LaFontaine Buick GMC of Ann Arbor

Drove over 60 miles ater viewing car on internet. Was exactly as described on CARS.com and Salesman Jason Law. Daughter extremely happy. Would definitely buy again,from both Jason and La Fontaine exactly as described on CARS.com and Salesman Jason Law. Daughter extremely happy. Would definitely buy again,from both Jason and La Fontaine More

This was the most professional and least stressful car buying experience ever. We knew exactly what vehicle we wanted and contacted Jason Law to proceed with test driving, etc. From the first point of co buying experience ever. We knew exactly what vehicle we wanted and contacted Jason Law to proceed with test driving, etc. From the first point of contact to the follow up after purchase, Jason has been exceptional. He was organized, knowledgeable, professional and kind throughout the whole process. In addition to Jason being exceptional, we had an excellent experience in the Finance area with Don Warr. Don went out of his way to process our paperwork quickly and honestly. Our positive experience with these gentlemen at LaFontaine Ann Arbor will definitely keep us coming back to purchase vehicles for our personal and company needs. ~Aug 2013 More

Went to this dealer to purchase a new 2013 Buick Verano. Jason was our sales guy and was always happy to help us. He explained the car's features to us because he wanted to be sure exactly what we were buyi Jason was our sales guy and was always happy to help us. He explained the car's features to us because he wanted to be sure exactly what we were buying. He is a very friendly guy and wasn't too aggressive in selling us the car--you could tell he wanted the sale, but still gave us our personal space and decisionmaking time (not all the dealers we visited did this), which I appreciated. In one instance we arrived at the dealership when he was out for lunch, but was more than happy to help us when he got back; he didn't seem bothered at all by our timing. The dealership as a whole was also excellent. The cars were kept in excellent shape and the staff there were professional but very friendly at the same time; and if you want free bottles of water, they'll offer them to you each visit! LaFontaine is a big, trustworthy company. Would recommend. More

I had been looking online for a used Jeep Cherokee for about 3 weeks. I went to all the websites and found a great 2002 Grand Cherokee at Lafontaine Buick GMC on Jackson Rd in ann Arbor. It was reasonably about 3 weeks. I went to all the websites and found a great 2002 Grand Cherokee at Lafontaine Buick GMC on Jackson Rd in ann Arbor. It was reasonably priced and with the low mileage was a car I wanted. They did their inspection (it had only been in the dealers possession for a few days) and found it needed some front end work. After putting brakes all around, new ball joints and tie rods and a fresh set of tires I took it for a test drive to my mechanic. After his OK I decided to buy the Jeep. After comparing price, mileage, condition of the car and how it drove we came to a price that looked good to me so I bought it. Jason was very good, keeping in touch while the Jeep was prepped and worked on, and honored the price we agreed on even though they spent a good deal of money for repairs and could have gotten at least 1000 - 1500 dollars more for the Jeep. Thanks Jason and Lafontaine. I got the family deal. More

Very smoot transaction. Paperwork done in advance, fair price given for my trade in, friendly staff and great Internet pricing all made this a great transaction and great place to buy a car from! price given for my trade in, friendly staff and great Internet pricing all made this a great transaction and great place to buy a car from! More

Thank you Jason!! With only a phone call, you tracked down my dream vehicle, a red Cadillac SRX, and had it brought to the dealership. We put down a deposit by phone and we drove away in 3 days! I love m down my dream vehicle, a red Cadillac SRX, and had it brought to the dealership. We put down a deposit by phone and we drove away in 3 days! I love my ride and thank you again for making it happen! P. Getz More

