LaFontaine Chrysler Dodge Jeep Ram and Fiat of Lansing

3/18/26 - 2:58pm vehicle checked in for appointment to have oil change/tire rotation/car wash included, showed coupon for free tire rotation. Stated I would schedule another appointment for recall and al have oil change/tire rotation/car wash included, showed coupon for free tire rotation. Stated I would schedule another appointment for recall and all other needed work to be done on my vehicle as over 100,000 miles 3:46pm received inspection video stating oil change/tire rotation completed 4:45pm Zane came to waiting area rambling about he was caught on a call but they got the recall banged out but now the recall warranty work was not completed. He got his manager to take off some cost to my work done due to my long wait time (2 hours), $65.53 due which he could take to the cashier to get me checked out and on my way. No apology. 3/18/26 Called 5:26pm inquiring why no service invoice, told the warranty was not closed out yet but when completed today an email with service invoice would be sent to me 3/19/26 Called 3:14pm inquiring why no email with my service invoice was sent, CWhite verified my email and said Zane would be sending to me today. 3/20/26 1:50pm received email with Service Invoice attached reflecting only discount for the Free Tire Rotation coupon I presented to Zane when checking in on 3/18/26 There was no discount to the oil change. Very Disappointed in the deception of the Staff at LaFontaine Jeep More

I could sit here a say the whole experience but I do not want to relive the experience I had with these guys. Just terrible, avoid buying a used car from here worst experience I ever had. Do your research f want to relive the experience I had with these guys. Just terrible, avoid buying a used car from here worst experience I ever had. Do your research first before going to any dealer and take my word for it LaFontaine is not for the people. More

Communication wasn't great but everyone is helpful and friendly and the repairs seem to have been successful. They had my car for 4 days with no updates until I called to check on the status of the repair friendly and the repairs seem to have been successful. They had my car for 4 days with no updates until I called to check on the status of the repair. More

Took my black Ram in for an alignment was told there was something wrong with my ball joints and that a bolt was jammed from sliding into a curb and was told over 3k . Took to a different dealership and eve something wrong with my ball joints and that a bolt was jammed from sliding into a curb and was told over 3k . Took to a different dealership and everything you guys said was “wrong “ or “broken” were untrue . Instead of giving me a simple alignment was quoted over 3k for nothing . Got my alignment done like i needed from somewhere else and havent had no problems 👎🏽 More

Zane was very helpful in helping me pick out tires and kept in touch with me on the progress of the work. I would like to highly recommend Zane. kept in touch with me on the progress of the work. I would like to highly recommend Zane. More

Already summited comments on this in earlier survey but had made a mistake relative to rating my sales rep - Liam Donahue had made a mistake relative to rating my sales rep - Liam Donahue More

Did a great job with the repair. Communication is ok. Making a appointment is useless due to being so far behind. Didn't like the fack that when I got my car back everthing in the ba Communication is ok. Making a appointment is useless due to being so far behind. Didn't like the fack that when I got my car back everthing in the back set was all on the floor, the glove compartment was a complete mess and the back hatch was not put back properly and the storage under the back hatch was a disaster. Didn't put things back the way they found it. More

Xavier was great. I was disappointed I had to make two trips because the dealership did not have the oil needed. Seems crazy the dealership does not have the oil neede I was disappointed I had to make two trips because the dealership did not have the oil needed. Seems crazy the dealership does not have the oil needed. More

Liam was very knowledgeable and was willing to work with us to find what fit our needs. us to find what fit our needs. More

I am a repeat customer and will continue to shop with LaFontaine. Both Liam and Emma were great to deal with and made the transaction easy and convenient. LaFontaine. Both Liam and Emma were great to deal with and made the transaction easy and convenient. More