LaFontaine Ford of Birch Run

Intake in service department was rude. Despite having scheduled an appointment days prior, my vehicle sat there for 3 days untouched. They were too busy to get to it. Despite having scheduled an appointment days prior, my vehicle sat there for 3 days untouched. They were too busy to get to it. More

Excellent staff from service to sales, keeping me informed on the progress of my maintenance, suggestions for future maintenance. informed on the progress of my maintenance, suggestions for future maintenance. More

We were on vacation when our 2014 F150 broke down. We were pulling a 32ft fifth wheel trailer. We got to the campground and disconnected the camper. The tow company took the truck to the dealership. T We were pulling a 32ft fifth wheel trailer. We got to the campground and disconnected the camper. The tow company took the truck to the dealership. They took the truck in but since it was a holiday weekend it sat for two days. They started the repair and finished it in one day. The right up man was great (first class) I was 85 miles from home so we may never use the dealership again but it was a great experience and I would recommend them highly More

Always had a great experience there. The service righters are always willing to help in any way possible. Tech guys are great and keeping up with the lastest technology. Haven't had any The service righters are always willing to help in any way possible. Tech guys are great and keeping up with the lastest technology. Haven't had any problems with this dealership. More

While I’m grateful they were able to remove my damaged skid plate they did not offer me the information of the cost of replacing it. So I am left having to contact the parts department myself and I guess skid plate they did not offer me the information of the cost of replacing it. So I am left having to contact the parts department myself and I guess I will have the part put on somewhere else. More

Took my vehicle in for major repair with an aftermarket warranty. Everyone there was great! Communication was clear and honest, and they sent me a video showing the work being done. I have made them my pr warranty. Everyone there was great! Communication was clear and honest, and they sent me a video showing the work being done. I have made them my preferred dealer for my Ford! More

Very accommodating. For simple recall service work they are very accommodating to any request. Very pleased with service. For simple recall service work they are very accommodating to any request. Very pleased with service. More

Great service! ! Helped us when no other dealership would. Definitely my new service go to!!! ! Helped us when no other dealership would. Definitely my new service go to!!! More

I had a great experience at LaFontaine! Trayvel was amazing to work with from start to finish. He was professional, helpful, and made the whole process smooth and stress-free. I’m very happ Trayvel was amazing to work with from start to finish. He was professional, helpful, and made the whole process smooth and stress-free. I’m very happy with my purchase and the overall customer service. Highly recommend asking for Trayvel if you’re looking for a great dealer! More

Was a pleasure working with Matt as our salesman. Easy and quick process. Have also had great service prior to our purchase in service department with Kobe. Easy and quick process. Have also had great service prior to our purchase in service department with Kobe. More