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LaFontaine Cadillac Buick GMC

Highland, MI

3.5
929 Reviews

4000 W. Highland Rd.

Highland, MI

48357

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Showing 929 reviews

August 14, 2015

Great Service Rich Langmaid always takes care of my service needs and Victoria Barnewold takes care of my wife's. Everyone at LaFontaine is GREAT never have a com More

by donot botherme
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Langmaid
Aug 17, 2015 -

LaFontaine Cadillac Buick GMC responded

Hi! So glad to know that you always experience great service, whether it's from Rich, Victoria or Bill! I will be sure to pass along your message to them and the entire team, letting them know how satisfied you always are with your experience. We look forward to seeing you sometime soon. - Shelbi P.

August 13, 2015

Service As always excellent service, knowledgeable service agents. Company leaves the impression that they care about their customers and have built my trust More

by Harley
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Hernandez
Aug 17, 2015 -

LaFontaine Cadillac Buick GMC responded

Hi! So happy your service visits are always excellent with our knowledgeable service agents. We care about our customers and we are glad that you notice that. Thank you for the nice review! - Shelbi P.

August 13, 2015

Another great car buying experience at LaFontaine! This is the third car I have purchased from LaFontaine and every time Mike Kessler has made the process quick, efficient, painless and best of all, no More

by johnmac59
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Kessler
Aug 17, 2015 -

LaFontaine Cadillac Buick GMC responded

Hi! So happy to hear that Mike has brought you back for your third vehicle from us - and that you continue to refer friends and family to Mike! I have already passed along your message to him and the entire team. Thank you for taking the time to leave such a nice review. We enjoy hearing about your experience. We look forward to seeing you for your fourth vehicle! Enjoy the new Regal. - Shelbi P.

August 12, 2015

Still has nice perks but not as pleased as before Did not take time to schedule recall repairs, only did oil change which were surprisingly no longer free. The service man (don't remember his name) More

by Green316
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don't know the man's name, but it should be on our visit record.
Aug 13, 2015 -

LaFontaine Cadillac Buick GMC responded

Hello. We are very sorry that we failed to update you on on your tires and the items that needed to be replaced on your vehicle. That is not acceptable and that's not how we strive to do business. At your earliest convenience, please reach out to our service manager, Scott Hall, because he would like to handle this situation for you. His direct line is 248-714-1104 or his email is shall@lafontainemotors.com. Again, we are sorry for the inconvenience. Thank you, Shelbi Polidori. Customer Relations. LaFontaine Automotive Group.

August 11, 2015

Smooth Operation My experience at Lafontaine was very good. I have not purchased a GM vehicle since the late 80's. Jaron was helpful and even went out of his way to More

by canyon man
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaron Denton
Aug 12, 2015 -

LaFontaine Cadillac Buick GMC responded

Hello. We are glad that we exceeded your expectations and got you the exact vehicle you were looking for! I have already passed along your message to Jaron and the entire team, letting the know how satisfied you are. Enjoy your new Canyon and welcome to the family! Come see us again soon. - Shelbi P.

August 11, 2015

My experience with De'Anna Parks was superior. I had spoken with De'Anna Parks several times before I actually got my new ATS. She explained everything to a tee,. I couldn't be happier. More

by jackiecarroll
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
De’Anna Parks-Bloom, Jim Atkinson
Aug 12, 2015 -

LaFontaine Cadillac Buick GMC responded

Hello. We are glad that you couldn't be happier with your new ATS from De'Anna. I will be sure to pass along your message to her and the entire team. Thank you for taking the time to leave us such a great review. We enjoy hearing what you have to say. Welcome to the family. - Shelbi P.

August 11, 2015

Requests ignored or forgotten The little things are what mean the most. Over the past year there has been less follow through and more frustration for me. I asked that my transmiss More

by rosie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
There were multiple different people
August 10, 2015

A delightful experience! Steve Hartwig made the purchase easy. He answered all our questions and showed us everything about he car. My husband is the main driver and he couldn More

by Tom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Hartwig
Aug 11, 2015 -

LaFontaine Cadillac Buick GMC responded

Hi Tom! Happy that Steve made your purchase very easy and that you will definitely be back in the future! I have already passed along your message to Steve and the entire team! We can't wait to see you next time. - Shelbi P.

August 10, 2015

Body Work on New Car The work performed was both reasonable and accurate. The damage was done to the passenger door and there is no way to tell that any damage had been d More

by SteveCruze
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin
Aug 11, 2015 -

LaFontaine Cadillac Buick GMC responded

Hi Steve. So glad that you can't even tell there was damage to your car after getting it fixed from us! I will be sure to pass along your message to the entire team letting them know how satisfied you are! Come see us again soon! - Shelbi P.

August 10, 2015

An awesome job! Jeff Lewis did a great job writing up what the issue was. Steve did a great job diagnosing the issue and explaining it to me. Also, Steve noticed th More

by Landon Martens
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve (mechanic), Jeff Lewis
Aug 11, 2015 -

LaFontaine Cadillac Buick GMC responded

Hello Landon. So glad that Jeff and Steve made your service experience great! I have already passed along your wonderful message to them and the entire service team! Thank you for the awesome review - we enjoy hearing about your experience! - Shelbi P.

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