LaFontaine Buick GMC of Ann Arbor - Service Center

I don't appreciate how you always try to up-sale. I took the car in for an oil change and you called and said the car could use break work - the car, purchased from you, only has 18K miles on it. Now I took the car in for an oil change and you called and said the car could use break work - the car, purchased from you, only has 18K miles on it. Now, what's peculiar about all of this is that I received a follow-up letter from you that said the car needed Engine work. Make up your mind, what does it need? If it needs anything other than what I brought it in for. Also, the scheduling process was a nightmare, if you pick a standard service, but you want to add something else (like windshield wipers), then provide an opportunity to do so. Lastly, I tried to schedule online, couldn't add an additional service, then called. The person I spoke to called me and put me on the schedule. Then someone else called me back to say the person that put me on the schedule made a mistake. Not a good customer service experience at all from start to finish! More

I have had the great pleasure of buying 2 cars from this dealership and have wonderful service to my vehicles as well. Dave Hunt in Sales and Dave Yanko in Service - fabulous. dealership and have wonderful service to my vehicles as well. Dave Hunt in Sales and Dave Yanko in Service - fabulous. More

Excellent service on my truck. Staff was professional and very knowledgeable. It was a great experience overall. Staff was professional and very knowledgeable. It was a great experience overall. More

The device was excellent. Everything was taken care of quickly, efficiently and easily. Thank you. Everything was taken care of quickly, efficiently and easily. Thank you. More

Adam and TJ always greet me with a smile. Kind and courteous are the best way to describe the service counter. If they don’t know the answers they go the extra step to find them. Very apprec Kind and courteous are the best way to describe the service counter. If they don’t know the answers they go the extra step to find them. Very appreciative to these guys. More

They did an excellent job and on time. Also kept me informed throughout the process. Also kept me informed throughout the process. More

Have had many bad experiences with other dealerships. Lafontaine in Ann Arbor has the best service depth I have ever used. Fast and did exactly what they said they would do Lafontaine in Ann Arbor has the best service depth I have ever used. Fast and did exactly what they said they would do More

The employees at this dealership were very helpful and made my visit smooth and easy. I would definitely recommend this place! made my visit smooth and easy. I would definitely recommend this place! More

I really like the video for the multipoint inspection. Everyone was very helpful and happy to see me. Keep up the GREAT work! Everyone was very helpful and happy to see me. Keep up the GREAT work! More

Great services. Nice waiting area. Clean waiting area. Staffs are nice. Awesome Great thank you Nice waiting area. Clean waiting area. Staffs are nice. Awesome Great thank you More