LaFontaine Cadillac Buick GMC

Made an online inquiry and was told the vehicle was available. Made an offer and was told there was no room on the price. That would be highly unusual in a market where value is down 20% year to date available. Made an offer and was told there was no room on the price. That would be highly unusual in a market where value is down 20% year to date and the car has been on the lot 77 days. I decided to go check the car out anyway. I meet with same saleswoman who tells me the car is on a lot in another city an hour away. Before I ever get a chance to say a word she starts blaming me for showing up and not telling her first. If the dealer says the car is available one would think its at the listing dealer where the saleswoman that responded sits; or say yes its available but at a different lot. Totally unprofessional. Lost this sale which is for my kid and my new truck business as well. More

Don't live up to their promises. PRIOR to signing lease agreement, I notified LaFontaine that paperwork did NOT include "Recreational Passport', which I wanted. I was instructed t PRIOR to signing lease agreement, I notified LaFontaine that paperwork did NOT include "Recreational Passport', which I wanted. I was instructed to sign paperwork with promise that issue would be taken care of. Well, it has been months and numerous emails, but no resolution. Each response said it is 'in-process', but I no longer believe that to be true. How can you trust a dealership that lies? LaFontaine managed paperwork on Chevy Blazer purchased through broker. More

Where to begin? ?? I leased my vehicle out of this dealer. I try to be loyal and will service my car here…until now! I made an appointment for today at 12:45pm ov ?? I leased my vehicle out of this dealer. I try to be loyal and will service my car here…until now! I made an appointment for today at 12:45pm over a week ago. The service department is undergoing construction, which is fine. However, the signage of where it moved too was more complicated than it should be. Once i figured it out, a gentleman took me to where it was. I stood there for a few minutes, several employees come by and I don’t one greeting, which was unprofessional. One man eventually came over and took me back to get checked in. He was persistent to tell me all these things I was due for which was over $600! I came in for an oil change and tire rotation. After being kinda pushy, we agreed to what I simply came in for. He then asked if I was staying as it would be a TWO hour wait!!!! Why did I make an appointment for that kind of wait? I said I’d just leave, he asked someone who said maybe it would be done in hour. That was unacceptable! I left. I drove 25 minutes each way to not get anything done??? How annoying. I will never recommend this place to anyone and will be sure to not buy from them, nor should you! More

Terrible trying to buy a car experience. After 3 days of trying to buy, I was told that they would not take my PNC ready check, which I have used for the last 4 vehicles I purchased. Needles After 3 days of trying to buy, I was told that they would not take my PNC ready check, which I have used for the last 4 vehicles I purchased. Needless to say, I went online, found the same vehicle at another dealership, and it took me 2 hours to be closed and delivered on a new vehicle. I will never recommend LaFontaine to anyone purchasing or service of a vehicle. More

Service department is terrible. I had multiple problems with my brand new XT6 and conveniently they could never duplicate the problem or they brushed it off with a bogus temporary s I had multiple problems with my brand new XT6 and conveniently they could never duplicate the problem or they brushed it off with a bogus temporary solution. So glad this car is a lease and they will get it back in the end. Car wash was also always broken when my car was in service. Have stood and waited to get help for a minimum of 15-20 minutes every time I’ve had my car there. More

Brought a car in for an oil change. Someone spilled coffee with heavy creamer on the seat. No one else drinks that in this car. A few days later the odor is unbearable. When contacting Someone spilled coffee with heavy creamer on the seat. No one else drinks that in this car. A few days later the odor is unbearable. When contacting the dealership, the response was basically no they did not and we were wrong. After trying several things the car is almost un-driveable, due to the odor. At no point has any attempt been made to make this ok. This is a Cadillac dealership and you would expect reasonable service. There is not. I will never return to this dealership for anything ever again. Beware they don’t care about you or their quality. More

Joseph was outstanding, he went above and beyond with his service , I will definitely do more purchases with him service , I will definitely do more purchases with him More

I was interested in a car on their lot and had talked with someone there on a Friday. On Saturday I made contact saying I would like to come take a test drive, but I lived two hours away so I wanted to with someone there on a Friday. On Saturday I made contact saying I would like to come take a test drive, but I lived two hours away so I wanted to make sure that was possible. I was assured yes, I could take a test drive and the car would be ready at 2:00. I arrived at 2:00 and not only was the person I was supposed to meet not there-the car was not there either. In fact the car had not been there that day it was in Fenton. I was told the person who scheduled the test drive does not work onsite so didn't know the car wasn't there. I was offered an apology and shown the door. No one there even asked me if they could show me something else, I guess they did not need my business. When I arrived home I sent emails to the managers explaining what happened. I received zero response from any of the three people I emailed. Overall my 4+ hour roundtrip to their dealship was a waste of a Saturday. More

Pretty Sad it takes over 10 calls to get a human to answer. Even then, no one seams to know anything at this place....really sad. answer. Even then, no one seams to know anything at this place....really sad. More