LaFontaine Chevrolet

Fraud, Dishonesty & Greed They sold my order to another customer and kept lying to me until 3 month after the fact. This is true story, there are phone records & voicemail records to backup everyth another customer and kept lying to me until 3 month after the fact. This is true story, there are phone records & voicemail records to backup everything I have written here. The sales men that worked with me are JASON NABOZNY & CADEN NABOZNY. Here is the timeline of events: 1. Nov. 11, 2022, order placed for a Bolt EUV 2. Dec. 14, 2022, Caden called me and left an voicemail saying that my order was accepted by GM. 3. Jan. 3, 2023, Caden called me and left an voicemail saying that my order was being built. I called back and was told it will probably be delivered in March. 4. Mar. 18, 2023, I called Caden and was told this order is taking longer than usual, probably because the option I ordered, and was also told that it will probably be delivered in June. 5. Apr 30, 2023, I called Caden and left a voicemail message to ask for the order status, never received response from him. 6. May 2, 2023, I called Caden and he said he needs to check order, will call me back in 5 minutes, which never happened. 7. May 3, 2023, I called Caden 9 times, all of them went to voicemail. Then I switched to my son's phone, he immediately responded, after finding out it was me, he told me he will call back in 5 minutes, which again never happened. 8. May 4, 2023, I called Caden 3 times, all of them went to voicemail. 9. May 9, 2023, I called Caden 4 times, all of them went to voicemail. So I decided to call other salesmen at the same location, after providing my order #, they all kicked the ball around & kept transferring me to some other people's voicemails. Finally, a lady in development department was kind enough to connect me with the sales manager Alex, who is an honest man and told me this order was sold to another customer on Jan. 23, 2023. So I went back to check my phone log, and I did NOT find any calls from Dexter Chevy Dealer or received any voicemail/message from Caden in that time period. Jason & Caden, I wish the extra money you earned by selling my order to the other customer made your life better. More importantly, I hope it will also make you a better person, so that others does not have to go through what happened to me. More

This dealership is amazing and will do whatever it takes to make your car dreams happen. And definitely ask for Jason Nabozny he was amazing to work with and beyond helpful and all the people there are grea to make your car dreams happen. And definitely ask for Jason Nabozny he was amazing to work with and beyond helpful and all the people there are great so if your looking to buy a vehicle go here and ask for Jason Nabozny. They got my wife in a very nice 2021 Buick suv! More

Had such a great experience working with Brett at LaFontaine Dexter. I found the perrrrrfect Suburban I had been looking for and Brett was able to promptly get me in for an appointment and he mad LaFontaine Dexter. I found the perrrrrfect Suburban I had been looking for and Brett was able to promptly get me in for an appointment and he made the entire process enjoyable and seamless. He worked hard to find me incentives that ultimately saved me thousands. He went out of his way to make sure I was comfortable with the vehicle and all of it’s features and took so much time out of his busy day to give me a really great customer service experience. The entire dealership seemed friendly, professional and knowledgeable. From the finance department to the service department. I would highly recommend working with Brett and I will definitely be a customer for life! More

I put down a deposit on a car. The transaction never materialized. Now they will not return my deposit, nor return my phone calls. I am letting my attorney take it from here. Stay The transaction never materialized. Now they will not return my deposit, nor return my phone calls. I am letting my attorney take it from here. Stay away from this dealership More

Brett took care of my family 3 times in 12 Months. If he wasn’t the best then I wouldn’t be giving those stats. What else can I say other than ask for Brett! If he wasn’t the best then I wouldn’t be giving those stats. What else can I say other than ask for Brett! More

Avoid this dealership. I ordered a Tahoe a year ago and have heard back from them twice. Once was a month ago. No apology. No estimate on manufacture or delivery date. Toda I ordered a Tahoe a year ago and have heard back from them twice. Once was a month ago. No apology. No estimate on manufacture or delivery date. Today, Brett called to say he has two much more expensive vehicles I can choose from. Again, no recognition that I've been waiting for a year. No effort to work on that. When I said I was would prefer to get my vehicle for the price we agreed on a year ago, he said the price will be much higher, especially if I have to buy a 23 model. I understand that cars have gone up. Still, he shouldn't be lying, saying he told me a year ago about the price potentially going up and that it might be 2023 before I get the vehicle. Then he did his "man talking to a dumb woman" thing. When I asked him (pretty nicely) not to speak to me like that, he hung up on me. Although his boss was present when this happened (according to him) and I have left several messages for his boss, nobody has called me back. Buy a car anywhere but here, especially if you're a woman. More

Took my 2016 Suburban in to get a quote from LaFontaine Dexter as they wanted to buy my car. Brett Middlebook and David Riley quoted me a price on a Monday, I called Brett back on Tuesday to accept the off Dexter as they wanted to buy my car. Brett Middlebook and David Riley quoted me a price on a Monday, I called Brett back on Tuesday to accept the offer and schedule the car being brought in to complete the transaction at the agreed upon price. Brought the car in on the agreed upon day (Thursday). I drove an hour in a snow storm to get there. When I got to the dealership and they told me that the price was now $4,000 less then the agreed upon price. Very disappointing not to mention dishonest! I felt cheated. Both Brett and David should be held accountable for their dishonesty and very poor customer service. I will never deal with this dealership as well as the entire LaFontaine organization! I can only assume that all LaFontaine dealerships have the same dishonesty and poor customer service! More