This should have been simply obvious by looking at the remote since there is an additional button. I also mentioned that this was the only reason I was getting a new one since the vehicle was a 2009. I was charged over $600 dollars for (2) remote FOBS. Ridiculous! But since I'm being held over a barrel, I decided to complete the transaction. Once home and discovered that the key FOB was the wrong one, I contacted Mr Herman. He ordered the correct key FOB and it took over one week to receive. I came back in and sat another 1.5 hours to get the correct key FOB. All was at no additional charge but should have been since the crew up was not my fault. The 3 hours and $600 dollars was way too long, since my time is worth something, and way to expensive. I will never go back to Lou Bacrodt service. I will go to another local GM/Chevy dealer. I will not purchase a new or used vehicle from them because the service is so bad. More
by Bad Service
Employees Worked With
Herman
July 02, 2026
This was a much better experience this time around. They have improved service wise as well as product They have improved service wise as well as product More
by jfausett_22
Employees Worked With
June 30, 2026
Enjoyed working with Joel. Very thorough in explainig all options availzble. Pleasant experience. Made entire process seamless Very thorough in explainig all options availzble. Pleasant experience. Made entire process seamless More
by JLWLA33
June 29, 2026
We recently purchased a 2026 Buick Envista at Lou Bachrodt Auto Mall. This has been one, (of possibly two?), new car purchases that I can honestly say was a pleasurable experience from beginning to e Bachrodt Auto Mall. This has been one, (of possibly two?), new car purchases that I can honestly say was a pleasurable experience from beginning to end! From the people to the product all top notch. More
by 55maclark
Employees Worked With
Other Employees :
Prosper Rubino
June 26, 2026
Awesome customer service and professionalism. Chelsea is so helpful and cares about her customers. It was great seeing Barb. Chelsea is so helpful and cares about her customers. It was great seeing Barb. More
by kathydepper
June 25, 2026
Outstanding service, care, professionalism and concern for my situation of a flat tire requiring Road Assistance to dealership. Service Manager Mike Fair and sales consultants, Lionel Vil and Jeremiah Mo for my situation of a flat tire requiring Road Assistance to dealership. Service Manager Mike Fair and sales consultants, Lionel Vil and Jeremiah Moore were outstanding in assisting me at a difficult time, 60 miles from home. I will definitely recommend any BMW owners or potential customers to Bachrodt dealership. More
by johnsondavid0816
Employees Worked With
Mike Fair, Lionel Vil, Jeremiah Moore
June 24, 2026
Service is always timely and well done. .CJ has always been very helpful with me service needs. The technicians always do great work .CJ has always been very helpful with me service needs. The technicians always do great work More
by tjdurkee
Employees Worked With
I brought my truck in for service and the survey you send went to a sales visit on its own
