LaFontaine Chevrolet Plymouth

This is a friendly dealer who does what it takes to keep a customer. I have had complaints and they were resolved. I have purchased a car for my daughter and myself and will continue to give the dealer an a customer. I have had complaints and they were resolved. I have purchased a car for my daughter and myself and will continue to give the dealer an opportunity to sell me another. Reference the ratings: you have to be pretty bad to get a 1 and near godlike to get all 5s. Thats my rating system. ; ) More

Went to purchase a car with a trade in and the only thing they successfully managed to do was waste time. An hour to appraise the car, which magically was returned with a HUGE problem that was not present un they successfully managed to do was waste time. An hour to appraise the car, which magically was returned with a HUGE problem that was not present until they had the keys and 'checked it out' for an HOUR. Thinking I had gone outside, two of the dealers actually started LOUDLY talking trash about my family, and I had to yell at them that I could hear them. Then I was informed by the trash talker that I heard them 'wrong' even after I restated the nasty comment that was made by him. Unprofessional, rude, and SLOOOOOOW. So that is why we were the only customers in that trash hole... PATHETIC!!! More

I took my truck in to have repaired at the body shop. After they had the truck for eight days for a small dent,I picked up the truck in the rain and didnt notice the color was off and the orange peel and After they had the truck for eight days for a small dent,I picked up the truck in the rain and didnt notice the color was off and the orange peel and dirt in the paint. I took it back in to have it looked at. Mark the body shop manager agreed it was off color and that it should be at least sanded and rubbed out. I said I wanted the paint to match and he told me he would have it repainted. I got a call from the insurance co. the next day saying he requested they look at it. They (Mark and adjuster from ins co.) agreed that it was good enough. I called Mark and he stated to me the insurance man just happened to stop by to see how things were going. I told him the insurance company told me you called them out. He changed his story then and said he felt that the color was good and my truck was faded (2002 GMC) and at the right angles it matches. They are going to try to rub some of the dirt and orange peel out. I was lied to, they kept my truck for 8 days for a small dent, and the job was very poor quality. More