LaFontaine Buick GMC of Ann Arbor

GMC lease went flawlessly. Just as expected. All items discussed were met in the final price and delivery. Quick and friendly service was provided. The only problem was that their waiting room wa All items discussed were met in the final price and delivery. Quick and friendly service was provided. The only problem was that their waiting room was out of coffee! But the donuts were great! More

Brakes Ended up being a lot more than brakes, costlier than expected, and took longer than promised. I've been going to this dealer almost exclusively, but Ended up being a lot more than brakes, costlier than expected, and took longer than promised. I've been going to this dealer almost exclusively, but will now shop around more first. More

Loving the Customer Service I've had 2 customer service experience so far this year at LaFontaine of Ann Arbor and must say I am totally hooked. I've been able to get convenient I've had 2 customer service experience so far this year at LaFontaine of Ann Arbor and must say I am totally hooked. I've been able to get convenient and last minute scheduling of service appointments. The service provided on my vehicle was top notch, very informational and very timely. The customer waiting area is very relaxing as well. Definitely this location of LaFontaine family has gained a loyal customer and fan. More

New Vehicle Lease Associate Dave Bozak was knowledgeable, professional, and listened to me. I'm extremely happy with the friendly service, speed, and ease I experienced Associate Dave Bozak was knowledgeable, professional, and listened to me. I'm extremely happy with the friendly service, speed, and ease I experienced during my new lease process. More

Oil change, tire rotation, and recall item. Called and made appointment for service. Service rep was helpful when I arrived . Service was quick and the service rep followed up with me and escort Called and made appointment for service. Service rep was helpful when I arrived . Service was quick and the service rep followed up with me and escorted me to my car. More

GMC Sierra Torgue Convertor replacement/#1 Detail Service 2012 GMC Sierra was in for replacement of Trogue Convertor (2nd time). Seth and his team were very courteous, the loaner renta (GMC Acadia)l was appr 2012 GMC Sierra was in for replacement of Trogue Convertor (2nd time). Seth and his team were very courteous, the loaner renta (GMC Acadia)l was appropriate for my needs and allowed the repair work to be done in a timely yet complete manner. The only concern, which I did not bring up as it was noticed later, was I requested a #1 Detail service on the truck. I noticed upon arriving home that the back bumper was not washed, the windows were not cleaned, and the top of the truck bed cover was only washed where someones hands could reach so the whole middle section was still very soiled. More

Professional, fast, and high-quality service. Service was excellent, and the employees are friendly and helpful. The rider, I cannot remember his name, but was very courtesy and on time. I will de Service was excellent, and the employees are friendly and helpful. The rider, I cannot remember his name, but was very courtesy and on time. I will definitely go again for the next maintanence. More

Extremely Easy Process In my very first dealing with Don Pennington at LaFontaine, I was extremely impressed with how quick and easy the process of leasing my new car was. D In my very first dealing with Don Pennington at LaFontaine, I was extremely impressed with how quick and easy the process of leasing my new car was. Don was very informative and was able to beat my current deal. He answered all of my questions and gave me information before I even had to ask. I would recommend Don to all of my family and friends! More

Dishonorable Recall I noticed on DealerRater that there was a recall for the 2008 Buick Enclave wiper linkage. I contacted my dealer, set up an appointment for them to ch I noticed on DealerRater that there was a recall for the 2008 Buick Enclave wiper linkage. I contacted my dealer, set up an appointment for them to check out why my wipers were inoperable and they told me that they would not honor the recall because it had been closed in 2008...WoW! All recalls no matter the date should be reviewed and dealt with to keep a reliable relationship between service and customers. More

Very pleasant Great service, they took a lot of stress off my shoulders when purchasing a vehicle. Also felt like they care about others. I will tell my friends and Great service, they took a lot of stress off my shoulders when purchasing a vehicle. Also felt like they care about others. I will tell my friends and family More