LaFontaine Buick GMC of Ann Arbor

Awful experience and POOR service I recently took my vehicle into LaFontaine in Ann Arbor for a routine oil change and noticed a palm size dent on the hood that looked to be from someo I recently took my vehicle into LaFontaine in Ann Arbor for a routine oil change and noticed a palm size dent on the hood that looked to be from someone pushing the hood down. I had my vehicle inspected by a LaFontaine dealership the week before as I am turning in my lease and want to be prepared for any damage I may have to pay for so I know this dent did not exist prior to the oil change. Accidents happens and I'm an understanding person but after multiple calls and messages to Derek in the service department with nothing in return I have lost ALL respect for this dealership! I've now taken this to the corporate level and am trying to resolve the issue that way. I've had multiple sources call multiple times, have even sent e-mails and Derek always seems to be "on lunch" or "not answering pages". If you're looking to do business with LaFontaine I recommend going to the location on Highland Rd in Milford or to the location in Dexter. More

Very Awesome Service Robert Bell was very excellent. He helped us get the car we needed. Between Angels of Hope's Steve and Robert, we were able to drive our new HHR home Robert Bell was very excellent. He helped us get the car we needed. Between Angels of Hope's Steve and Robert, we were able to drive our new HHR home the same day. Car was clean and sharp. Service was excellent. The drive to Ann Arbor from Flat Rock was well worth it, and will do it again for our next car. More

Beyond My expectation I recently had a terrible experience with another dealership. I knew my credit was not the best but I received some information in the mail from the d I recently had a terrible experience with another dealership. I knew my credit was not the best but I received some information in the mail from the dealership and decided to give it one last shot. To my surprise Robert was very personable and extremely helpful. He understood my family's need and didn't push anything on us just to get over and make extra money like some other sales people might do. Robert was great to work with and got us exactly what we truly needed and I appreciated that. I love the car I purchased and I am excited to send friends to work with him when they need a new car! More

Very happy! Not only I happy with my new car , but the whole experience was painless. Robert and Dan were very pleasant to deal with and made me feel welcome and Not only I happy with my new car , but the whole experience was painless. Robert and Dan were very pleasant to deal with and made me feel welcome and at ease. Thank you! More

Patrick is Great Patrick is a wonderful, knowledgeable, courteous, and very good sales person. He did everything correctly and I have complete confidence is his abili Patrick is a wonderful, knowledgeable, courteous, and very good sales person. He did everything correctly and I have complete confidence is his ability. I would recommend him to friends and relatives when they are looking for an honest and courteous salesman. He delivered a product from LaFontaine and GM to me with the best service available. More

thanks! i worked with patrick wallington he helped me find my dream car just the right sized car for me. he helped me find all the phone numbers i needed for i worked with patrick wallington he helped me find my dream car just the right sized car for me. he helped me find all the phone numbers i needed for on star and sirius xm radio subscriptions. he gave excellent and highly efficient expertise service. More

Most Wonderful!! For someone that has "bruised" credit, this was a wonderful, welcoming experience. Robert B and Dan H were friendly, knowledgeable and funny!. They li For someone that has "bruised" credit, this was a wonderful, welcoming experience. Robert B and Dan H were friendly, knowledgeable and funny!. They listened to what we wanted in a vehicle, even down to the color and was able to get what we needed and in our price range. We will be back when we replace our older vehicle. More

Great dealer! Excellent attention! They listened to me and we could get to a good deal. I felt welcomed and they made possible for me to get a car that I really wan Excellent attention! They listened to me and we could get to a good deal. I felt welcomed and they made possible for me to get a car that I really wanted More

VERY PLEASED Jason Law was very patient with me I took a lot of Jason's time the day I purxchased my car I give Jason Law the highest rating thank you Jason Jason Law was very patient with me I took a lot of Jason's time the day I purxchased my car I give Jason Law the highest rating thank you Jason More

Horrible Customer Service, Lie after Lie!! My whole story starts with me wanting a second car. I applied online through lending tree, which sent me to a lender. This lender gave me a slew of My whole story starts with me wanting a second car. I applied online through lending tree, which sent me to a lender. This lender gave me a slew of vehicles to choose from through many dealerships. I found the car I wanted at LaFontaine of Ann Arbor. After that car "would not work" I finally settled on one that "would work". Then about a week later, my girlfriends car broke down. So I attempted to find a car for her. The finance person (who is not longer there, and actually was a big help) said we needed to add her to the loan. So she has little to no credit, but an awesome job that pays very well. Finally one Saturday I had to go there as I could not get a response from anyone for over a week. After being there for over two hours and providing them with all the documents I had already given them TWICE I still left with no car. TWO weeks now went buy and we were good to go. The new salesperson overnighted the paperwork to my girlfriend who lives in another state. The sales price of the car was considerably more than what was listen on the internet. I was told that it was GAP insurance (which I do not need or want), and an "Acquisition fee", however we were NOT leasing the car. Moreover the interest rate was astoundingly high. I know from being a car salesman years ago if they get you on a higher interest rate, they get kickbacks, commission and the like from the finance company. The same day the paperwork was overnighted, the salesman said that he had another bank that wanted to do the loan, but only with my girlfriend. Mind you she already had the paperwork for this bank ready to sign, title and all. This new bank approved her alone, and just needed some documents. A whole week and a half goes buy with this new bank requesting more documents than if you purchase a home and that is now just to get her "qualified". Mind you we are going on WEEK SIX attempting to purchase this car. Then when my girlfriend asks why the car is so much more than online, the salesman says "The banks determine the price of the car not us". And "The internet price is the best possible price, but not the real price." Finally I said enough is enough and we found another dealership who got her approved the same day at an interest rate that was 15% LESS than what LaFontaine wanted and with less money down and this all happened in ONE DAY! Stay away from this dealership at all costs!! More