LaFontaine Buick GMC of Ann Arbor

VERY PLEASED Jason Law was very patient with me I took a lot of Jason's time the day I purxchased my car I give Jason Law the highest rating thank you Jason Jason Law was very patient with me I took a lot of Jason's time the day I purxchased my car I give Jason Law the highest rating thank you Jason More

Horrible Customer Service, Lie after Lie!! My whole story starts with me wanting a second car. I applied online through lending tree, which sent me to a lender. This lender gave me a slew of My whole story starts with me wanting a second car. I applied online through lending tree, which sent me to a lender. This lender gave me a slew of vehicles to choose from through many dealerships. I found the car I wanted at LaFontaine of Ann Arbor. After that car "would not work" I finally settled on one that "would work". Then about a week later, my girlfriends car broke down. So I attempted to find a car for her. The finance person (who is not longer there, and actually was a big help) said we needed to add her to the loan. So she has little to no credit, but an awesome job that pays very well. Finally one Saturday I had to go there as I could not get a response from anyone for over a week. After being there for over two hours and providing them with all the documents I had already given them TWICE I still left with no car. TWO weeks now went buy and we were good to go. The new salesperson overnighted the paperwork to my girlfriend who lives in another state. The sales price of the car was considerably more than what was listen on the internet. I was told that it was GAP insurance (which I do not need or want), and an "Acquisition fee", however we were NOT leasing the car. Moreover the interest rate was astoundingly high. I know from being a car salesman years ago if they get you on a higher interest rate, they get kickbacks, commission and the like from the finance company. The same day the paperwork was overnighted, the salesman said that he had another bank that wanted to do the loan, but only with my girlfriend. Mind you she already had the paperwork for this bank ready to sign, title and all. This new bank approved her alone, and just needed some documents. A whole week and a half goes buy with this new bank requesting more documents than if you purchase a home and that is now just to get her "qualified". Mind you we are going on WEEK SIX attempting to purchase this car. Then when my girlfriend asks why the car is so much more than online, the salesman says "The banks determine the price of the car not us". And "The internet price is the best possible price, but not the real price." Finally I said enough is enough and we found another dealership who got her approved the same day at an interest rate that was 15% LESS than what LaFontaine wanted and with less money down and this all happened in ONE DAY! Stay away from this dealership at all costs!! More

Jason Law at Lafontaine Ann Arbor Went to Lafontaine yesterday after a bad experience at a Ford dealership right down the street. Jason came out and greeted me right away and was frien Went to Lafontaine yesterday after a bad experience at a Ford dealership right down the street. Jason came out and greeted me right away and was friendly and informational. No hassle at all and great to work with. Eased any tensions of buying/leasing a new car and great to work with. Drove away in a new Sierra and I hope in 2.5-3 years from now he is still there. Go see Jason Law at Lafontaine for your GM/Buick Needs. Thanks again to Jason, Tim and Jim More

Fantastic Service/Salesman My family were in need of a car, I did some searching and came across La Fontaine "The Family Deal" I meet with Robert Bell, and let me say what a gu My family were in need of a car, I did some searching and came across La Fontaine "The Family Deal" I meet with Robert Bell, and let me say what a guy, very pleasant and all smiles. Even my two daughters felt very much at ease. Mr. Bell and Mr. Dan Hammett worked very hard to get me the best service, and of course the best deal. I've been blessed to be in the hands of both Mr. bell and Mr. Hammett. Jason Law was kind enough to offer myself and Daughter Bottled Water and let me use his computer desk. If you need a car and your credit is low as mine has been then these are the guys for. Mr. Robert Bell and Mr. Hammett thank you both. C. Berlanga and family More

A Terrific Salesperson Jason was a wonderful salesmen to work with. I went to Lafontaine to purchase a used car. He showed me only three cars before I found the one I wante Jason was a wonderful salesmen to work with. I went to Lafontaine to purchase a used car. He showed me only three cars before I found the one I wanted. He was very helpful and answered all our questions. He was polite, courteous, and very patient. He personally saw to any problems I had with the car and was willing to help on anything in the future. I would highly recommend him and the Lafontaine dealership to anyone looking for a car. More

LaFontaine has great service. I've always received great service at Lafontaine. I make an appointment and they always take care of me in a prompt and friendly manner. I've always received great service at Lafontaine. I make an appointment and they always take care of me in a prompt and friendly manner. More

Awesome Salesmen As a first time buyer this was an awesome experience!! Jason Law was a great help in selecting a very nice, reliable car as well as an affordable deal As a first time buyer this was an awesome experience!! Jason Law was a great help in selecting a very nice, reliable car as well as an affordable deal. He laid out a few options and followed up precisely giving me reasonable time to choose the perfect car/deal. I am greatly satisfied with my car selection and would recommend anyone to shop at Lafontaine Ann Arbor dealership. More

Excellent Customer Service I was looking to lease a new Buick Verano and was in contact with my local dealership. After seeing a Lafontaine dealership commercial I decided to lo I was looking to lease a new Buick Verano and was in contact with my local dealership. After seeing a Lafontaine dealership commercial I decided to look up their website. I contacted them and they were very helpful and friendly. They went out of their way to keep me informed and were very patient. There were no surprises and they stood by their word. I decided based on the superior customer service I received that it was worth the 40 minute drive to lease the new Buick Verano from them instead of staying local. I am VERY pleased with my new vehicle and will highly recommend them to others. More

Great Service / Good Prices I was very pleased with the service we received. Jason Law was quite courteous and respectful and was very prompt on answering any phone messages we l I was very pleased with the service we received. Jason Law was quite courteous and respectful and was very prompt on answering any phone messages we left. Unfortunately the dealerships in the Bay City and Saginaw area are not willing to give as good of a deal on a used vehicle. It was well worth the almost 2 hour drive. I would refer my friends and family and I would return to LaFontaine in the future! More

Best dealership all around in my 50 years of driving!! The sales staff especially our salesman Eric Butler is attentive, courteous, works like the dickens to get what you want and need. The follow up is The sales staff especially our salesman Eric Butler is attentive, courteous, works like the dickens to get what you want and need. The follow up is phenomenal. Their service manager Craig is right on target about your needs and making sure you are not inconvenienced. Every call from the beginning to the last has never gone unanswered, delayed or unattended-which is the norm for other Dealerships and business's nowadays. Thank You Lafontaine for your genuine, perfect business standards. Barbara Mary A. More