Emma Tompkins

I am so disappointed with my recent visit to Lansing Lafontaine Chrysler Dodge Jeep Ram dealership. We took the day off from our busy work schedules, traveled an hour and a half from home, only to have Lafontaine Chrysler Dodge Jeep Ram dealership. We took the day off from our busy work schedules, traveled an hour and a half from home, only to have such a negative experience. My son and I met with Mia Nelson for a 1 p.m. appointment. We had been communicating with her by email and text and eventually agreed upon an out the door deal to purchase a 2025 Yukon Denali. We came prepared with pre approved financing and a $10,000 deposit towards the purchase. Soon after we arrived, we took the Yukon for a test drive and agreed we were prepared to close out the deal. The issues began when the General Sales Manager, Dultin Davies, came to discuss other possible financing options. When I counter offered about beating our current rate and how this would benefit us, Dultin stated " It really doesn't matter to me if you finance with us or not, I could care less, I just want to try and save you a few hundred dollars." He spoke in such a dismissive way, I quickly turned his offer down. I brushed him off as I assumed I was done dealing with him. Unfortunately, that was not the case. When we were out doing the test drive, I noticed that there was very little gas in the truck. I asked Mia if they could fill the tank up as a courtesy. She said they only filled up new vehicles. I asked her if she could find out if they could fill it up for us as we would have to drive over an hour back home. Once again, Dultin came back and once again he came back with a "I could care less" attitude. After going back and forth with him, with no being his answer and him getting up and leaving us to "decide" what we wanted to do, we decide to just walk out and leave. I guess Dultin didn't care if his salesperson and the dealership lost out on over $70,000 in sales all because he wasn't willing to work with his customers and fill a small request. We were down the road when Mia called to ask where did we go. I explained to her how Dultin was rude and unwilling to work with us so we just decided to walk away and were heading to our next dealership in Sterling Heights. Mia apologized and offered to fill the tank up herself. I told her no, that I didn't want her to do that, as it was not right nor fair to her. She said she would talk to a different manager and get things straightened out if we would just come back. It was my son who agreed and convinced me not to take it out on Mia just because the General Sales Manager was rude. Dultin could learn from his staff. Is this the way you treat your customers? Maybe he needs to be training again. Maybe he was just having an off day, but whatever it was, it ruined our whole experience with ever buying another car with this dealership. I would not recommend Lafontaine to any of my hard working friends, family or coworkers when they ask where I purchased my truck from. I didn't even get a second spare FOB to the truck. If figured it was pointless to ask and I was over everything and just wanted to leave. I already knew dealing with Dultin was a lost cause. Rita Medel Jason Medel More

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This was my third stop on a quest to trade in my damaged kia optima for something that could tow and wasn't damaged. not a big ask. the other places, including Champion Dodge Jeep, couldn't give me options. kia optima for something that could tow and wasn't damaged. not a big ask. the other places, including Champion Dodge Jeep, couldn't give me options. The other dealerships were kind enough. Champions showroom is straight out of 1997 but otherwise the experiences were largely the same. Until LaFontaine and, specifically, Frank Alvayero. Frank has spent 20 years in service before transitioning to sales. He is as transparent as they come and brings such a wide array of knowledge that it sometimes seems he's actually just an ai bot. He was listening to my needs, which was the one thing the other two dealerships couldn't seem to grasp. as i said earlier, my needs were minimal to say the least. yet only one dealership of three listened to those needs. it seems like a simple concept but it is not actually widely practiced. in my day job, i teach client experience to luxury car dealers across the country, specifically in service. I have been pleasantly surprised with the experience at LaFontaine, and i find it rivals the experience of luxury brands. they also work as a cohesive unit, and you can feel it as soon as you walk in. i would definitely recommend. More

by BAILEYRBOUDREAU Verified Customer Verified Customer

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Website was great. Everyone I dealt with was very professional and helpful. Great experience with Parker my salesperson and Emma in finance. Everyone I dealt with was very professional and helpful. Great experience with Parker my salesperson and Emma in finance. More

by joeiocca Verified Customer Verified Customer

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I’ve bought multiple cars from Liam and he is always an absolute pleasure to work with absolute pleasure to work with More

by ochodnic1 Verified Customer Verified Customer

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I've been buying and servicing my cars from this dealership for many years and have always been very satisfied.. The staff is professional, responsive, friendly and trustworthy. There really isn't a dealership for many years and have always been very satisfied.. The staff is professional, responsive, friendly and trustworthy. There really isn't a better dealership around. More

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My salesman was extremely helpful and tried to find us the best deal that fit for us 10 out of 10 for experience and 10 out of 10 for hospitality very good experience overall the best deal that fit for us 10 out of 10 for experience and 10 out of 10 for hospitality very good experience overall More

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Terri is a great person to work with. It is our 3rd time working with her and she really knows her work. She made the process very easy and comfortable. It is our 3rd time working with her and she really knows her work. She made the process very easy and comfortable. More

by hersh0 Verified Customer Verified Customer

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Barney was amazing as usual! Very patient and took his time to find the perfect vehicle for my needs. Highly recommend him and I do. I’ve sent several folks to Barney, including Very patient and took his time to find the perfect vehicle for my needs. Highly recommend him and I do. I’ve sent several folks to Barney, including my kids! More

by CCHAPMAN4 Verified Customer Verified Customer

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This was my second vehicle I bought from Liam and he is always great to work with always great to work with More

by ochodnic1 Verified Customer Verified Customer

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You still didn't make it right. Changed me for mapping updates on GPS. I checked with the company and learned you installed the wrong application. Installed updates to system i di Changed me for mapping updates on GPS. I checked with the company and learned you installed the wrong application. Installed updates to system i didn't ask for. I asked for GPS map updates . Still charged me for it and no manager followed up to fix it. More

by sbayouk Verified Customer Verified Customer

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