LaFontaine Buick GMC of Ann Arbor - Service Center

Experience was good. The only feedback I would have is the requirement to integrate your promotion with the service center checkout. I scheduled the appointment from a pr The only feedback I would have is the requirement to integrate your promotion with the service center checkout. I scheduled the appointment from a promotional email that said I would get a 15% discount if I did the servicing before 31st July (which I did). No discount was applied to my final total. I was a bit disappointed as it looked like it was just a advertisement to get me into the service center. More

Upon entering the dealership, I was greeted warmly and directed to the service desk. I received a video regarding inspection of my car while waiting. I was very well pleased with the service and will retu directed to the service desk. I received a video regarding inspection of my car while waiting. I was very well pleased with the service and will return there again. More

Got an oil change everything went well nothing else to say. It went well.nothing else to say say. It went well.nothing else to say More

Please do not publish this review: Adam Blackwell was excellent in accomplishing my key fob programming in 45 min while I waited. Unfortunately, the programming interfered with my memory seat feature, r excellent in accomplishing my key fob programming in 45 min while I waited. Unfortunately, the programming interfered with my memory seat feature, requiring me to set another future appointment . More

I have done several very expensive engine/transmission related inspections and repairs at this dealer. Many parts have been replaced and it appears they keep discovering “new” problems. Recently they agai related inspections and repairs at this dealer. Many parts have been replaced and it appears they keep discovering “new” problems. Recently they again charged $200 for an inspection and told me that my GMC Yukon’s engine needed to be replaced, with a quote for $19,000. My Yukon has only 77000 miles on it and is maintained well by the same dealer with expensive oil change on schedule. They are ripping me off, and let alone the so many trips I had to go there, the time wasted, and missing days to my office. Also think twice when considering GMC. They have serious engine and transmission problems for their trucks and suvs they make. You could have to make major repairs right after warranty - trash! More

We love the on line updates and video as they work on the truck, amazing customer service and timely repairs. Best experience and we have owned several other vehicles. truck, amazing customer service and timely repairs. Best experience and we have owned several other vehicles. More

I appreciate them getting me in for brake service where I didn't need to wait all day to have my vehicle returned to me. didn't need to wait all day to have my vehicle returned to me. More

Dave was awesome he was very polite and told me exactly what was wrong with my car and gave me a loaner immediately because he didn't think it was safe for me to drive my car with a transmission fluid leak what was wrong with my car and gave me a loaner immediately because he didn't think it was safe for me to drive my car with a transmission fluid leak. I love how they give me a video inspection of my car and gave a very detailed explanation of my car. Their customer lounge is beautiful and very well kept. I recommend anyone to LaFontaine. More