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LaFontaine Ford of Birch Run

Birch Run, MI

Overview
Reviews
4.4
64 Reviews
Call Dealership (989) 652-6157

11661 North Beyer Rd.

Birch Run, MI

48415

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Showing 65 reviews

June 17, 2024

John and the service team are very rude. They made it very difficult for me to have my battery replaced even though it is under warranty. I do not recommend this dealership for service. More

by rosehayes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John - Service Manager
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Jun 17, 2024 -

rosehayes responded

Very rude service department. I will never return or purchase a car from La Fontaine Ford.

Jun 18, 2024 -

LaFontaine Ford of Birch Run responded

Mrs. Hayes, this is Nate Householder, I am the GM at LaFontaine Ford of Birch Run. I am not seeing in recent service visits in our system for you. You came in for a battery concern in February of 2023, in which the battery was replaced under warranty.

Jun 18, 2024 -

rosehayes responded

I contacted your service department about 2 months ago again concerning my battery and was treated terribly. You can discuss my conversations with your parts manager and Donald, your service staff member, and John the service manager. They did everything in their power not to assist me with my battery warranty. Your parts manager hung up the phone on me. I was told Justin was going to call me after speaking with one of your car sales men. Justin never called me. I have also filed a complaint with Ford Motor Company in Dearborn, MI.

May 31, 2024

Everyone was FANTASTIC to work with. Very kind, helpful and attentive. I appreciated working with LaFontaine and will be back to purchase future vehicles from them. More

by Bethann
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nate, Katelyn, Stephan
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May 21, 2024

Great Customer Service - No nonsense, no hassle. Very customer oriented. They even assisted me with becoming a Ford Fleet Customer. More

by Pontiac Ceiling & Partition
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob Kinne
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May 12, 2024

Fantastic service. Fantastic experience. Josh made it so easy. It was incredible. I appreciate the entire team. More

by Justin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh
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May 02, 2024

Love Love Love this dealership nobody works harder to please there customers than them. I would recommend Laura and her better half best team on earth More

by leitch72
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike leitch
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May 04, 2024 -

LaFontaine Ford of Birch Run responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 29, 2024

Bought a F-series truck and had a great experience, wonderful place to buy a car or truck. More

by jvandenbrink
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brett and Martin
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April 12, 2024

This dealership went above and beyond to make sure we got into a vehicle we wanted and in a budget we were comfortable with. We have bought multiple cars through them and will continue to buy cars from them More

by Alexandra Whitcomb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Vandevenne
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March 04, 2024

Sales staff is awesome. Worked hard on finding me a new truck and listened to all my questions and found answers. More

by Rob
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Jean
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February 08, 2024

My online purchase was very easy. Steve Goff customer service was outstanding, he even did a FaceTime walk around video with me and that sealed the deal. I live in Texas and I bought More

by gerald v thomas jr
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Steve Goff
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February 08, 2024

Purchased a used Lexus GX remotely. Was very happy with the communication during the process initially. I was told there were no scratches or chips which was surprising as it was used. More

by jbfoster7
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve
Report | Print
Feb 10, 2024 -

LaFontaine Ford of Birch Run responded

Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to work towards a resolution, so if you are willing, please reach out to us to discuss this further. General Manager Nate Householder nhouseholder@lafontaine.com

Feb 17, 2024 -

jbfoster7 responded

Hi Nate, Thank you for the follow up. I reached out a week ago and followed up again but wanted to make sure you were receiving the emails since I had not heard back. I would appreciate the opportunity to connect.

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