LaFontaine Chrysler Dodge Jeep Ram and Fiat of Lansing

Service department was very busy and the diagnosis took a couple days and then three more for the needed part to arrive. However, the writer (Zane) kept me informed every step of the way and the work was don couple days and then three more for the needed part to arrive. However, the writer (Zane) kept me informed every step of the way and the work was done perfectly. I’m always treated well. More

I am completely satisfied with the process of leasing a new vehicle from Lafontaine Jeep new vehicle from Lafontaine Jeep More

Lafontaine service department doesn't own up to there mistakes and I wouldn't recommend them to anyone. mistakes and I wouldn't recommend them to anyone. More

customer service was beyond horrible. after 2 months we picked up our truck and took it to another shop. after 2 months we picked up our truck and took it to another shop. More

Barney Porzondek was excellent to work with! He made this the smoothest experience and got me a great deal! I couldn’t have asked for a better experience! He made this the smoothest experience and got me a great deal! I couldn’t have asked for a better experience! More

Charge $610 for jus a diagnostic. I’ll never back there. Stay 5 days with my truck for nothing. I’ll never back there. Stay 5 days with my truck for nothing. More

You have no communications between customers and service department. Im not sure what they do department. Im not sure what they do More

Needs work! ! I waited over 3 1/2 hours before I even got to the finance managers office. I’ve never waited so long to buy a car in my life. My salesperson is n ! I waited over 3 1/2 hours before I even got to the finance managers office. I’ve never waited so long to buy a car in my life. My salesperson is new, and I understand still learning. However, he shouldn’t go from a script, especially when the customer has already stated why they’re there. Awkward. He was friendly enough, but too much back and forth for my liking for him to get answers and more waiting. More waiting. A ridiculous amount of waiting. He was quick to get back with me up until the sale of the car. After the sale when there were issues, he was awful at getting back with me and left me hanging many times. I had such a run around trying to get answers on what was going on with my car, as I had an engine light come on less than 48 hours after the purchase. Car had to be sent down the street to their GM dealership for service, and NO ONE told me that my car hadn’t even been looked at the entire day. I just kept getting shifted from one person to the next. Two full days of no answers from anyone. By the third day, I was livid. I FINALLY get the name of the service advisor who was responsible for my car. His name is Aaron. He finally gave me a call back, answered questions, and went to bat for me to try to get things handled in a timely manner. He is the only person that made me feel like my concerns, and my car actually mattered. Aaron is also the only reason that I feel that my car was finally taken care of and delivered back to me. So to him, I say a huge THANK YOU!! I would not buy another vehicle here again. I would let Aaron service my vehicle though. He was the only person with follow through, and understood my concerns and valued my time. More

Great service knowledgeable sales and management staff clean dealership that make you feel like family clean dealership that make you feel like family More

Taj was great to work with. I told him pretty much what I was looking for in a Wrangler and he found it, had the running boards I had requested installed, and had it delivered t I told him pretty much what I was looking for in a Wrangler and he found it, had the running boards I had requested installed, and had it delivered to my home. Taj is a 10 out of 10, star-wise. I would recommend him to any friends or family that was looking to buy a vehicle. More