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LaFontaine Buick GMC of Ann Arbor

Ann Arbor, MI

4.6
163 Reviews
LaFontaine Buick GMC Ann Arbor is one of over 50 dealerships operated by the prestigious LaFontaine Automotive Group. In 1980, Michael and Maureen Fontaine saw an opportunity to build an incredible family legacy and positively impact their community when they opened their first dealership in Dearborn. The couple was determined to redefine the traditional dealership experience and offer customers and their employees something unique—a personalized experience defined by integrity, passion, and respect.
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500 Auto Mall Drive

Ann Arbor, MI

48103

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Showing 163 reviews

March 30, 2016

Bad news review Oil change the tires where not checked. The car still smells like burnt oil and the pressure drops 1 percent per day. My car never did this before. More

by Badservice1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nick Yarber, John Millard
March 24, 2016

Putting in the time Due to some difficulties this sale process stretched across several days, Lou was awesome and showed great patience while working with us to get our s More

by Wyvernfall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lou Freese
Mar 29, 2016 -

LaFontaine Buick GMC of Ann Arbor responded

Hello: Thank you for sharing your experience and writing a great review. -Stefan K.

March 24, 2016

Always wonderful and pleasant! Sevice employees are always so curteous and helpful. Always quality service. Clean, comfortable waiting area. Always recommend this dealership. Tha More

by Michelle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Hall
Mar 29, 2016 -

LaFontaine Buick GMC of Ann Arbor responded

Michelle: Thank you for the great review. I will be sure to pass this along to the entire team. -Stefan K.

March 16, 2016

Excellent Experience This is the 5th vehicle I have purchased/leased from LaFontaine and my sales consultant Dave Bozak. He was very accommodating with all the issues More

by Jay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Bozak, Maggie Ward
Mar 18, 2016 -

LaFontaine Buick GMC of Ann Arbor responded

Jay: We are so glad to hear about your great experience. I will be sure to pass along your message to the entire team. We look forward to seeing you next time. -Stefan K.

March 15, 2016

good service Craig was great in the service but andy in service wad being pushy on stuff i did not need done and he did not really answer my question on the li More

by dj022804
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brent Brown, Craig Rumberger
March 14, 2016

Great Experience. We scheduled an appointment and were greeted as soon as we walked in the door. Shopping for a Terrain but left with a 2016 Acadia at a great price th More

by Mary
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brent Brown, Jim Dawson, Damon Mehrjoo
Mar 18, 2016 -

LaFontaine Buick GMC of Ann Arbor responded

Thank you so much for the 5 Star rating. We are so glad to hear you had a great experience. -Stefan K.

March 07, 2016

After the sale Need to give a shout out to my sales rep Leavy Morgan who took the time to get to know me and discovered that we were both veterans. Along with a ple More

by dukeofdexter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leavy Morgan
Mar 08, 2016 -

LaFontaine Buick GMC of Ann Arbor responded

Hello Jim: Thanks for taking the time for leaving a review about your experience with Leavy. We are happy to hear that he was able to give you a suggestion that resulted in you saving money on insurance. Thank you for your service and welcome to the Family! -Stefan K.

February 28, 2016

Exceptional Care Any car dealership can offer an oil change, tire rotation or inspection. However, it is exceptional customer service that makes you return to LaFontai More

by Chieflearner06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elizabeth in service, Craig Rumberger, Andrew Hall
Feb 29, 2016 -

LaFontaine Buick GMC of Ann Arbor responded

Hi Michael! We are so happy to hear that your service experience was exceptional. I have already passed along your message to Andrew, Craig, and Elizabeth, letting them know how satisfied you are! We look forward to seeing you next time. - Shelbi P.

February 26, 2016

Used Cars Sales Department I had a very pleasant sales experience when dealing with Matt Jury at LaFontaine. I sold my 2010 Acadia to LaFontaine and he took point in the negoti More

by Kb
Recommend Dealer
Yes
Employees Worked With
Matt Jury
Feb 26, 2016 -

LaFontaine Buick GMC of Ann Arbor responded

Hello! We are so happy to hear that the whole experience of trading in your Acadia to purchase a new vehicle went very smoothly with Matt Jury. I will be sure to pass along your message to him and the entire team. Welcome to the family! We look forward to seeing you next time!- Shelbi P.

February 12, 2016

What a SUPRIZE! Walked in with worry and walked out fearless. Dave was so professional and dedicated to my needs. He made that worry disappear with helping me find th More

by 4 Coleman's
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
David Bozak, Jim Dawson
Feb 12, 2016 -

LaFontaine Buick GMC of Ann Arbor responded

Hello! What a great review about Dave and Jim! We are so happy to hear you love your new Buick. I will be sure to pass along your message to them and the entire team. Welcome to the family! We look forward to seeing you again soon. - Shelbi P.

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