LaFontaine Chevrolet Dexter

I was forced to cancel an appointment due to a time conflict with another event and wanted to have the scheduled maintenance done as soon as possible. Nick found a way to work us into the shop's schedu conflict with another event and wanted to have the scheduled maintenance done as soon as possible. Nick found a way to work us into the shop's schedule a day earlier than originally scheduled, without conflict. And then the job was done faster than promised. Great job everyone! Just like Arnold, I'll be back. More

It is a pleasure to come in for service. Friendly and knowledgeable staff. They never do work with out my approval first, and are great at explaining what needs to be done and why. Never pushy. knowledgeable staff. They never do work with out my approval first, and are great at explaining what needs to be done and why. Never pushy. More

I got the $9.95 oil change today. When they were done, they did not give me their free 27 point inspection, they did not give any sheet that explains what they done to my car like they advertised. They di they did not give me their free 27 point inspection, they did not give any sheet that explains what they done to my car like they advertised. They didn't even give me the sticker that reminds me of my next oil change... When I asked them about it, all they said was, "we are out of it"... I don't understand how a dealership can be out of stickers for reminded the next oil change and the sheets that they print for inspections... They are Extremely unprofessional and not helpful. They did not offer to help me out in anyway. I used to tell everyone about your dealership, but after my experience I am planning on telling how unprofessional this place is. More

Everything I expected I receive and more! I pick the car out at work and Tony took the time to process my application and send me pictures of the different car that was on the lot. out at work and Tony took the time to process my application and send me pictures of the different car that was on the lot. More

Robert Halfacre is awesome. This is my second car leasing with him, and all I had to say was my lease is up, and he said, "okay, what do you want next, what color, what price range?" Gave him the inf leasing with him, and all I had to say was my lease is up, and he said, "okay, what do you want next, what color, what price range?" Gave him the information, he went looking, and a couple of days later I went in for a test drive, loved the car, and next thing I know I'm walking out the door with a new car. Robert will go to work for you, just tell him what you want and he will do his best. Thanks again Robert, I love my Cruze! Lorna and Jeff Altstetter More

I just wanted to share with you my experience at the La Fontaine Dexter location: The morning I woke up receiving a call to come out and look at the 2009 Chevy Malibu, it was from a gentleman by the name Fontaine Dexter location: The morning I woke up receiving a call to come out and look at the 2009 Chevy Malibu, it was from a gentleman by the name of Mike Law. He was very welcoming and polite over the phone. When I pulled up to the dealership I met with him in his office where he greeted me and got the keys for a test drive. The test drive itself was rather pleasant and I enjoyed the little bit of conversation Mike had done on the drive. When we got back we once again went into his office where we waited close to three or four hours for a bank loan. I realize having little to no credit, it was going to make this a little difficult. Once we where able to get my cosigners information everything seemed to run a little more according to plan. He even offered me a warranty on the car and some kind of insurance that covers the gap of money the car insurance won't pay if I get into an accident. The only thing was-was that I needed to get the paycheck stubs of both mine, and my cosigners. That required the drive from dexter to brownstown than to inkster to allen park to brownstown back to dexter, taking a total of three hours. I told Mike my concern of the time and that I had a difficult time with directions (My internal GPS is gone). He reassured me that it wouldn't take nearly as long as I thought it would and that I could even drive the new car since I had insurance that covered me as a driver! I was all for it. The drive took just as long as I thought it would, and by the time I got back it was five minutes to close. By this time Mike had called me twice, as I had graciously apologized for the amount of time it had taken me. When I got back it seemed like Mikes attitude had completely changed. He was no longer as friendly as he had been before. He had told me that there was an issue with one of the paycheck stubs not showing year to date and that he already had two people who had offered him money for the car. He informed me that the only way I could drive the car home is if I had insurance on the car. So I preceded to inquire about insurance prices so I could take home my brand new (used) car. The whole time we were sitting in his office he was on his phone and when he wasn't in his office he was outside talking to co workers. I felt like I was just irritating him and that he had something better to do. Granted, I have worked in retail, I know what its like to just want to get home after close. But it is THE JOB to make the customer feel like you will do anything in your power to make them feel welcome instead of a burden. Finally a friend of mine (Not Mike) recommended AAA, who finally gave me a deal I could afford (By this time Mike was in the office playing on his phone giving hand signals of what to say to get a cheaper rate). I felt so glad that I could finally go home. Once I got the proof of insurance it was time to go. Mike hurried us out, got the paper out of the window of the car (Leaving that sticky residue behind), and drove off. The following Monday, I had a shift spring up on me at work that I did not plan on, and decided to tell Mike that if worst came to worst I could just bring him the paperwork the next day (Monday between 2 and 2:30 was the only time that was good for the cosigner and I to get together, however, I had to work at 2), he proceeded to tell me that that would definitely not work. My only other option was to miss the beginning hours of work. So I did. I honestly have to say that the gentleman who delivered our paper work was so much more friendlier than Mike ever was. He was very polite, courteous, and made sure we understood just what we where signing. To be honest, I was just glad the ordeal was over. But to sum things up, we did not get a warranty, nor did we get the insurance that picks up the in between amount in case of an accident. In my opinion it felt as though Mike thought we were not going to get the car and was contemplating how to get us out of his office and stop wasting his time. I do not know if I will tell anyone to go to your Dexter location, but if I do, I will recommend they avoid Mike Law. Especially if they are brand new to financing a car. More

I have used the service department many times and appreciate their honest and helpful approach. Needing a new car, I came in to purchase a used vehicle and instead leased a brand new Equinox. i pai appreciate their honest and helpful approach. Needing a new car, I came in to purchase a used vehicle and instead leased a brand new Equinox. i paid about the same as if I bought used, but have a new car with all maintenance fees covered. Loved the professionalism of the sales staff and dealership. Have recommended them to a friend already. I selected this dealer as they give back to the Dexter Community and I have had nothing but positive experiences with them. More

I did follow up service. Repair was not upto the mark. Don't stick to the promises. Rude behaviour. Bad customer follow up. Improper inspection. After escalation, repair was done just for name sake. I was Don't stick to the promises. Rude behaviour. Bad customer follow up. Improper inspection. After escalation, repair was done just for name sake. I was really stressed out follow up. More

A friend of ours recommended LaFontaine Chevrolet to us when seeking to purchase a used Tahoe. Our friend contacted the dealership and immediately following the phone call, my husband received a phone cal when seeking to purchase a used Tahoe. Our friend contacted the dealership and immediately following the phone call, my husband received a phone call from Matt LaFontaine. Matt asked my husband what we were looking for and asked Misty Gautz assist us. Misty was a true professional explaining all of the features of the Tahoes we drove. My husband and I were very impressed! Even though my husband and I were hesitant, Misty was very patient with us. She stayed late to help us finalize the sale. We are very happy! Thank you everyone who made the sale possible. More

Customer service after the sale was disfunctional. I had a small issue with the salesman offering me 6 months on serius and onstar when buying my vehicle. The dealership refused to honor the agreement. They a small issue with the salesman offering me 6 months on serius and onstar when buying my vehicle. The dealership refused to honor the agreement. They went so far as to blame me for not knowing GM's used car rules. Overall they need some serious rework on dealing with customers. All of this over abot $70.00 on a $28,000 vehicle. I am taking my business to Chelsea Chevrolet. More