LaFontaine Chrysler Dodge Jeep Ram and Fiat of Lansing

Horrible place. Ordered wrong parts, took an additional couple months and they broke the tailgate to my truck. Now having to get a quote for that. Place makes runnin Ordered wrong parts, took an additional couple months and they broke the tailgate to my truck. Now having to get a quote for that. Place makes running your own business a lot tougher. I will never go there again. More

Over the last several months of working with Lafontaine Service there has been a drastic decline in service, and a huge increase in pricing. Read the reviews, it seems other consumers are experiencing bai Service there has been a drastic decline in service, and a huge increase in pricing. Read the reviews, it seems other consumers are experiencing bait and switch issues. More

Larry, Andrew, & their team were absolutely phenomenal. From start to finish, they were patient, knowledgeable, helpful, & efficient. I have never enjoyed purchasing a vehicle until working with these guys From start to finish, they were patient, knowledgeable, helpful, & efficient. I have never enjoyed purchasing a vehicle until working with these guys. I will definitely be looking to them for future purchases. Look no further, these are your guys. -Mike Stone More

I had been in contact with a salesman at the dealership drove an hour to go check out a grand Cherokee because my lease was coming to an end. I had told the Saleman multiple times what price point and leas drove an hour to go check out a grand Cherokee because my lease was coming to an end. I had told the Saleman multiple times what price point and lease terms I was wanting, and after taking me out to the top of the line grand Cherokee they had on their lot he tries talking me into paying almost double what I told him before I even wasted my time going in to the dealership. Then this “salesman” proceeds to tell me “ well your going from a Denali to a grand Cherokee there’s not comparison I even told my mom who has a BMW that this Jeep is better. I’ve never been talked to Like I was stupid such as this young kid did and also to insult my current vehicle in which I a single mother work hard for if this is their way of teaching sales I am not sure how they sell any vehicles. More

I had a very poor experience with the service department. When I dropped off my truck I was told they’d be checking the truck for a part they believed was under warranty. I mentioned the roof had a leak and When I dropped off my truck I was told they’d be checking the truck for a part they believed was under warranty. I mentioned the roof had a leak and the gas tank was not letting me fill up gas continuously. In the process of dropping off the car, the service agent Cory gave me a run down of what they would be checking for and told me himself what he even believed the problems to be. At No moment did anyone inform me of diagnostic fee they would be charging to check my leased vehicle. He also told me that if the part was not under warranty he would let me know. I received a call after the truck had been checked where I was informed that the truck was not under warranty and fees to fix the truck would be over $2000. I declined the offer for the parts to be fixed because they are not necessary for the truck to run and I have to turn in the leased truck in a few months. He then notifies me that I owe $415 for diagnostic fees. I came in to pick up the truck and the service Rep Cory Brokaw went speak to the manager Drew Tompkins to explain the misunderstanding how I had not been informed of the charges for the services they scheduled. The manager did not have the decency to come speak to me in person. Instead he told Cory there was nothing he could do to lower the charges. The service department is profiting off getting clients to bring in their cars, charge them a diagnostic fee without them knowing, and then not even fixing the cars. I will not be visiting this dealership again nor do I recommend anyone to take their car there . More

Great dealership excellent people !!! Moustapha Lo is a very professional and honest salesman! Thank you for being Awesome! I absolutely love my new Challenger scat pack! very professional and honest salesman! Thank you for being Awesome! I absolutely love my new Challenger scat pack! More

Above and beyond is always the way I feel when I leave here. 35+ fleet vehicles managed in a first class way! Thank you for treating my employees and vehicles in a great way! here. 35+ fleet vehicles managed in a first class way! Thank you for treating my employees and vehicles in a great way! More

Service mechanics lie about your vehicle. Customers BEWARE!!! Get work done elsewhere or get second opinion. DO NOT TRUST what they tell you. Was told I needed brakes front and back for well over 1,000 BEWARE!!! Get work done elsewhere or get second opinion. DO NOT TRUST what they tell you. Was told I needed brakes front and back for well over 1,000 dollars, took to trusted source, pads at well over 50% life left. DO NOT TRUST THEM. More

Mediocracy is the new standard of excellence. Dropped my Jeep off for service on Wednesday. It's Friday and I have not heard anything from the dealership. This was a decent place to do business un Dropped my Jeep off for service on Wednesday. It's Friday and I have not heard anything from the dealership. This was a decent place to do business until Lafontaine purchased it. It seems as if the entire service industry could care less about the customer. Even with this bad experience I would rather do business with LaFontaine than Champion. And the waiting continues... More