LaFontaine Cadillac Buick GMC
Highland, MI
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Great Service Rich Langmaid always takes care of my service needs and Victoria Barnewold takes care of my wife's. Everyone at LaFontaine is GREAT never have a com Rich Langmaid always takes care of my service needs and Victoria Barnewold takes care of my wife's. Everyone at LaFontaine is GREAT never have a complaint. Bill Feudale is our sales person when we purchase or lease. More
Service As always excellent service, knowledgeable service agents. Company leaves the impression that they care about their customers and have built my trust As always excellent service, knowledgeable service agents. Company leaves the impression that they care about their customers and have built my trust over the years. More
Another great car buying experience at LaFontaine! This is the third car I have purchased from LaFontaine and every time Mike Kessler has made the process quick, efficient, painless and best of all, no This is the third car I have purchased from LaFontaine and every time Mike Kessler has made the process quick, efficient, painless and best of all, no pressure. He goes the extra mile to earn your business. If you want an honest, laid back, no nonsense and no pressure salesperson, he is your guy. The whole LaFontaine is not only focused on a sale today, but a future sale. The ultimate sign of a satisfied customer is when they refer their friends and family. If you do that, you are putting your personal reputation on the line. Several friends and family members have purchased vehicles from Mike and he has made customers for life out of EVERY one of them. Great job again Mike! Thanks for finding me the exact Regal I was looking for! More
Still has nice perks but not as pleased as before Did not take time to schedule recall repairs, only did oil change which were surprisingly no longer free. The service man (don't remember his name) Did not take time to schedule recall repairs, only did oil change which were surprisingly no longer free. The service man (don't remember his name) was not interested in scheduling the safety recall work, just ordered the oil change. Our tires were poor - wires showing through and they were never mentioned as needing to be replaced - we were prepared to replace them but after everything else, husband got oil change and left. Highly disappointed. More
Smooth Operation My experience at Lafontaine was very good. I have not purchased a GM vehicle since the late 80's. Jaron was helpful and even went out of his way to My experience at Lafontaine was very good. I have not purchased a GM vehicle since the late 80's. Jaron was helpful and even went out of his way to get the Canyon I wanted that had already been spoken for by another buyer. More
My experience with De'Anna Parks was superior. I had spoken with De'Anna Parks several times before I actually got my new ATS. She explained everything to a tee,. I couldn't be happier. I had spoken with De'Anna Parks several times before I actually got my new ATS. She explained everything to a tee,. I couldn't be happier. More
Requests ignored or forgotten The little things are what mean the most. Over the past year there has been less follow through and more frustration for me. I asked that my transmiss The little things are what mean the most. Over the past year there has been less follow through and more frustration for me. I asked that my transmission fluid level be checked... two different occasions now it was forgotten. The first time I asked they sent someone last minute to check it and he did it improperly. Two other visits my car was returned to me without the 'complimentary' wash. This last visit my speedometer was set on kilometers... when I called in concern, I was greeted with a tone of annoyance. I feel as though I need to constantly check everything each visit. Further more my mother had her oil changed, they left her brake fluid cap off after checking her fluid levels. She came back and asked for a replacement cap. She was given the run around for weeks. Not happy. More
A delightful experience! Steve Hartwig made the purchase easy. He answered all our questions and showed us everything about he car. My husband is the main driver and he couldn Steve Hartwig made the purchase easy. He answered all our questions and showed us everything about he car. My husband is the main driver and he couldn't be happier. We will definitely be return customers. More
Body Work on New Car The work performed was both reasonable and accurate. The damage was done to the passenger door and there is no way to tell that any damage had been d The work performed was both reasonable and accurate. The damage was done to the passenger door and there is no way to tell that any damage had been done. More
An awesome job! Jeff Lewis did a great job writing up what the issue was. Steve did a great job diagnosing the issue and explaining it to me. Also, Steve noticed th Jeff Lewis did a great job writing up what the issue was. Steve did a great job diagnosing the issue and explaining it to me. Also, Steve noticed the water pump was leaking which I was unaware because the leak hadn't gotten bad enough to leave drops on the ground. Great job! More