LaFontaine Cadillac Buick GMC

From sales to service everything I've experienced there has been done in a very fast, smooth and professional process! has been done in a very fast, smooth and professional process! More

Overall not a Bad dealer. Love out sales person, and my service rep. Even with that, our service experience is never up to par. On basics, it should not take 2-2.5 hours to Love out sales person, and my service rep. Even with that, our service experience is never up to par. On basics, it should not take 2-2.5 hours to get an oil change. It used to be an hour of less, now its close to 2 hours every time, and this last time was 2 and half hours. When I ask about, it's some excuse about being put to the back of the line because someone in front of me decided to get tires after they arrived. Either do the oil change, or tell me to go somewhere else. Also, when scheduling for something more than an oil change, the default choice is to leave it there and wait to be called. Possession is 9/10th the law as a rule, which means if I say I want to wait, things progress relatively well, if I leave it, it's like my car disappears until you want to look at it, no matter how simple it should be. All the way around, it's a huge inconvenience to get service here, and when I speak to a manager, it's just excuses. I am also usually disappointed at the greasy hand prints that get left everywhere too. Last time, just and oil change, and when I got home big black hand prints on the door, the hood, the front facia. Had to basically rewash my car. And after all of this, fix your customer information. I bring a car in, and my wife gets the updates on her phone, because no matter what, out cars are referencing my name, her phone number, a different email. At least try and keep it straight, it truly feels like you couldn't give a crap, as long as you just walk in the door. Just be respectful, and acknowledge that when a customer comes in, it's a basic inconvenience, because no one wants to go in for service, but the need to. Don't add to it, by making longer than required, and treating them like it doesn't matter anyway, and make excuses when asked about literally anything. In many cases I feel like if I don't push and ask, it doesn't get done. Just do better, or I will go elsewhere More

Lafontaine, in Highland, Michigan, is a wonderful dealership. I have purchased every vehicle in the past 10 years there. One evening my vehicle broke down and I had to get a wrecker to take it into dealership. I have purchased every vehicle in the past 10 years there. One evening my vehicle broke down and I had to get a wrecker to take it into the dealership. I had a family emergency that I needed my vehicle for transportation of a family member.Krista Pernell took my information and was able to get my vehicle in and repaired in a very short time. Thank you, Lafontaine for always taking care of my vehicles and expediting my repair during my family emergency. I would never go to any other dealership! More

Excellent experience with no hassle. I love my new truck and would do it again with no hesitation. I love my new truck and would do it again with no hesitation. More

This dealership is where I’ve bought my last 3 new vehicles. The sales staff and financial support are excellent. vehicles. The sales staff and financial support are excellent. More

I had a very positive experience. The work was done in a timely manner. They did as I requested. The work was done in a timely manner. They did as I requested. More

Brian was great, he did what he said he would do & you had the vehicle that I was looking for! had the vehicle that I was looking for! More

Krista was great to work with! She was in constant communication with me. I received daily updates from her. Highly recommend! She was in constant communication with me. I received daily updates from her. Highly recommend! More

Friendly personal went in service greeted me well Krista Pennell was friendly took care of all Pennell was friendly took care of all More

This dealership is five minutes away from my house, so it's hard to resist using them. But I have taken three different cars there and ended up with three different debacles regarding service… The personn it's hard to resist using them. But I have taken three different cars there and ended up with three different debacles regarding service… The personnel are very nice, but for such a giant dealership, I think it is the worst that I've dealt with. I think I'm done this time. I'll have to drive further for service from now on. More