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LaFontaine Cadillac Buick GMC

Highland, MI

4.3
973 Reviews

4000 W. Highland Rd.

Highland, MI

48357

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Showing 973 reviews

April 25, 2012

Overall the buying experience was very pleasant. The price seemed right and Mary Ann, and the rest of the staff, went out of their way to simplify the leasing process. I would buy from Lafontaine again More

by boger1032
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mary Ann Audette
April 22, 2012

extremely awesome experience! John was not at all from the "Used Car Salesman" mold. The whole transaction would have taken about 20 minutes from the test drive to negotiation to signing paperwork if he More

by MYV8ROX
Customer Service
Friendliness
Price
Recommend Dealer
Yes
April 21, 2012

Getting an oil change for $9.95 already is a deal, but going to this dealership is an even larger plus. The treatment from the employee's is outstanding; they hold the door for you, receive free drink ca More

by laurjuv12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Hernandez
April 19, 2012

Was greeted at the door by Grace and she was very helpful and I felt no "pressure" to buy. In the end, I got a great deal and picked up a great vehicle in the 2012 Regal Turbo. Transaction was fast and eas More

by daryltomsa
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Grace Perez
April 09, 2012

If you go to Lafontaine........you will NEVER go anywhere else! I look forward to visiting again, even for just the soup! This is the dealership of the future, today. More

by denmohr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Bright
April 03, 2012

I had visited another dealership before going to LaFontaine, and was treated poorly, so I decided to try LaFontaine as I had several friends make car purchases from this dealership. I am happy to s More

by Betty Ford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Chapel
April 02, 2012

Garnell helped me select my CTS. He was very patient and answered all my questions and gave a very thorough introduction to my new car! I would return to purchase my next caddie at this dealership because o More

by Pmichalsen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Garnell Woolridge III
March 31, 2012

I have dealt with the LaFontaine dealership and Grace Perez Justice my last 2 Cadillacs..On every visit I am treated like I am the most important person there..from leasing a new vehicle or a routine mai More

by imanmaureen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Grace Perez
March 25, 2012

We would like to thank Dave Koss and the whole staff at Lafontaine on making our lease on our Buick LaCross a great experience. The dealership is about 80 miles from our house and it was well worth the dri More

by dwlw3133
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Koss
March 25, 2012

aftr first getting qualified for the car i became ill. they did keep car for 4 days. however when i finally got there to make the actual purchase i was not given the treatment promised over the phone. i More

by bnozic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
erick larsen-dexter mi
Mar 26, 2012 -

LaFontaine Cadillac Buick GMC responded

Hello, my Dealership participates in the DealerRater Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at their dealership. I'd like to invite you to have an open and candid conversation with you about your recent experience. You can reach me via email at jstum@lafontaine.com or directly at 248-714-1008. Best Regards, Jason Stum LaFontaine Automotive Group Customer Relations Manager

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