Earlier this year around march 2012 the engine light came on in my 2008 buick enclave so I took my auto to at that time Mack buick, they told me the car needed 3 new timing chains. The car was still under wa on in my 2008 buick enclave so I took my auto to at that time Mack buick, they told me the car needed 3 new timing chains. The car was still under warranty so I consentented for them to do the work after I received the car back I noticed a unfamiliar winning noise when in low accelaration around 2000 RPM so I assumed some new parts needed to be broken in,but after a number of weeks the sound was still there I thought to take the car back in. after checking it I was told they could not reproduce the problem. Taking the car back the problem was still there. I noticed the problem appeared when the engine was warm.So latter I took the car back in. At this time the dealer had changed to LaFontain. So I went on a test ride with the service personell and was able to point out the noise with their acknowledgment. So I left the car with them, It was kept A good solid month. finally I was called to pick the car up with no real promise that the problem was solved. After picking the car up and taking I-94 east to Ypsilanti before I got to state st. the noise to my disappointment was still there. I called the next day to let them know, speaking to Derek Schema. He acknoledged they were doing all they could do, even bringing in a engineer from GM. Yet the annoying noise was not solved. Some time later my engine light came on agian so I took it to the dealer again,the light problem was solved I was told that they thought they could solve the noise problem. So I left the car to be fixed,the car was again kept a good solid month. I received the car early november 2012 the next day I drove the car to ST.Louis MO.to A church convention,the car did wel but after I arrived their I noticed the noise 3 or 4 times. I would say the car is 85 percent fixed to this day. 12/10/2012 I was charged $297.56 for 1 replacement headlamp bulb,part only.Latter I took the bad bulb to a auto parts store, and was told they had the same part for $99.99. I fill had. More

I visited this dealership during the past summer to drive a recreational vehicle that happened to be for sale, unusual as it was for a car dealership to have this type of an item. Although I didn't buy the a recreational vehicle that happened to be for sale, unusual as it was for a car dealership to have this type of an item. Although I didn't buy the RV, I knew I would return when the time came for a car purchase/lease because of the treatment I received from Josh on my first visit. I returned to the dealership this past weekend to work with Josh on a new car, either a purchase or a lease. I knew right away that he had a clear understanding of my needs/my wants/my price range. He explored all options within these parameters, never trying to take me beyond what I knew would work for me. We explored many options and settled on the perfect vehicle for me in every way. Along with this, I received a very fair price for my trade-in vehicle. I spent a large portion of the day on this lease, due to the fact that I wanted to leave the dealership that day with a new car, which I did. During this time, not only Josh but Bill and Emmanuel also reached out to me throughout the day to make sure I was comfortable, had everything I needed and just chatted with me to help pass the time when they had the opportunity while my car was being prepped. My complete experience was positive in every way. I can't emphasize enough how aware they were of my particular car needs and their efforts to meet those needs. I look forward to having my new car serviced at LaFontaine and also to making future purchases there. More

I could not be happier with the experience my wife and I had with Efram at Lafontaine GMC in Ann Arbor. We were looking for a larger car due to our growing family, and when our current vehicle was involved had with Efram at Lafontaine GMC in Ann Arbor. We were looking for a larger car due to our growing family, and when our current vehicle was involved in an accident, we knew it was time. As soon as we pulled into the dealership we received a warm welcome. From there, the leasing process was flawless. We had visited several dealerships before going to Lafontaine and trying to lease a car with a 2 year old in tow was begining to be a chore. Efram was quick and knowledgeable and worked out a wonderful lease deal for us. They even took our old car off of our hands, which had major body damage, and gave us a fair trade in price. We have had our 2012 GMC Acadia for 6 months now and it's a wonderful vehicle. We have taken it on many trips and it has performed up to the task every time. Once this lease is over, I'm sure our next lease will be with Lafontaine GMC again. I hate haggling, being talked down to, also when the salesman acts as if I have nothing else to do that day. Thankfully Efram did none of these things. I highly recomend him, along with the entire staff at this dealership. More

Josh was great! I usually leave a car dealership feeling like I've been slimed! Not this time! Everyone I came in contact with was friendly and helpful. Loved the car I chose and loved the price! Will s like I've been slimed! Not this time! Everyone I came in contact with was friendly and helpful. Loved the car I chose and loved the price! Will send my family and friends here! More