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LaFontaine Buick GMC of Ann Arbor

Ann Arbor, MI

4.8
831 Reviews
LaFontaine Buick GMC Ann Arbor is one of over 50 dealerships operated by the prestigious LaFontaine Automotive Group. In 1980, Michael and Maureen Fontaine saw an opportunity to build an incredible family legacy and positively impact their community when they opened their first dealership in Dearborn. The couple was determined to redefine the traditional dealership experience and offer customers and their employees something unique—a personalized experience defined by integrity, passion, and respect.
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500 Auto Mall Drive

Ann Arbor, MI

48103

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Showing 831 reviews

September 01, 2015

Best car buying experience! Patient, non pushy, educated staff at LaFontaine Ann Arbor Buick GMC. What a breath of fresh air - no stress sale - They went above and beyond any ot More

by Paula17
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leavy Morgan, Paul Jordan
Sep 01, 2015 -

LaFontaine Buick GMC of Ann Arbor responded

Hello Paula! Beyond happy to hear that we exceeded your expectations and gave you the best car buying experience. From the no-stress sale to finding the exact vehicle you wanted and the price you wanted. I will be sure to pass along your wonderful review to the entire team. Thank you for taking the time to let us know how your experience went. Welcome to the family. - Shelbi P.

August 31, 2015

Wonderful Experience LaFontaine has a great customer experience. I recently had my oil changed, tires rotated, and windshield crack filled and all in just over 1 hour. T More

by afietz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth Croucher
Aug 31, 2015 -

LaFontaine Buick GMC of Ann Arbor responded

Hi! Nothing is better to hear than you would highly recommend us and our service team! I have already passed along your review to the entire team, letting them know how satisfied you were with your visit! We look forward to seeing you again. - Shelbi P.

August 31, 2015

i will only buy from Lafontaine Ann Arbor I am extremely pleased with the outstanding customer service provided by Cory Craver and the entire sales staff. My wife was very happy with how quick More

by mkaiser10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory Craver
Aug 31, 2015 -

LaFontaine Buick GMC of Ann Arbor responded

Hi! Pleased to hear that you and your wife were very happy with how quickly you were able to sign for your new Buick! I have already passed along your wonderful message to Corey and the entire team. Welcome to the family and enjoy your new LaCrosse! We can't wait to see you next time. - Shelbi P.

August 30, 2015

trim replacement They ordered the parts required. Called to set install appointment when parts arrived. Install parts in 30 minutes. In and out in my requested time More

by Captain
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth Croucher
Aug 31, 2015 -

LaFontaine Buick GMC of Ann Arbor responded

Hello! Great to know that your service visit was done in your requested time frame and that you were quickly in and out! Nothing better than that! Thank you for taking the time to leave a review - we enjoy hearing about your experience. - Shelbi P.

August 29, 2015

Great Experience. My wife and I really enjoyed working with Maggie on getting the right vehicle for our family. So much so that we traveled up from Toledo to finally ma More

by Kadams______
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Dawson, Maggie Ward
Aug 31, 2015 -

LaFontaine Buick GMC of Ann Arbor responded

Hi! We can't believe you drove from Toledo to get your perfect vehicle from Maggie! I did pass along your message about the paperwork so I can make our management team aware. We are very sorry for the inconvenience and time it took. Enjoy your new ride and welcome to the family! - Shelbi P.

August 18, 2015

Oil Change for Verano I set up my appointment online a few days in advance. I got to the dealership and was approached by Craig instantly. He brought my car in, showed me t More

by mmelvin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Rumberger
Aug 19, 2015 -

LaFontaine Buick GMC of Ann Arbor responded

Hi! We are so glad that we were able to exceed your expectations on your first visit - making you want to come back for your future service needs! I will be sure to pass along your wonderful review to Craig and the entire service team. Thank you for taking the time to leave us such a nice review. We enjoy hearing what you have to say. Can't wait to see you again. - Shelbi P.

August 13, 2015

Quick oil change and tire rotation. This was the quickest oil change and tire rotation that I have ever received there. I was only able to finish one cup of coffee and two cookies. More

by Bill75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Rumberger
Aug 17, 2015 -

LaFontaine Buick GMC of Ann Arbor responded

Hi Bill! We are glad that your service visit was timely, only allowing your to have a couple of cookies :) I will be sure to pass along your message to our service team. Come see us again soon! - Shelbi P.

August 11, 2015

Oil Change for Enclave I called to set up an appointement and was able to drop my car off the night before and they performed the work and had it done for me the next day! More

by nglennie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth Croucher
Aug 11, 2015 -

LaFontaine Buick GMC of Ann Arbor responded

Hi! Glad that you were able to get in for an oil change quickly and had your vehicle done in a timely manner. I will be sure to pass along your message to the entire service team! Can't wait to see you next time! - Shelbi P.

August 10, 2015

GMC lease went flawlessly. Just as expected. All items discussed were met in the final price and delivery. Quick and friendly service was provided. The only problem was that their waiting room wa More

by Arnie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Bozak
Aug 11, 2015 -

LaFontaine Buick GMC of Ann Arbor responded

Hi Arnie! We are so glad that the leasing of your new GMC was flawless! We are sorry that we were out of coffee though! I will make sure to let the appropriate people know so we won't run out again. Thank you for taking the time to leave us such a great review. We enjoy hearing what you have to say. Welcome to the family! - Shelbi P.

August 10, 2015

Brakes Ended up being a lot more than brakes, costlier than expected, and took longer than promised. I've been going to this dealer almost exclusively, but More

by EricG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth Croucher
Aug 11, 2015 -

LaFontaine Buick GMC of Ann Arbor responded

Hello Eric. We are very sorry for the inconvenience with your service visit. That is not acceptable. We would never want you shopping around first before deciding to come to us. I have passed along your message to the appropriate people to make them aware of this situation. Thank you for letting us know how your experience went. We appreciate it. - Shelbi P.

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